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Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody
- Hotels
- Atlanta, GA
About this business
Location details
6330 Peachtree Dunwoody Rd., Atlanta, GA, 30328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible -- Dirty -- The first room was not clean -- AT ALL!!! -- the second room was little better -- but could have been cleaned more -- the elevator was disgusting! --- NASTY -- the halls had trash in front of a room -- it was horrible -- the staff apologized over and over again -- but, don't apologize -- CLEAN UP THE HOTEL --- I would never recommend or stay at any other hotel with this name on it!
Business response:
Please accept our apologies for your unpleasant experience at our hotel. Thank you for sharing these issues so we can make adjustments. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with the team in an effort to improve our service. We hope you'll give us another chance the next time your travels bring you this way. Sincerely, General Manager
I'd pass next time Was not impressed. Front desk not manned the 3 times was there. My room had been used since it was cleaned, urine on toilet, smell in room. Next room, missing pillow case. No food but vending with only junk food. Just old and outdated. Breakfast muffins etc only out until 9:30 but that was never told to me or written on check in key info. Wifi slow. Not worth the price.
Business response:
We are sorry for the difficulties experienced at our front desk and for the cleanliness issue you encountered. We have shared your remarks with our team in effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. Thank you for staying with us and for your feedback. We hope you will allow us the opportunity to regain your trust. Sincerely, General Manager
Great value! Anh Hotel. It was a pretty room. There was no room that walk if the sofa bed was out. There is very little sound protection from people in other rooms or the hallway.
Business response:
Kellie, thank you for your comments. It’s nice to know you found us to be a good value, but we are sorry for not meeting all of your expectations. We value your feedback and will use it to improve our performance moving forward. We regret the inconvenience caused and hope you will give us another opportunity to serve you better in the future. Sincerely, General Manager
Business response:
Thank you for taking the time to rate your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, General Manager
nightmare from hades! had to wait 15 minutes before someone came to desk - told us to come back @ 3PM - came back & were told they were overbooked, moved us to another one of their motels - had to weight for 1/2 hr. for them to clean room, toilet seat was, moved us to another room - said they would comp the room - called Hotels & they said they refused to comp!
Business response:
Robert, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again.We hope you will consider giving us another chance so that we can make it up to you. Sincerely, General Manager
Stay elsewhere if you can Pretty yucky. Place gave me the creeps, couldn't wait to get out. Only stayed one night and moved to nicer hotel.
Business response:
Gail, please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, General Manager
Dirty Found hair on sheets and bathtub. Dirty walls in bathroom. Full garbage . Room needed a good vacuuming. Breakfast consisted of coffee and breakfast bars. The only good thing about this place other than the staff was their coffee. Their coffee was great. The room smelled like an ashtray,it was obvious that no pride was taken to make the room clean and presentable We were totally disappointed.
Business response:
I apologize for the cleanliness issues you experienced during your stay. We are sorry we failed to provide you the clean and comfortable room that you deserved. Corrective action has already been taken with the housekeeping department to ensure that this doesn't happen again. I hope you will give us another chance to deliver the type of experience you should always expect from our hotel. Sincerely, General Manager
Bad from the get go!!! The any room ready when we arrived at 3 in the afternoon plus they did not have down for a pet room. The reservation was made with the request for a pet room for us since we were traveling with our 10lbs pom. The hotel did not advertise any additional fees for pets and I end up paying an additional 55 dollars for the two night because we had a pet with us. The clerk picked up on my displeasure and went and found a pet room ready for us. When were doing to the room there was trash bags full of trash in ... read more
Business response:
Richard, I apologize for the disappointing stay you had with us. We are sorry we failed to provide you the clean and comfortable room that you deserved. Please be assured your concerns have been communicated to our housekeeping and maintenance director who will be addressing this with our team to take corrective actions immediately. We would also like to mention that our hotel website states about our pet charges. I hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
Hood like Lied about breakfast and rooms are like someone's cheap home
Business response:
I am very sorry we failed to deliver the exceptional stay you deserved. We are disappointed to know you were not pleased with your room and the breakfast we serve. We appreciate your feedback and will use it to help us improve the overall experience we provide. We will also make a note of your concerns as we plan any changes to our complimentary grab-and-go breakfast. I hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody
How is Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody rated?
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody has a 3.1 star rating with 2,134 reviews.
When is Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody open?
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody is open now. It will close tomorrow at 12:00 a.m.