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Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody
- Hotels
- Atlanta, GA
About this business
Location details
6330 Peachtree Dunwoody Rd., Atlanta, GA, 30328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusted Patron Upon arrival, the rooms initial appearance was clean. Around 9pm, we noticed that we didn't have any cups or kitchen supplies. We attempted to call downstairs but our room phone wasn't working. We called downstairs on our cell phone to request the supplies needed and we were advised that we needed to come downstairs to get the kitchen supplies. A little bit after 11pm, I attempted to turn down the pull out bed. As I pulled the bed out trash fell onto the floor, there were no sheets on the bed so i looked aro... read more
Business response:
I appreciate you bringing your experience to our attention. I sincerely apologize that we did not meet your expectations in regards to room cleanliness and customer service. In response to your feedback, I am delighted to inform you that we take this matter very serious and this specific feedback will be used to coach my staff on the importance of this not happening again. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a better experience the... read more
Dirty! Stay away! Rooms, halls are dirty! No one to clean. Bathroom sink still had toothpaste and spit in it. So gross. Everything is dirty. Do not stay here.
Business response:
Your review for our hotel was recently brought to my attention. I am sorry to hear that we did not meet your cleanliness expectations. In response to your feedback, I am using this to coach my housekeeping staff on the importance of proper room cleanliness. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
There are better extended stays. There's better extended stays. Halls smelled like old garbage. Thank fully the room only smelled old. Hotel ran out of towels. My girlfriend building card deactivated. Hotel wouldn't let her back into the room since I checked in. Citing safety reasons as if a woman and her child being locked out their room is safe.
Business response:
The feedback provided in your review is much appreciated. I am so disappointed that we did not meet your expectations with aroma and our key control policy wasn't conveyed to you at check-in. Please accept my apology. To prevent this from happening again, my team is working diligently to make sure we inform all guests of the proper key policy with authorized guests. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in ... read more
Paid for a Room and they didn't have a room for me Arrived in Atlanta at 1230 am and I went to hotel and they said they has no rooms even though I had paid for it already . I was roomless in the middle of the night . The night laundry attendant was sweet and tried to help me find another place,
Business response:
The feedback provided in your review is much appreciated. I am very sorry that we were overbooked and failed to accommodate you with expected lodging accommodations. In response to your feedback, I am coaching the staff to forecast for the future so that we prevent these occurrences to our best extent going forward. The staff and I appreciate your comments, as it will only help us to improve. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experienc... read more
Extended Stay We stayed 14 days, the hotel really needs a deep cleaning. Then cleanliness needs to be maintained. The hotel served it's purpose. The front desk staff rotation is often, so do not get used to one person. Most of the staff were friendly and professional. Breakfast is variety of pre-packaged muffins, granola bars and instant oatmeal packages with thermos coffee or packaged hot chocolate. Probably better to make your own or go out. We stayed on 3rd floor. It was was quiet w/exception of one night. Yolanda was pol... read more
Business response:
The feedback provided in your review is much appreciated. We appreciate the kind comments about our hospitable staff; however, we apologize that we did not meet your expectations in regards to cleanliness. I discussed your comments with the team, and we are making sure we take this as a very serious matter and prioritize in improving on cleanliness. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and... read more
NASTY AND BAD SERVICE The room had a horrible smell. The sheets were dirty with hair and bug shells on the sheets. The laundry clerk gave me new sheets but wouldn't change my room. I wasn't checked in for 30 mins and had to book another room. If you're fine with sleeping with bed bugs then book away. They will never get my money again.
Business response:
Your review for our hotel was recently brought to my attention. Please accept our most sincere apologies for dropping the ball in regards to overall room cleanliness, specifically the bed. I am coaching my housekeeping staff on the importance of proper room cleanliness to ensure that our beds not having fresh linens on them does not happen again in the future. I am grateful for the feedback you provided so we are able to continually improve our hotel. It would be our pleasure to have you stay with us again in the future to s... read more
dirty pullout Pullout bed had all types of trash in it. Not enough towels in room. Room was remolded and nice but probably would not return.
Business response:
Thank you for the feedback about your stay at our hotel. I sincerely apologize that we dropped the ball in regards to ensuring room cleanliness. To make sure this doesn't happen again, I am going to coach our housekeeping staff on the proper process of room cleaning and make sure that management follows-up with room inspections. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody
How is Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody rated?
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody has a 3.1 star rating with 2,134 reviews.
When is Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody open?
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody is open now. It will close tomorrow at 12:00 a.m.