Extended Stay America Select Suites- Austin - Metro

Business response:

Dear Sonia, We're glad you had a positive experience with our staff, particularly with Melissa. We appreciate your kind words about her helpfulness. Providing excellent customer service is a priority for us, and we're delighted that Melissa was able to assist you during your stay. We'll pass along your compliments to Melissa and recognize her for her outstanding service. Please let us know if there's anything else we can assist you with or if you have any further feedback. Thank you for choosing Extended Stay America, and we... read more

Business response:

Dear Georgina, Thank you for selecting our hotel and taking the time to write a review. While we are pleased that you loved the convenience of our location and the quietness of our accommodation, we apologize if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so that they know our guests' desi... read more

Business response:

Dear Polk, Thank you for selecting Extended Stay America for your recent visit to Austin and for such an excellent review. We are delighted to read that you had a wonderful experience, from our quiet accommodations to your interactions with our superb team. We are so happy our staff is the highlight of your stay, and we’ll be sure to share your compliments with the team to let them know their efforts are appreciated. Moreover, seeing our guests excited about returning is always a joy, and we look forward to hosting you again... read more

Business response:

Dear Dixon, Thank you for reviewing your stay at Extended Stay America. It was a pleasure to host you, and we are glad you enjoyed your stay, except for the slow internet connectivity issues in your suite. Thank you for bringing this to our attention; we will address this appropriately. Please know for a future visit, our front desk is staffed around the clock, and we are always happy to assist in any way to ensure we make the most of your time with us. We hope you will consider returning in the future. Sincerely, Hotel Mana... read more

Business response:

Dear Lars, Thank you for reviewing your recent stay with us. We appreciate your compliments about where we are excelling and your feedback regarding things you would change. We have shared your concerns with the appropriate individuals and are following up to determine how to enhance our service to our guests. Thank you again for sharing your experience with fellow travelers, and we look forward to hosting many more visits. Sincerely, Hotel Management