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Extended Stay America Select Suites- Austin - Metro
- Hotels
- Austin, TX
About this business
Location details
6300 East US Hwy 290, Austin, TX, 78723, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was extremely disappointing. The room I stayed in was terribly outdated, and falling apart. The entire 2nd floor smelled of cigarette and marijuana smoke. Everything in my suitcase held the odor. Quite embarrassing when I had to change attire at the hospital. Convenient enough location. The exterior of the building looks nice.
Business response:
Dear Rachelle, We apologize for the concerns you experienced in your room and understand how this can impact your overall experience. Our goal is to provide every guest with a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns, and we appreciate you bringing this to our attention. Hopefully, we look forward to having another opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Fair
Bad
Nie wieder Es gab kein Geschirr, das Zimmer wurde nie gereinigt, es gab viel Ungeziefer und Käfer, die Ausstattung war zum Teil kaputt, die Einrichtung war alt und rostig, es gab kein Frühstück Das Oersonal war sehr nett und zuvorkommend
Business response:
Dear Esther, Thank you for your feedback about your recent stay with us. It is good knowing you found our staff pleasant and accommodating. However, we are disappointed to hear about your other experience at our hotel. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. We hope you will consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the hospitality you should have experienced... read more
Nie wieder Es gab viel Ungeziefer und Käfer, die Ausstattung war alt und rostig, es gab kein Frühstück, das Zimmer wurde nie gereinigt, zum Teil war die Ausstattung kaputt Das Personal war sehr nett
Business response:
Dear Esther, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis, and we will address this with them to guarantee that there are no future issues. We regret the frustrations you experienced with the breakfast choices and will share the remarks for improvement. Considering our ni... read more
I will stay if the price was right. I booked a non-smoking and I can tell the room was a smoking room. There wasn't a soap or small bottle of shampoo. The price included breakfast but there wasn't. The room needed to be cleaner, my foot turn dark as I walk barefoot on the wooden floor. The nice friendly welcome from the front desk. The safe access to the building. The parking was free. The room was spacious because it was a suite but it could be decorated nicely. The location was quite.
Business response:
Dear Sofia, Thank you for choosing us and for sharing your comments. Providing a flawless experience is our aim. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Our gratitude extends to you for bringing these concerns to our attention as we constantly strive for growth and improvement through guest feedback. Our housekeeping team is reviewing your room a... read more
Bad
Disappointing
Bad
Frequently asked questions about Extended Stay America Select Suites- Austin - Metro
How is Extended Stay America Select Suites- Austin - Metro rated?
Extended Stay America Select Suites- Austin - Metro has a 3 star rating with 813 reviews.
When is Extended Stay America Select Suites- Austin - Metro open?
Extended Stay America Select Suites- Austin - Metro is open now. It will close tomorrow at 12:00 a.m.