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Extended Stay America Select Suites - Austin - Northwest
- Other
- Austin, TX
About this business
Location details
13689 Research Blvd, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No problems other than the roaches. I’ve never stayed in a hotel with roaches and I travel so often that I spend more time in hotels than I do at home. I would have got another hotel but low availability for Easter weekend.
Business response:
Thank you for taking the time to review and rate your stay with us, Carl. Please forgive us for the impact that this issue with the pest sightings created, and please know that we will be forwarding this to upper management for immediate action and resolve.
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Business response:
We are so happy to know that you enjoyed your time at our hotel! We hope to see you again the next time you are in the area!
Laminate floors. Very nice.
Business response:
Thank you for taking the time to rate and review your stay, Reign! We are thrilled to see that you enjoyed it! We hope to see you again the next time your travels bring you to the area!
2 day stay It was a budget stay for us, beds were fine. Shower press was low and when checking in, it took 25 minutes and bringing the manager to find our name which was right there, should have been 5 min max. Booked 2 rooms and 1 room had bugs and unclean bathrooms, other room was fine. Outside of the hours of 10-7, you need to call for someone to come to the desk to help you, but on checkout at 11, no one was there and had to wait 15 min. Definitely dont recommend this place as the go-to but if you are on a budget, then g... read more
Business response:
We appreciate you sharing the details of your experience with us. We are disheartened to see that you did not enjoy the exceptional stay that we intended for you. We sincerely apologize for the problems you encountered with the cleanliness, check-in, along with any maintenance issues. We can assure you that we will address these concerns with the team at the property in order to prevent these issues in the future.
Meh. The front desk closes at 7pm. So we had to call a service, wait on hold forever, then wait for that service to reach the on-site attendant, then wait for them to come check us in. When the attendant showed up, she was clearly annoyed by our presence. All together, it took over 30 minutes to check in. Then got to our room which was cleanish, but the sealed plastic cups in the bathroom were unusable. One had water inside the sealed package the other had something that looked like ash inside the sealed package. How does th... read more
Business response:
Thank you for your review. We can't tell you how disappointing it is to see that you experienced issues with customer service and cleanliness issues. We work hard to remain diligent in our cleaning protocols and are so sorry that we missed the mark in this area. Thank you for allowing us to host you and we wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Austin - Northwest
How is Extended Stay America Select Suites - Austin - Northwest rated?
Extended Stay America Select Suites - Austin - Northwest has a 2.9 star rating with 1,089 reviews.
When is Extended Stay America Select Suites - Austin - Northwest open?
Extended Stay America Select Suites - Austin - Northwest is open now. It will close tomorrow at 12:00 a.m.