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Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody
- Hotels
- Atlanta, GA
About this business
Location details
6330 Peachtree Dunwoody Rd., Atlanta, GA, 30328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stained bedspread. Guests running up and down the hall.
Business response:
Inu, please accept our apologies for the issues you experienced due to other hotel guests and with the cleanliness of your room. Your concerns have been shared with our housekeeping team for review and action. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Worst of all 1. Rude staff 2. No luggage room 3. No place to sit if you arrive couple of hours before their check in time which is 3 PM 4. No cook ware in the room 5. Rooms were stinky 6. Towels didn't look very fresh 7. Basic items missing .
Business response:
Sumit, please accept our sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Thanks for your candid feedback, and we hope that ... read more
Lacking customer service Main beds were good but sofa bed was nasty, stained and told that bed did not come furnished and linens and pillows were not included. Front office told us to roll up a towel for a pillow because the were in a linen and pillow shortage. Awful when we had 6 people and had driven 14+ hours.
Business response:
C. Riddle, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Thank you for your feedback as this helps us to improve the experience for future guests. We hope you will co... read more
Business response:
Kendell, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations. We hope you will give us another opportunity to regain your trust. Sincerely, General Manager
Not the place to find customer service. One of the worst examples of customer service from a lodging company. When checking in, I was told that my reservation was not found. After showing them the reservation confirmation from Hotel.com, I was told that the information was not sent over by Hotels.com and there's nothing they could do. The manager then told me to call where I booked my room, but he clearly had no other customers and nothing else urgent to attend to, and he didn't even bother to call them or try to figure out ... read more
Business response:
Alvin, thank you for your recent visit and for your feedback. We are sorry you had an unfavorable experience at our hotel. Please accept our sincerest apologies for the behavior you experienced from our staff member. Your comments have been addressed with the appropriate staff members, and we are taking every possible measure to ensure it does not happen again. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. Si... read more
Only if need to stay The hotel was cool but the sink was broke and there was no showe curtain there was no rug for the. Bathroom floor so the floor was soaking wet the was no one there at night st the front desk breakfast was only oatmeal and muffins
Business response:
Christopher, our goal is to provide every guest an exceptional stay, and we are sorry this was not your experience. We are sorry for the inconvenience you encountered in your room and with the amenities. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. I will make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. I hope you will return so we can make it up to you. Sincerely, General Manager
Horrible -- Dirty -- The first room was not clean -- AT ALL!!! -- the second room was little better -- but could have been cleaned more -- the elevator was disgusting! --- NASTY -- the halls had trash in front of a room -- it was horrible -- the staff apologized over and over again -- but, don't apologize -- CLEAN UP THE HOTEL --- I would never recommend or stay at any other hotel with this name on it!
Business response:
Please accept our apologies for your unpleasant experience at our hotel. Thank you for sharing these issues so we can make adjustments. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with the team in an effort to improve our service. We hope you'll give us another chance the next time your travels bring you this way. Sincerely, General Manager
I'd pass next time Was not impressed. Front desk not manned the 3 times was there. My room had been used since it was cleaned, urine on toilet, smell in room. Next room, missing pillow case. No food but vending with only junk food. Just old and outdated. Breakfast muffins etc only out until 9:30 but that was never told to me or written on check in key info. Wifi slow. Not worth the price.
Business response:
We are sorry for the difficulties experienced at our front desk and for the cleanliness issue you encountered. We have shared your remarks with our team in effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. Thank you for staying with us and for your feedback. We hope you will allow us the opportunity to regain your trust. Sincerely, General Manager
Great value! Anh Hotel. It was a pretty room. There was no room that walk if the sofa bed was out. There is very little sound protection from people in other rooms or the hallway.
Business response:
Kellie, thank you for your comments. It’s nice to know you found us to be a good value, but we are sorry for not meeting all of your expectations. We value your feedback and will use it to improve our performance moving forward. We regret the inconvenience caused and hope you will give us another opportunity to serve you better in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody
How is Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody rated?
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody open?
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody is open now. It will close tomorrow at 12:00 a.m.