Extended Stay America Select Suites- Austin - Metro

Business response:

Dear me, Thank you for sharing your feedback. We apologize for the shortcomings you experienced regarding the breakfast service and the lack of amenities in your room. Your comments about the missing iron and toiletries are concerning, and we will share these issues with our team to ensure they are rectified. We appreciate your insights, as they help us improve our services for future guests. It was our pleasure to host your stay, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Dear Trenesia, We appreciate you taking the time to write a review about your time with us. Our priority is always to deliver and serve our guests with comfortable accommodations. However, we regret that the cleanliness and the condition of the room were not up to your expectations, and we will share these notes with the respective team for further improvement. Also, advise them to double-check the rooms before delivery so these issues do not occur. Our front desk team is always available to help you. Please return, and we h... read more

Business response:

Dear Shannon, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. We regret the issues you mentioned and will address them as soon as possible, as we always want a happy customer. Please give us another chance to provide our usual service. Thank you again, and we wish you all the best. Sincerely, Hotel Management 

Business response:

Dear Ledesma, Thank you for choosing us. Our motto is to provide a comfortable and pleasant stay, and we regret if your experience is different. Also, we understand your disappointment with the cleanliness of the room and the safety concerns needed to meet your expectations. We will share your comments with the concerned individuals regarding the mentioned problems, as our goal is to deliver the best service of any hotel in the area. Our front desk team is always available to help you, and we will check and discuss with the ... read more

Business response:

Dear Samuel, Thank you for your recent stay and for sharing your comments about our hotel. Please accept our apology for the service you received from our staff. We aim to provide the best customer service possible and regret not meeting this expectation. We have also noted your comments regarding the breakfast. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. It was our pleasure to accommodate you, and we hope you will give us another opportunity to s... read more