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Extended Stay America Select Suites- Austin - Metro
- Hotels
- Austin, TX
About this business
Location details
6300 East US Hwy 290, Austin, TX, 78723, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel was overall bad and and not up to date or willing to be accommodating! There was no breakfast, they were closing the gym so we could not exercise, they didn't uphold their smoking policies and allowed people to smoke near the building. The drawer was broken and the whole carpet and some of the couch was badly stained. Sinks were also dripping and flooding a little out below of the cabinet. Staff was not all friendly and knew about these amenities not being there and not updating their profile. Staff also new of th... read more
Business response:
Dear McCaslin, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us to host another occa... read more
I was bothered they tried to cancel our rooms. The rooms where old and not clean so well one room smelled like Marijuana The staffed called me the day off trying to cancel my rooms and say something about they where booked due to the solar eclipse. They said I could get with Hotels.com to be relocated or so they could refund me. I advised I was not looking for none of those things I had already paid so they should honor my rooms. I told them I was not local and was coming from Houston. They sighed then agreed to give us our ... read more
Business response:
Dear Brandy, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
Bad We booked 4 days before our convention and the Saturday day we were going to enter they called me to tell me that they had sold my room. I told him that we travel frequently and this never happened to us and he very rude young man told us well always there first time I told him I want to talk to the manager to give me a other room and said that I had already left shift and couldn't do anything but they charged me for the room and we had to look for another hotel that day at 7:00 pm
Business response:
Dear Rosalia, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this appropriately. Sincerely, Hotel Management
Bad
Poor
Bad Nothing
Business response:
Dear Jose, Thank you for selecting our hotel. We aim to offer a superb experience with clean, comfortable suites and excellent service in a safe environment. Your valuable comments indicate areas for improvement, and we appreciate your input. We are committed to making the necessary enhancements and hope to welcome you back for a more satisfying experience during your next stay with us. Sincerely, Hotel Management
The room was completely filthy
Business response:
Dear Jose, Thank you for choosing our hotel. We sincerely apologize for the cleanliness issues you encountered during your visit. This is not the standard we aim to uphold. Your feedback is crucial, and we assure you that we are addressing this matter promptly with our housekeeping teams to ensure a much-improved experience for our guests. We appreciate your understanding and hope you will consider giving us another opportunity to provide you with a clean and comfortable stay in the future. Sincerely, Hotel Management
Bad
Very Poor
Frequently asked questions about Extended Stay America Select Suites- Austin - Metro
How is Extended Stay America Select Suites- Austin - Metro rated?
Extended Stay America Select Suites- Austin - Metro has a 3 star rating with 813 reviews.
When is Extended Stay America Select Suites- Austin - Metro open?
Extended Stay America Select Suites- Austin - Metro is open now. It will close tomorrow at 12:00 a.m.