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Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody
- Hotels
- Atlanta, GA
About this business
Location details
6330 Peachtree Dunwoody Rd., Atlanta, GA, 30328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extremely disappointed! Staff was pleasant. Checked in and got to my room to open the door to what felt like a Fabreeze commercial. The room had the stench of a greasy fish fry! It was horrible!! I quickly ran out to get air freshener but decided there was no way I could sleep in that room with that horrible odor. Luckily there was another room available and I moved to only find that there was a 10 inch diameter hole in the ceiling and come to find out that the smoke alarm was supposed to have been there. So, my first room s... read more
Business response:
Thank you for the feedback about your stay at our hotel. We appreciate the kind comments about our courteous staff that we have on site; however, we apologize that our fire panel installation made you feel unsafe. In response to your feedback, I am ensuring the vendor is working diligently to complete this installation so that we may have the holes repaired ASAP. Your feedback is very important to us, so thank you for sharing. We would love to have another chance to provide you with a better experience the next time you're i... read more
You get what you pay for. This property needs some TLC. The rooms are spacious and surface clean. The price was right for what you got.The hair dryer had exposed wires. The lip of the tub was very dirty. The group I was with had issues with their rooms also. I made the front desk aware. She couldn't have cared less. I hope no one uses the hair dryer with wet hands.
No amenities We had planned to stay at this hotel for nearly two weeks, so kitchen, refrigerator and microwave were important. When we got there, we found there were NO amenities, not even bathroom glasses, and certainly no plates, glasses or silverware in the kitchen. The microwave was quite small. The door could be pushed open from the outside when "locked" and the staff could not have cared less. We left after two nights. There were also bugs in the bathroom sink and hair in the bathtub.
Hope your room is cleaner than mine! Room was not very clean. There was holes in the towels, hair in the bed and I wasn't sure if the sheets had been cleaned, floors were not swept or mopped, remote for tv was falling apart. The cleaning staff were really nice and the area is great because there is plenty to do within a 5 mile radius. I was not very impressed with this hotel, they are usually better.
Business response:
I appreciate you bringing your experience to our attention. We appreciate the kind comments about the hospitality serviced conveyed from our staff; however, we apologize that we did not meet your expectations regarding room cleanliness. Your comments were reviewed by the staff, and we will most definitely improve to Extended Stay America's efficient room cleaning standards to make sure your experience is not repeated. Thank you very much for bringing this to our attention. Thank you for choosing Extended Stay Hotels. We hope... read more
Disappointment When we arrived at the hotel the check in desk clerk did not even look at me. She just asked for ID and credit card, then when we got to the room the TV had been left on. I checked the bathroom and there was still hair in the tub and on the shower wall. I had to clean the shower wall before I could shower. When we asked for extra pillows they did not have any, the only plus was we were able to trade out towels for clean ones. Overall we will never be staying at an Extended Stay America ever again.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Your comments in regards to our fresh linen exchange policy are much appreciated; yet, I was disheartened to read we did not meet your expectations with the service provided along with room cleanliness accommodations. In response to your feedback, I am coaching our staff daily to ensure the importance of customer retention thru services conveyed. I am grateful for the feedback you provided so we are able to continually improve our hotel. I d... read more
Far out from Lenox and downtown ABOUT 25 mins I did not like that staff was on the phone talking about personal issues at work. I understand we all have life's and things going on and i actually work in a hotel and this would not fly where I work I won't be staying here again tho.
Business response:
Your review for our hotel was recently brought to my attention. We appreciate the kind comments about our location having a quiet atmosphere; however, we apologize that we did not meet your expectations of hospitable service. In response to your feedback, I am effectively taking action to coach my staff. Thank you very much for bringing this to our attention. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
The dump This is been a nightmare from trying to check in to getting anything. They first said that we already checked in that day and had already left. Then they tried to charge me a second time for the same room. Instead of request for towels and linens be brought to the room they gave it to me tell me I can take them up myself. The air conditioner dish and unit was real loud. I will never stay here again .
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our staff to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to en... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody
How is Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody rated?
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody has a 3.1 star rating with 2,134 reviews.
When is Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody open?
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody is open now. It will close tomorrow at 12:00 a.m.