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Extended Stay America Select Suites - Austin - Northwest
- Other
- Austin, TX
About this business
Location details
13689 Research Blvd, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No problems other than the roaches. I’ve never stayed in a hotel with roaches and I travel so often that I spend more time in hotels than I do at home. I would have got another hotel but low availability for Easter weekend.
Business response:
Thank you for taking the time to review and rate your stay with us, Carl. Please forgive us for the impact that this issue with the pest sightings created, and please know that we will be forwarding this to upper management for immediate action and resolve.
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Business response:
We are so happy to know that you enjoyed your time at our hotel! We hope to see you again the next time you are in the area!
Laminate floors. Very nice.
Business response:
Thank you for taking the time to rate and review your stay, Reign! We are thrilled to see that you enjoyed it! We hope to see you again the next time your travels bring you to the area!
2 day stay It was a budget stay for us, beds were fine. Shower press was low and when checking in, it took 25 minutes and bringing the manager to find our name which was right there, should have been 5 min max. Booked 2 rooms and 1 room had bugs and unclean bathrooms, other room was fine. Outside of the hours of 10-7, you need to call for someone to come to the desk to help you, but on checkout at 11, no one was there and had to wait 15 min. Definitely dont recommend this place as the go-to but if you are on a budget, then g... read more
Business response:
We appreciate you sharing the details of your experience with us. We are disheartened to see that you did not enjoy the exceptional stay that we intended for you. We sincerely apologize for the problems you encountered with the cleanliness, check-in, along with any maintenance issues. We can assure you that we will address these concerns with the team at the property in order to prevent these issues in the future.
Mike I think was the worker banged hard on my vehicle window assuming I didn’t belong there . Very unprofessional could’ve been handled differently
Business response:
Thank you for taking the time to review your stay with us, Makela. We apologize for the issues that you experienced and hate to see that you did not enjoy your time with us. We will speak with our team at the property to discuss ways to better handle situations like this moving forward. We wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Austin - Northwest
How is Extended Stay America Select Suites - Austin - Northwest rated?
Extended Stay America Select Suites - Austin - Northwest has a 2.8 star rating with 1,103 reviews.
When is Extended Stay America Select Suites - Austin - Northwest open?
Extended Stay America Select Suites - Austin - Northwest is open now. It will close tomorrow at 12:00 a.m.