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Extended Stay America Select Suites- Austin - Metro
- Hotels
- Austin, TX
About this business
Location details
6300 East US Hwy 290, Austin, TX, 78723, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad
Very Poor
Fair Requested front facing room, 1st floor prior to arrival. Not available upon my arrival. No waste/garbage can in room. Odd aroma used for the fragrance in the rooms and facility. Incense, hookah type smell. Fitness room remains closed. No more breakfast. I was given what seemed like a larger room than my last stay. Supposedly they have new management. There are new fees as well, i.e. linens. Might be a fee for waste/garbage cans. This time my room had a shower curtain.
Business response:
Dear Ron, Thank you for staying with us once again while visiting the city and for taking the time to evaluate our service and accommodations. Please accept our apologies for not meeting your expectations. We strive to exceed our guests' expectations at all times. We regret for any inconvenience you faced during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback ... read more
Bad
Bad
Bad
Bad
Bad
Bad There's bed bugs roaches and no coffee maker or phone and people knocking on the door asking if we have any drugs to sell Nothing
Business response:
Dear Leticia, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites- Austin - Metro
How is Extended Stay America Select Suites- Austin - Metro rated?
Extended Stay America Select Suites- Austin - Metro has a 3 star rating with 816 reviews.
When is Extended Stay America Select Suites- Austin - Metro open?
Extended Stay America Select Suites- Austin - Metro is open now. It will close tomorrow at 12:00 a.m.