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Extended Stay America Select Suites- Austin - Metro
- Hotels
- Austin, TX
About this business
Location details
6300 East US Hwy 290, Austin, TX, 78723, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible Everything Amazing
Business response:
Dear Irene, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future. Sincerely, Hotel Management
Fair Not knowing shower curtains were by request only. Having to reserve a working elevator when you're not on the first floor. Proximity to my activity.
Business response:
Dear Ron, Thank you for choosing us and for taking the time to provide feedback. We're delighted that our location met your needs. We apologize for any inconvenience regarding the shower curtain policy and elevator reservations. Your observations are crucial for our improvement, and we will review these aspects to enhance our services. We appreciate your understanding and patience during your stay. Should your travels bring you back to the area, we would be honored to host you again and ensure a more seamless experience. Saf... read more
eh no comment no comment
Business response:
Dear Jacob, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Our team aims to provide excellent service and to exceed our guests' expectations every visit. However, we failed to do so, and we apologize for any concerns that may have kept you from having an outstanding stay. We are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Sincerely, Hotel Management
Decent place to stay for the price, could be a little cleaner though The rooms could be a little more cleaner. Really weird smell in the room, floors, doors, refrigerator and walls could use a good wipe down. Roaches were present. Friendly staff.
Business response:
Dear JENNIFER, Thank you for your kind words regarding our service. We strive to provide exceptional hospitality to all our guests. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you a... read more
Bad bad bad Same as above Horrible service, cockroaches, broken furniture and no nothing worked(tv, phone, alarm). promised breakfast not available. Night manager was rude and condescending. Will never book again with booking .com. This hotel is a piece of trash and should not even have a rating
Business response:
Dear Jeff, Please accept our apologies for the service issues you experienced during your recent stay. It is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. We are devastated to know that you went through all those issues, whether it be dealing with the rude staff, the condition of your suite's state, the amenities not working properly, or the unacceptable service you encountered. Based on your feedback, we are taking appropriate steps, as providing ou... read more
Roaches Staff was rude and there were roaches and dirt everywhere Nothing
Business response:
Dear Ade, Thank you for your review of our hotel. We hope you will accept our apologies for the level of service you received from our staff. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. We will address this immediately and genuinely appreciate you bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing. Sincere... read more
Disappointing
It's a no for us! The hotel is outdated! The worse. I felt the springs in the mattress The location
Business response:
Dear Brandi, We appreciate you staying with us and taking the time to write a review. It's great to know you enjoyed our location. However, we are sorry for the disappointment with the condition of the room, and your remarks on the need to update are shared with the concerned person for further action. Please revisit us for a seamless hotel experience. Sincerely, Hotel Management
Bad We showed up at 7pm and the staff was like sorry we dont have a room for yiu! Figure it out sorry, maybe we can give you a refund but yiu have to call Monday. No how can we rectify the stituation, no phone call, no text, no email saying we don’t have a room for yiu. It was basically figure it out next person in line. It went from Jordan, to assistant manager Melissa who both have horrible customer service and people skills!!! Never booking or staying at any of their properties again!!! Absolutley nothing!!
Business response:
Dear Jaime, Thank you for taking the time to share your feedback. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced. Please allow us to check with the team what went wrong and find a possible solution to better your experience. Meanwhile, if we may be of further assistance, please reach the hotel directly. We truly appreciate your concern for improving our guest services, and we look forward to serving you again in the future. Sincerely H... read more
Frequently asked questions about Extended Stay America Select Suites- Austin - Metro
How is Extended Stay America Select Suites- Austin - Metro rated?
Extended Stay America Select Suites- Austin - Metro has a 3 star rating with 813 reviews.
When is Extended Stay America Select Suites- Austin - Metro open?
Extended Stay America Select Suites- Austin - Metro is open now. It will close tomorrow at 12:00 a.m.