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Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody
- Hotels
- Atlanta, GA
About this business
Location details
6330 Peachtree Dunwoody Rd., Atlanta, GA, 30328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
clean hotel, bad service the hotel is fine but the services are very limited (Ex.: the breakfast is only to go). some managers were very rude. They charged me for early checkin and late checkout. On the late check out the manager made a mistake and took all my luggage away from the room, made me pay and I could not use it.
Business response:
Marcos, we appreciate your candid review. Feedback such as yours enables us to focus on opportunities for improvements. We apologize that your stay was impacted by the service and regret the inconvenience these caused. We take these reviews very seriously and consider them a tool to improve our quality and service levels. We hope you will consider a return visit and allow us to make up for the shortcomings during your past experience at our hotel. Sincerely, Hotel Management
Front person never there; have to look for him. Any item we need have to get it, no delivery. I was told $18 for internet charge, why should I upgrade internet to $18 . Stafff never in the front, they are outside smoking.
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
This hotel should be torn down. The hotel was deplorable. I have stayed at 100's of hotels and never experienced what I did here. The room had blood on the walls and the bed. The door did not lock and the inside room door slider lock did not hold and freely came open. The window was broken . Room was ground floor. With all the hotels Expedia represents, this should be taken off their list. NEVER STAY HERE. BE WARNED! Staff said, you got what you paid for! No care!
Business response:
Thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to the final at check-out and will focus on providing a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to provide you with the hospitality yo... read more
Stained bedspread. Guests running up and down the hall.
Business response:
Inu, please accept our apologies for the issues you experienced due to other hotel guests and with the cleanliness of your room. Your concerns have been shared with our housekeeping team for review and action. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Worst of all 1. Rude staff 2. No luggage room 3. No place to sit if you arrive couple of hours before their check in time which is 3 PM 4. No cook ware in the room 5. Rooms were stinky 6. Towels didn't look very fresh 7. Basic items missing .
Business response:
Sumit, please accept our sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Thanks for your candid feedback, and we hope that ... read more
Lacking customer service Main beds were good but sofa bed was nasty, stained and told that bed did not come furnished and linens and pillows were not included. Front office told us to roll up a towel for a pillow because the were in a linen and pillow shortage. Awful when we had 6 people and had driven 14+ hours.
Business response:
C. Riddle, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Thank you for your feedback as this helps us to improve the experience for future guests. We hope you will co... read more
Business response:
Kendell, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations. We hope you will give us another opportunity to regain your trust. Sincerely, General Manager
Not the place to find customer service. One of the worst examples of customer service from a lodging company. When checking in, I was told that my reservation was not found. After showing them the reservation confirmation from Hotel.com, I was told that the information was not sent over by Hotels.com and there's nothing they could do. The manager then told me to call where I booked my room, but he clearly had no other customers and nothing else urgent to attend to, and he didn't even bother to call them or try to figure out ... read more
Business response:
Alvin, thank you for your recent visit and for your feedback. We are sorry you had an unfavorable experience at our hotel. Please accept our sincerest apologies for the behavior you experienced from our staff member. Your comments have been addressed with the appropriate staff members, and we are taking every possible measure to ensure it does not happen again. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. Si... read more
Only if need to stay The hotel was cool but the sink was broke and there was no showe curtain there was no rug for the. Bathroom floor so the floor was soaking wet the was no one there at night st the front desk breakfast was only oatmeal and muffins
Business response:
Christopher, our goal is to provide every guest an exceptional stay, and we are sorry this was not your experience. We are sorry for the inconvenience you encountered in your room and with the amenities. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. I will make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. I hope you will return so we can make it up to you. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody
How is Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody rated?
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody has a 3.1 star rating with 2,134 reviews.
When is Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody open?
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody is open now. It will close tomorrow at 12:00 a.m.