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Extended Stay America Select Suites- Austin - Metro
- Hotels
- Austin, TX
About this business
Location details
6300 East US Hwy 290, Austin, TX, 78723, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
disappointing dirty floors, run down, beds squeaked, no coffee, no ice and small roaches. location
Business response:
Dear Dominic, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known. Sincerely, Hotel Management
Extended Nightmare Stay The property interior was not clean. Garbage on the floor. Hallways not vacuumed. Let's work around the room. Our room door was open when we arrived. There were no towels, no soaps, no shampoos, no extra toilet paper, no garbage can, no garbage bag. A drawer below the TV was missing the front cover. I know the property doesn't have control over this but the upstairs neighbor walked with a heavy foot throughout the night so we did not sleep. The staff always gave an attitude and felt like they were ann... read more
Business response:
Dear Michael, Thank you for your recent review of your stay. We were sorry to read your comments and would like to apologize for the inconvenience caused. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We value your feedback and have shared it with our team to make improvements and avoid similar issues in the future. Thank you again for the candid feedback. Sinc... read more
La peor, me fui al ressidence Nada. Todo es de lo peor Cuando llegue a registrarme estaban sobrevendidos los cuartos y me cancelaron mi reservación. Nunca te quedes aqui te puedes llevar una gran sorpresa y muy desagradanle
Business response:
Dear Victoria, We apologize for the frustrations and inconvenience you experienced during your arrival. While we strive to meet all accommodation requests, sometimes availability limits our ability to do so. We regret not meeting your expectations and hope to make it up to you on your next visit. Thank you for your understanding. Sincerely, Hotel Management
Disappointing Staff and facilities Location and room space
Business response:
Dear Eduardo, We appreciate you taking the time to tell us about your stay. We are pleased you liked our location and the comfort of the spacious rooms. However, we are very sorry you were unhappy with our service and facilities. We will discuss your concerns with the appropriate parties to ensure these issues are addressed promptly. Thank you for choosing us for your area visit and valuable feedback. We hope you will give us another try so we can provide you with a much-improved experience. Sincerely, Hotel Management
Fair
Bad
Fair It wasn't the cleanest place I've stayed. The floor had definitely not been swept in a long time.
Business response:
Dear McKenzie, Thank you for staying with us and providing your candid review. Our team strives to deliver a clean and comfortable suite for every guest. And we are genuinely sorry for failing to meet your expectations. We follow the most rigorous industry standards regarding our hotel's cleanliness and upkeep, and the issues you described are unacceptable. Therefore, we appreciate you bringing these concerns to our attention so we can address them. We hope you will accept our sincere apologies for the inconvenience. It was ... read more
Hotel gave my room.away at 3pm.and didn't tell me till 11pm whwn I called back the 2nd timw.to tell This hotel is trash! I made reservations a week in advance. Friday, February the 24th, the day I was supposed to check in, I called them at 5pm to tell them i would have a late arrival that night. I was told no problem. At 10:45pm I called 40 miles out to tell them i would be there in a few and was told that they had no more rooms. The clerk said she was waiting for me to call since 3pm because the cleaning lady left at 3 and ... read more
Business response:
Dear Eric8001, Thank you for sharing your reviews with us. We are sorry for your experience at our hotel. Please allow us to look into the matter and discuss it with the concerned team to know where we missed in the communication. We will follow up and ensure such incidents are never repeated. Again, we are very sorry for the problems you encountered. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience. Sincerely, Hotel Management
Bad
Frequently asked questions about Extended Stay America Select Suites- Austin - Metro
How is Extended Stay America Select Suites- Austin - Metro rated?
Extended Stay America Select Suites- Austin - Metro has a 3 star rating with 813 reviews.
When is Extended Stay America Select Suites- Austin - Metro open?
Extended Stay America Select Suites- Austin - Metro is open now. It will close tomorrow at 12:00 a.m.