Extended Stay America Select Suites- Austin - Metro

Business response:

Dear Shana, Thank you for taking the time to share your experience with us, including both the highlights and the areas that fell short. We’re glad the spacious room and the bed were comfortable. However, we’re sorry about the smell you encountered in the exterior areas and common spaces. This is not the environment we aim to provide, and it should be addressed promptly. Your feedback has been shared with the appropriate teams to review and reinforce attention to shared areas. We appreciate you bringing this to our attention... read more

Business response:

Dear Dolly, It is wonderful to read your review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are glad that we were successful in doing so during your stay. Your comments will be shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management 

Business response:

Dear Rumba, Thank you for taking the time to share your feedback with us. We are pleased to know that you appreciated our location and your room during your stay. We sincerely apologize for the inconvenience you experienced regarding the amenities and the absence of disposable cups or glasses. We understand that these are basic expectations, and your comments have been shared with our management team for review and improvement. Guest comfort and convenience are important to us, and feedback like yours helps us enhance the ov... read more

Business response:

Dear Helen, Thank you for your kind review and for choosing to stay at Extended Stay America. We are delighted to know that you found your experience enjoyable from start to finish. It is especially rewarding to hear that you found our team to be very friendly, as providing warm and welcoming service is one of our top priorities. Your encouraging words mean a lot to us and will certainly be shared with the staff as motivation to continue delivering excellent hospitality. We are grateful for your support and look forward to h... read more

Business response:

Dear Wakeshia, Thank you for sharing your experience with us. We are pleased to hear that you had a very good stay overall and that our team was helpful during your visit. At the same time, we sincerely apologize for the inconvenience you experienced with the pool cleanliness and the wait time in receiving your key cards. Please know that your comments have been shared with our maintenance and front desk teams to ensure improvements are made. We truly value your feedback and look forward to providing you with an even better ... read more