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Extended Stay America Select Suites- Austin - Metro
- Hotels
- Austin, TX
About this business
Location details
6300 East US Hwy 290, Austin, TX, 78723, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Exceptional Liked it all Very friendly
Business response:
Dear Helen, Thank you for your kind review and for choosing to stay at Extended Stay America. We are delighted to know that you found your experience enjoyable from start to finish. It is especially rewarding to hear that you found our team to be very friendly, as providing warm and welcoming service is one of our top priorities. Your encouraging words mean a lot to us and will certainly be shared with the staff as motivation to continue delivering excellent hospitality. We are grateful for your support and look forward to h... read more
I had a very good stay besides the pool not being.clean The pool wasn’t clean n the waiting time for cards They very helpful with thing
Business response:
Dear Wakeshia, Thank you for sharing your experience with us. We are pleased to hear that you had a very good stay overall and that our team was helpful during your visit. At the same time, we sincerely apologize for the inconvenience you experienced with the pool cleanliness and the wait time in receiving your key cards. Please know that your comments have been shared with our maintenance and front desk teams to ensure improvements are made. We truly value your feedback and look forward to providing you with an even better ... read more
Overall experience was decent. Not having staffs on front is painful. Phone service is there but took too long to respond. Some of the rules like check-out process could be made available in the room itself as a notice board or hand out a brochure during check-in. Over all after hours support found poor. Room was Non-smoking as described during booking.
Business response:
Dear RP, Thank you for taking the time to evaluate your stay and for sharing your feedback. It is nice to know overall, you had a good stay. However, we are sorry for missing a few things that disappointed you. We have noted them for future guests and will ensure we continue to improve based on your remarks. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Very Good
Very Good
Exceptional
Exceptional It was awesome everything was perfect
Business response:
Dear Salazar, Thank you for staying at Extended Stay America and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit. Sincerely, Hotel Management
Loved it I would definitely go back Everything was perfect It was perfect the staff were very polite the rooms were awesome the cleanest everything was awesome about this motel I recommend it to anybody
Good value for the money Location
Business response:
Dear alejandro, Thank you for the excellent review. We are glad that your stay was enjoyable and that we were able to exceed all of your expectations for a great price. We appreciate you taking the time to recommend the convenience of our location to fellow travelers. It was a pleasure hosting you here at Extended Stay America. We hope to have the opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites- Austin - Metro
How is Extended Stay America Select Suites- Austin - Metro rated?
Extended Stay America Select Suites- Austin - Metro has a 2.9 star rating with 814 reviews.
When is Extended Stay America Select Suites- Austin - Metro open?
Extended Stay America Select Suites- Austin - Metro is open now. It will close tomorrow at 12:00 a.m.