This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody
- Hotels
- Atlanta, GA
About this business
Location details
6330 Peachtree Dunwoody Rd., Atlanta, GA, 30328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, General Manager
Bad experience. Really bad House keeping was awful.
Business response:
Myra, thank you for providing us with details about your stay. We sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We are grateful for the feedback you provided, and we hope you will choose to stay with us again. Sincerely, General Ma... read more
Horrível Quarto imundo, carpete e cama sujos. O hotel inteiro fede, principalmente o quarto cujas janelas Sao trancadas..., sem toalhas para banho ou lençóis para camas. Café da manhã inexistente. Portaria 24h não atende hora nenhuma. Péssimo atendime e hóspedes em atitudes suspeitas. Entrei e sai se conseguir senha do wi-fi. Não recomendo nem por uma noite.
Business response:
Jasmina, we sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please visit us again so we can restore your faith in our hotel. Sincerely, General Manager
Reservation No Show. Reserved initially due to good reviews from a reliable source, only to arrive and find out my reservation was over looked due to a walk in. Then go to confirm my checkin was up held and it was then concelled as a no show, when I was in fact in office. Overall I experienced a unorganized front desk, representatives being unable to communicate policies and information between 3rd party sites and customers. Just not pleased with the experience.
Business response:
Thank you for providing us with details about your stay. I am sorry to hear that we were overbooked and unable to accommodate you with a room. In response to your feedback, I am coaching my staff on the importance of handling this issue prior to our arriving guests coming to the site. I am grateful for the feedback you provided so we are able to continually improve our hotel. I would be happy to speak with you further. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada... read more
Find a different hotel closer by. This hotel need remodeling. The molding on bathroom door keep moving out of it place. The kitchen area need painting. Many small things need attention.
Business response:
Thank you for providing us with details about your stay. I sincerely apologize that we did not meet your expectations in regards to room decor. In response to your feedback, I am delighted to inform you that we are constantly working to improve our facility, there are more updates to come in the near future. Your feedback is very important to us, so thank you for sharing. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Poor service Poor staff service. Congested. Not welcoming staff.
Business response:
I appreciate you bringing your experience to our attention. I am sorry to hear that we did not meet your expectations with the customer service displayed. In response to your feedback, I am using this feedback to coach my staff on the importance of being hospitable and courteous to all of our guest. Thank you very much for bringing this to our attention. If you have any additional feedback, we would like to hear it. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better e... read more
Disgusted Patron Upon arrival, the rooms initial appearance was clean. Around 9pm, we noticed that we didn't have any cups or kitchen supplies. We attempted to call downstairs but our room phone wasn't working. We called downstairs on our cell phone to request the supplies needed and we were advised that we needed to come downstairs to get the kitchen supplies. A little bit after 11pm, I attempted to turn down the pull out bed. As I pulled the bed out trash fell onto the floor, there were no sheets on the bed so i looked aro... read more
Business response:
I appreciate you bringing your experience to our attention. I sincerely apologize that we did not meet your expectations in regards to room cleanliness and customer service. In response to your feedback, I am delighted to inform you that we take this matter very serious and this specific feedback will be used to coach my staff on the importance of this not happening again. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a better experience the... read more
Dirty! Stay away! Rooms, halls are dirty! No one to clean. Bathroom sink still had toothpaste and spit in it. So gross. Everything is dirty. Do not stay here.
Business response:
Your review for our hotel was recently brought to my attention. I am sorry to hear that we did not meet your cleanliness expectations. In response to your feedback, I am using this to coach my housekeeping staff on the importance of proper room cleanliness. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
There are better extended stays. There's better extended stays. Halls smelled like old garbage. Thank fully the room only smelled old. Hotel ran out of towels. My girlfriend building card deactivated. Hotel wouldn't let her back into the room since I checked in. Citing safety reasons as if a woman and her child being locked out their room is safe.
Business response:
The feedback provided in your review is much appreciated. I am so disappointed that we did not meet your expectations with aroma and our key control policy wasn't conveyed to you at check-in. Please accept my apology. To prevent this from happening again, my team is working diligently to make sure we inform all guests of the proper key policy with authorized guests. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in ... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody
How is Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody rated?
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody open?
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody is open now. It will close tomorrow at 12:00 a.m.