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Extended Stay America Select Suites- Austin - Metro
- Hotels
- Austin, TX
About this business
Location details
6300 East US Hwy 290, Austin, TX, 78723, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pleasant They don't have my room ready they give my room to so.ebody else When I got there they didn't have my room have to paid again
Business response:
Dear Ruben, We sincerely apologize for the inconvenience you experienced with your reservation. This is not the level of service we strive to provide, and we understand your frustration. We value your feedback and will use it to improve our processes to ensure such issues do not occur in the future. We appreciate your understanding and hope you had a comfortable stay once the issue was resolved. Your satisfaction is important to us, and we'll work to ensure a smoother experience for you in the future. Thank you for choosing ... read more
Exceptional The slow elevators. The women at the front desk are the nicest! They remind me of my neighbors who were just as cool! When i come there, They are always happy to see me , who wouldnt like that? For sure, i am coming back for the love!
Business response:
Dear Castilla, Thank you for choosing Extended Stay America for your recent stay in Austin. We're so glad that our front desk associates made a positive impression on you with their friendliness and hospitality! It's wonderful to know that they make you feel welcome and appreciated during your visits. However, we apologize for the inconvenience caused by the slow elevators. We'll address this concern with our maintenance team to ensure a smoother experience for our guests. We appreciate your feedback and look forward to welc... read more
Exceptional
Excelente ubicación y relación precio valor
Would highly recommend Not much for breakfast granola bars,coffee, Really nice front desk service awesome attitudes very understanding and were also really helpful I would definitely recommend this location.
Business response:
Dear Amanda, We love to receive feedback on how we are doing! Thank you for sharing your very kind comments about your experience at Extended Stay America. We are delighted to see how much you enjoyed your time with us and appreciate your kind compliments about our front desk team. We will be sure to share your review with them. Thank you for your recommendation, and we look forward to seeing you again soon. Sincerely, Hotel Management
Good
Very Good
Exceptional Great Customer Service and very clean
10 N/A Staff is great Melissa is awesome very helpful
Business response:
Dear Sonia, We're glad you had a positive experience with our staff, particularly with Melissa. We appreciate your kind words about her helpfulness. Providing excellent customer service is a priority for us, and we're delighted that Melissa was able to assist you during your stay. We'll pass along your compliments to Melissa and recognize her for her outstanding service. Please let us know if there's anything else we can assist you with or if you have any further feedback. Thank you for choosing Extended Stay America, and we... read more
Frequently asked questions about Extended Stay America Select Suites- Austin - Metro
How is Extended Stay America Select Suites- Austin - Metro rated?
Extended Stay America Select Suites- Austin - Metro has a 4.3 star rating with 414 reviews.
When is Extended Stay America Select Suites- Austin - Metro open?
Extended Stay America Select Suites- Austin - Metro is open now. It will close tomorrow at 12:00 a.m.