Extended Stay America Select Suites- Austin - Metro

Business response:

Dear Crytal, thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we are sorry for the issues which kept it from being perfect. We have noted your concerns and will address them with the team. We appreciate you choosing our hotel, and we hope you will allow us to improve your impression of us the next time your travels bring you to the area. Sincerely, Hotel Management 

Business response:

Dear Cassi, thank you for your kind review; we are pleased to read how much you enjoyed your stay at Extended Stay America. Our goal is to deliver excellent value at a great price, so it is wonderful to know this was your experience. We believe that fresh and comfortable accommodations, and excellent customer service, make us an excellent choice. We have shared your concern regarding the upgradation with the concerned team member. We appreciate your business and hope to welcome you again the next time you're in the area. Sin... read more

Business response:

Dear Emma, we are glad you all had a pleasant stay; however, there were some areas where we could have done better. We have discussed your feedback with our housekeeping team, as our goal is to provide our guests with clean, comfortable, and well-maintained suites. We appreciate your comments as they will only help us improve. Considering the positive aspects of your stay, we hope to host you again whenever the travel brings you this way. Sincerely, Hotel Management