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Extended Stay America Select Suites- Austin - Metro
- Hotels
- Austin, TX
About this business
Location details
6300 East US Hwy 290, Austin, TX, 78723, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fair ES: Cuidado! La cocina no tiene los utensilios para cocinar (cuchillo, zartén, olla, platos, vasos, espatula, cuchara, ni cofeemaker). Realmente solo tiene un refrigerador y un microondas, literalmente solo esas dos cosas. EN: Beware! The kitchen lacks cooking utensils (knives, frying pans, pots, plates, glasses, spatulas, spoons, and coffee makers). It really only has a refrigerator and a microwave—literally just those two things. ES: Cuando decidimos reservar en este hotel, la cocina fue uno de los principales factore... read more
Business response:
Dear Esteban, We’re very sorry to hear that your stay did not meet expectations. We apologize for any confusion regarding the kitchen amenities; while our suites include essential appliances, additional cookware and dining items are available at the front desk or for purchase, and we regret that this was not clearly communicated. Furthermore, we understand the frustration caused by limited after-hours support and the delay you experienced with key access, and your feedback has been shared with our leadership team to help imp... read more
I refused to stay. I canceled my booking It’s filthy Absolutely nothing
Business response:
Dear Kandice, We're very sorry to hear that your initial impression of our property led you to cancel your stay. The condition you described is concerning and not reflective of the standards we aim to maintain. Your feedback has been shared internally for review so that the overall presentation of the property can be addressed. We appreciate you bringing this to our attention and hope you will consider allowing us another opportunity in the future to provide a smoother, more reliable visit. Sincerely, Hotel Management
Was double charged . Room had roaches
Business response:
Dear Deleon, We sincerely apologize for the situation you described. As our valued guest, you should always expect a comfortable, clean, and relaxing environment whenstayingwithus. Although our hotel has regular pest control service, we will contact them to address this quickly. Thank you for bringing this to our attention. We are also sorry for the billing concern that you are having. We will share your message appropriately as we are committed to enhancing our services on all levels. Thank you again for choosingus. We valu... read more
Terrible left immediately and booked a new hotel Roaches Nothing
Business response:
Dear James, We’re very sorry to hear about your disappointing impression of the property and regret that it led you to cancel your stay. The condition and upkeep of our hotel are essential to the experience we aim to provide, and we regret this was not the case for you. Your comments have been reviewed with our team so that we can address these concerns with the appropriate care and attention. Feedback like yours helps us focus on areas that need improvement, and we appreciate you taking the time to let us know. We hope to p... read more
Exceptional Na This is my second time staying there and I must say your employee Darius is so amazing as well as your employee k a l i m a h they were very helpful they made my stay amazing for me and my family the only two who were very respectful and the only two who I dealt with they deserve a raise
Not again Dirty and old I think the property needs to update and clean… the front desk guy was so nice ..but the place was dirty old and the first room we were in was gross and don’t advertise u have microwaves if the room has been robbed of them vending machines were stolen etc. carpet smelled not great at all but the front worker was so nice …. Not his fault
Business response:
Dear Lisa, Thank you for taking the time to share your experience. We are truly sorry that the condition and cleanliness of the property did not meet your expectations. The concerns about missing in-room amenities and overall upkeep are taken very seriously, as they fall below the standards we aim to provide. We also regret the frustration caused by advertised amenities that were not available. That said, we are grateful you recognized the kindness of our front desk team member, and we will be sure to share your comments wit... read more
Good till my stuff was stolen I was staying for two weeks and went home for the weekend and whenever I came back all the stuff I left in my room was gone(food, water, clothes, toiletries), and the management staff basically kept running me around till It was check out time. It’s was cheap, and easily accessible
Business response:
Dear Diego, We sincerely apologize for the inconvenience caused during your stay, particularly regarding the housekeeping oversight. We understand how important your belongings are, and we genuinely regret any upset this incident may have caused. Please know that our team has been reminded to exercise greater care and attention in stayover rooms. Additionally, a refund of $75.00 was processed to the Booking.com virtual card, and we appreciate your patience while the third party completes processing. Please feel free to reach... read more
Disappointing
Disappointing
Frequently asked questions about Extended Stay America Select Suites- Austin - Metro
How is Extended Stay America Select Suites- Austin - Metro rated?
Extended Stay America Select Suites- Austin - Metro has a 3 star rating with 839 reviews.
When is Extended Stay America Select Suites- Austin - Metro open?
Extended Stay America Select Suites- Austin - Metro is open now. It will close tomorrow at 12:00 a.m.