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Extended Stay America Select Suites- Austin - Metro
- Hotels
- Austin, TX
About this business
Location details
6300 East US Hwy 290, Austin, TX, 78723, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing 2 days i didnt have any breakfast. it was gone when i got stairs. there was roaches in my room. i have pictures. i was pretty upset and overreacted and my apologies to the staff. it was just crazy in there. the elevator broke and the first floor smelled horrible because of water leak. i understand that things happen it just wasnt a comfortable stay for me. i would stay again though it's perfect location for me job. thakn you
Business response:
Dear Kimberly, Thank you for choosing us. We apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Our front desk team is always available to help you; never hesitate to speak to them. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations at the location you like. Sincerely, Hotel Management
Very Poor
Horrible Everything Amazing
Business response:
Dear Irene, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future. Sincerely, Hotel Management
Fair Not knowing shower curtains were by request only. Having to reserve a working elevator when you're not on the first floor. Proximity to my activity.
Business response:
Dear Ron, Thank you for choosing us and for taking the time to provide feedback. We're delighted that our location met your needs. We apologize for any inconvenience regarding the shower curtain policy and elevator reservations. Your observations are crucial for our improvement, and we will review these aspects to enhance our services. We appreciate your understanding and patience during your stay. Should your travels bring you back to the area, we would be honored to host you again and ensure a more seamless experience. Saf... read more
eh no comment no comment
Business response:
Dear Jacob, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Our team aims to provide excellent service and to exceed our guests' expectations every visit. However, we failed to do so, and we apologize for any concerns that may have kept you from having an outstanding stay. We are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Sincerely, Hotel Management
Decent place to stay for the price, could be a little cleaner though The rooms could be a little more cleaner. Really weird smell in the room, floors, doors, refrigerator and walls could use a good wipe down. Roaches were present. Friendly staff.
Business response:
Dear JENNIFER, Thank you for your kind words regarding our service. We strive to provide exceptional hospitality to all our guests. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you a... read more
Bad bad bad Same as above Horrible service, cockroaches, broken furniture and no nothing worked(tv, phone, alarm). promised breakfast not available. Night manager was rude and condescending. Will never book again with booking .com. This hotel is a piece of trash and should not even have a rating
Business response:
Dear Jeff, Please accept our apologies for the service issues you experienced during your recent stay. It is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. We are devastated to know that you went through all those issues, whether it be dealing with the rude staff, the condition of your suite's state, the amenities not working properly, or the unacceptable service you encountered. Based on your feedback, we are taking appropriate steps, as providing ou... read more
Roaches Staff was rude and there were roaches and dirt everywhere Nothing
Business response:
Dear Ade, Thank you for your review of our hotel. We hope you will accept our apologies for the level of service you received from our staff. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. We will address this immediately and genuinely appreciate you bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing. Sincere... read more
Disappointing
Frequently asked questions about Extended Stay America Select Suites- Austin - Metro
How is Extended Stay America Select Suites- Austin - Metro rated?
Extended Stay America Select Suites- Austin - Metro has a 3 star rating with 816 reviews.
When is Extended Stay America Select Suites- Austin - Metro open?
Extended Stay America Select Suites- Austin - Metro is open now. It will close tomorrow at 12:00 a.m.