This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites- Austin - Metro
- Hotels
- Austin, TX
About this business
Location details
6300 East US Hwy 290, Austin, TX, 78723, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good
Looks like yours grandmother house, old but efficient. Your website offers breakfast, and hotel stop serving them 6 months ago, no restaurant, old furniture, outdated kitchen equipment, some of the lights didn't work, don't believe they have WiFi to share with guest, I was able to move out of the wall the bathroom faucet they were loose, no shampoo or wash soap. Elevator didn't work until the next day. Hotel looks outdated. The bigger of the room, location, how quiet it was, price, had a fridge and stove. No mayor activity a... read more
Business response:
Dear Julian, Thank you for sharing your experience. We're glad you enjoyed the quiet location, room size, and in-room amenities. We understand your concerns regarding certain aspects of your stay and appreciate your feedback on the areas for improvement. Your comments will help us enhance our services to provide a better experience for future guests. Sincerely, Hotel Management
Exceptional Very cozy and quite
Pleasant No tenían nada la alberca sucia ,no tenían café y mal trato de la señorita que atendió
Business response:
Dear Maribel, Thank you for choosing us and for sharing your comments. Although you had a pleasant time, we regret the disappointment caused. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Bringing these concerns to our attention is something we are grateful for, as we are continually growing and improving from our guest feedback. We hope to have anothe... read more
Good
Nice place to stay Roaches. One bit me. Also the tubs plug was broken so I couldn’t take a bath Comfort of bed and shower.
Business response:
Dear Brandi, Thank you for sharing your feedback. It is nice to know you had a pleasant time and appreciated the comforts of the bed. We always prioritize providing amazing service. However, it is sad to read about your disappointment with the problems that you encountered in the bathroom. Your remarks are shared with the respective team, and we will ensure they are addressed to the guest's satisfaction. Our front desk team is always there to help you. Please give us another opportunity to show you our service again. Sincere... read more
Good The property next door had a really annoying alarm Location
Business response:
DearWilliams, We're honored to be your home away from home and glad that you had a pleasant time at our location. We appreciate your positive comments about our thoughtful facilities and services from our associates. Our top priority is your comfort, and we're delighted you're satisfied with the stay. However, we are sorry for the noise problem that you mentioned, and we will discuss with our team how to work on handling such issues in a better way so that guests are not disturbed. We would love to have you on your upcoming ... read more
Every person there that helped me were the best in the business when it comes to customer service. I told them what I was here for and they knew it was something special so they went above and beyond what I had planned. I appreciate it.
Business response:
Dear Adam, Thank you for reviewing your stay at Extended Stay America. We're thrilled that our team exceeded your expectations and made your stay memorable. Providing exceptional customer service is our priority, and we're glad we could go above and beyond for you. Reviews like yours make all of our efforts worthwhile, and we will share your compliments with the team to let them know their efforts are appreciated. It was a pleasure hosting your visit, and we look forward to seeing you again. Sincerely, Hotel Management
Very Good
Frequently asked questions about Extended Stay America Select Suites- Austin - Metro
How is Extended Stay America Select Suites- Austin - Metro rated?
Extended Stay America Select Suites- Austin - Metro has a 4.3 star rating with 409 reviews.
When is Extended Stay America Select Suites- Austin - Metro open?
Extended Stay America Select Suites- Austin - Metro is open now. It will close tomorrow at 12:00 a.m.