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Extended Stay America Select Suites- Austin - Metro
- Hotels
- Austin, TX
About this business
Location details
6300 East US Hwy 290, Austin, TX, 78723, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall, Not Bad I got what I paid for. The water pressure in the toilet was a little less forceful. As you can imagine this was problematic at times. One of the better extended stays in the area. The rest access to local food and shops.
Business response:
Jesse, thank you for being our guest at Extended Stay America. We are delighted to read you had an overall positive experience and that our location was perfect for your needs. Also, your feedback regarding the water pressure will be shared with our team so that corrective measures can be taken. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
Exceptional Friendly staff, comfortable room. Great for a weekend getaway.
Bad
Bad
Bad Todo olía mal , malas las instalaciones muy sucio Nada todo muy sucio
Business response:
Dear Brenda, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely, Hotel Management
Fair
Awful It SMELLED HORRIBLE! It smelt like musk, like urine, like shit, like Smoke! I was told no smoking and no pets. People were in the hallways smoking and dogs were running loose in the hallways shitting on the floor. I have video evidence. The A/C didn’t work in our room. Needed it fixed or change rooms. But, There was 1 person working after 7p …. Nobody could help. Then at 9pm. They closed. Left a sign that said “need help use the phone” … there was no phone. They didn’t open up at 10a when we left. Closed for 12 hours a... read more
Business response:
Dear MarShawn, Thank you for taking the time to share your experience. We regret to hear that your stay was affected by several concerns. We understand the importance of having a clean and comfortable environment, as well as clear communication regarding our amenities. The phone is located between the glass doors, and there is a sign indicating its location. We would have appreciated the opportunity to resolve these issues while you were here. Please note that we close at 10 PM, and we had a sign up as we were managing the d... read more
Bad Through the tab and bathroom water I encountered, I was exposed to psychoactive chemicals which changed my emotional state immediately. Thanks Michael Argaw
Business response:
Dear Michael, We appreciate your feedback, though we regret to learn about your experience during your recentstayat our hotel. Your well-being is of the utmost importance tous, and we take all guest comments seriously, especially those related to health and safety. Your input is invaluable, and we thank you for bringing this matter to our attention, as we are committed to providing the best possible service to our valued guests. We hope you are feeling better and wish you all the best. Sincerely, Hotel Management
The worst hotel i been. Everything else!! Just a little bit the location
Business response:
Dear Galvan, Thank you for taking the time to share your feedback. It’s disappointing to know that several aspects of your stay did not meet your expectations. We are always working to enhance the guest experience, and your comments are valuable in helping us identify areas for improvement. We would welcome the opportunity to provide a better visit in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites- Austin - Metro
How is Extended Stay America Select Suites- Austin - Metro rated?
Extended Stay America Select Suites- Austin - Metro has a 3 star rating with 812 reviews.
When is Extended Stay America Select Suites- Austin - Metro open?
Extended Stay America Select Suites- Austin - Metro is open now. It will close tomorrow at 12:00 a.m.