Extended Stay America Select Suites- Austin - Metro

Business response:

Dear Timothy, Thank you for choosing Extended Stay America and for posting your review. We are delighted to know how much you loved our convenient location and that your overall stay was pleasant. However, we are sorry for any service concerns you experienced. We will address this appropriately. We value your business and hope to have the privilege of hosting you again. Sincerely, Hotel Management 

Business response:

Dear Castilla, Thank you for your review. We are pleased you enjoyed your overall stay. However, we will share your comments regarding the parking lot with the appropriate individuals. Without feedback we cannot improve our service to our guests, so we thank you for sharing. We appreciate your patience, and we hope to have another opportunity to welcome you again to our hotel. Sincerely, Hotel Management 

Business response:

Dear einsla, thank you for selecting our hotel and taking the time to write a review. We are glad you enjoyed most of your stay and appreciate your review highlighting our convenient location, clean suite, and dedicated staff. However, we are sorry if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. Your concern will be shared with the appropriate individuals in our organization so that they have knowledge of our guests' desires regarding breakfast choices and assist them in determining new f... read more

Business response:

Dear Kimberly, thank you for sharing your experience; we love that you could join us. We know how small details impact our hotel's overall impression significantly. Therefore, we apologize that your stay was not the seamless visit you deserved. We encourage you to try us again shortly. We are confident you will enjoy a better stay. Sincerely, Hotel Management