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Extended Stay America Select Suites- Austin - Metro
- Hotels
- Austin, TX
About this business
Location details
6300 East US Hwy 290, Austin, TX, 78723, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Exceptional
Pleasant It smelt like marijuana when you walked up outside, in the hallways and the elevator. Rooms was nice and big and the beds were comfortable.
Business response:
Dear Shana, Thank you for taking the time to share your experience with us, including both the highlights and the areas that fell short. We’re glad the spacious room and the bed were comfortable. However, we’re sorry about the smell you encountered in the exterior areas and common spaces. This is not the environment we aim to provide, and it should be addressed promptly. Your feedback has been shared with the appropriate teams to review and reinforce attention to shared areas. We appreciate you bringing this to our attention... read more
Na Great staff
Business response:
Dear Dolly, It is wonderful to read your review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are glad that we were successful in doing so during your stay. Your comments will be shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management
Feel like at home Have no complaints what so ever How they recieve me Elizabeth was very friendly staff
Good
Exceptional
Pleasant Amenities.... Atleast provide disposable cups or glasses. These are basic things Location and room
Business response:
Dear Rumba, Thank you for taking the time to share your feedback with us. We are pleased to know that you appreciated our location and your room during your stay. We sincerely apologize for the inconvenience you experienced regarding the amenities and the absence of disposable cups or glasses. We understand that these are basic expectations, and your comments have been shared with our management team for review and improvement. Guest comfort and convenience are important to us, and feedback like yours helps us enhance the ov... read more
Wonderful
Exceptional Liked it all Very friendly
Business response:
Dear Helen, Thank you for your kind review and for choosing to stay at Extended Stay America. We are delighted to know that you found your experience enjoyable from start to finish. It is especially rewarding to hear that you found our team to be very friendly, as providing warm and welcoming service is one of our top priorities. Your encouraging words mean a lot to us and will certainly be shared with the staff as motivation to continue delivering excellent hospitality. We are grateful for your support and look forward to h... read more
Frequently asked questions about Extended Stay America Select Suites- Austin - Metro
How is Extended Stay America Select Suites- Austin - Metro rated?
Extended Stay America Select Suites- Austin - Metro has a 3 star rating with 849 reviews.
When is Extended Stay America Select Suites- Austin - Metro open?
Extended Stay America Select Suites- Austin - Metro is open now. It will close tomorrow at 12:00 a.m.