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Extended Stay America Select Suites- Austin - Metro
- Hotels
- Austin, TX
About this business
Location details
6300 East US Hwy 290, Austin, TX, 78723, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good
Overall, Not Bad I got what I paid for. The water pressure in the toilet was a little less forceful. As you can imagine this was problematic at times. One of the better extended stays in the area. The rest access to local food and shops.
Business response:
Jesse, thank you for being our guest at Extended Stay America. We are delighted to read you had an overall positive experience and that our location was perfect for your needs. Also, your feedback regarding the water pressure will be shared with our team so that corrective measures can be taken. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
Exceptional Friendly staff, comfortable room. Great for a weekend getaway.
Bad
Bad Tragedy Upon entering the hotel and room, there was a terrible stench. The sink was moldy and the bathroom sink was dirty. The kitchen cabinets were sticky with grime. The pillows reeked of stale sweat. And above all, there were vermin scurrying around the room at night. Disgusting. We stayed there for three nights and tried to spend as little time in the room as possible. Even though we had a room with a kitchenette, we still didn't cook anything. We reported the terrible conditions of this motel to Booking.com and file... read more
Business response:
Dear Darius, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recentstay. We deeply regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance tous. Our pest control provider regularly services our hotel to maintain our high standards. Your feedback is invaluable, and we will address this matter with our team. Your satisfaction is our top priority; therefore, we sincerely hope you w... read more
Unpleasant wish I could get a refund Smells horrible , very outdated , carpet in halls dirty ekavator stinks , bugs in rooms Nothing old out dated
Business response:
Dear Rhonda, We’re very sorry to hear that the condition of the property and room did not meet expectations during your stay. The comfort and well-being of our guests are extremely important to us, and it’s disappointing to know this was not reflected. Your comments have been shared with the appropriate teams to reinforce more consistent attention to cleanliness and overall upkeep moving forward. We appreciate you bringing this to our attention and hope to provide a more comfortable and properly maintained stay in the future... read more
Bad
Poor The room was dirty with animal fur all over the chairs and table and the woman at the desk said it was clean after checking the dirty room
Business response:
Dear Charles, We’re sorry to hear that your visit did not meet expectations and regret that the condition of the room left such a negative impression. A properly prepared room should never fall short of cleanliness standards, and it is concerning that this was not addressed to your satisfaction at the time. Your feedback has been shared with the appropriate teams so this can be reviewed and addressed, with a focus on improving room readiness and overall service consistency. We hope to have the opportunity to provide a more c... read more
Fair ES: Cuidado! La cocina no tiene los utensilios para cocinar (cuchillo, zartén, olla, platos, vasos, espatula, cuchara, ni cofeemaker). Realmente solo tiene un refrigerador y un microondas, literalmente solo esas dos cosas. EN: Beware! The kitchen lacks cooking utensils (knives, frying pans, pots, plates, glasses, spatulas, spoons, and coffee makers). It really only has a refrigerator and a microwave—literally just those two things. ES: Cuando decidimos reservar en este hotel, la cocina fue uno de los principales factore... read more
Business response:
Dear Esteban, We’re very sorry to hear that your stay did not meet expectations. We apologize for any confusion regarding the kitchen amenities; while our suites include essential appliances, additional cookware and dining items are available at the front desk or for purchase, and we regret that this was not clearly communicated. Furthermore, we understand the frustration caused by limited after-hours support and the delay you experienced with key access, and your feedback has been shared with our leadership team to help imp... read more
Frequently asked questions about Extended Stay America Select Suites- Austin - Metro
How is Extended Stay America Select Suites- Austin - Metro rated?
Extended Stay America Select Suites- Austin - Metro has a 3 star rating with 858 reviews.
When is Extended Stay America Select Suites- Austin - Metro open?
Extended Stay America Select Suites- Austin - Metro is open now. It will close tomorrow at 12:00 a.m.