Extended Stay America Select Suites- Austin - Metro

Business response:

Dear Brandi, Thank you for sharing your feedback. It is nice to know you had a pleasant time and appreciated the comforts of the bed. We always prioritize providing amazing service. However, it is sad to read about your disappointment with the problems that you encountered in the bathroom. Your remarks are shared with the respective team, and we will ensure they are addressed to the guest's satisfaction. Our front desk team is always there to help you. Please give us another opportunity to show you our service again. Sincere... read more

Business response:

DearWilliams, We're honored to be your home away from home and glad that you had a pleasant time at our location. We appreciate your positive comments about our thoughtful facilities and services from our associates. Our top priority is your comfort, and we're delighted you're satisfied with the stay. However, we are sorry for the noise problem that you mentioned, and we will discuss with our team how to work on handling such issues in a better way so that guests are not disturbed. We would love to have you on your upcoming ... read more

Business response:

Dear Adam, Thank you for reviewing your stay at Extended Stay America. We're thrilled that our team exceeded your expectations and made your stay memorable. Providing exceptional customer service is our priority, and we're glad we could go above and beyond for you. Reviews like yours make all of our efforts worthwhile, and we will share your compliments with the team to let them know their efforts are appreciated. It was a pleasure hosting your visit, and we look forward to seeing you again. Sincerely, Hotel Management 

Business response:

Dear Costel Serban, Thank you for taking the time to post your feedback regarding your time at Extended Stay America. We regularly receive praise for our spacious rooms, however, we have noted your feedback about the air conditioning in your room and appreciate the constructive comment as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future! Sincerely, Hotel Management 

Business response:

Dear Amanda, We're thrilled to hear that you enjoyed everything about your stay at Extended Stay America! Providing spacious, clean rooms and excellent service is our goal. Thank you for your positive feedback about our staff and facilities. We appreciate your recommendation and look forward to welcoming you back soon! Sincerely, Hotel Management