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Extended Stay America Select Suites - Austin - Northwest
- Other
- Austin, TX
About this business
Location details
13689 Research Blvd, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
THe room and service was very good. It is quite inexpensive but it is clean and comfortable. It made my stay very easy and affordable. This is not a resort but if you need a clean quiet comfortable place to rest your head. This is it.
Business response:
Thank you for sharing your kind words with us. We are glad you found our hotel clean and our staff friendly. Thank you again and we hope to see you the next time you're in Austin.
Whew....simple & clean. Totally enjoyed my 2 week reservation! Staff was super friendly and very helpful. A hotel room should not have an depressional impact when walking through the door, if it does- get out fast or just go numb till its over. This one brought a smile. For what I needed, price & convience,this hotel fulfilled.
Business response:
We are thrilled to hear you enjoyed your stay at Value Place. No matter what brought you to Value Place, we are glad that you encountered our respectful, helpful and friendly team that is dedicated to making your stay live up to your standards. Thank you for the positive review. We wish you well in your future travels and hope you chose to stay with us again soon!
Graduation The only issue I had was with the bathtub. It was clogged & the maintenance man said that's how it is. I can't be fixed. I'm sure all he needed to do was use liquid plumr or clorox to keep the tub from filling up while I shower. But I had to deal with it during my stay.
Business response:
We appreciate you taking the time to provide us with your customer insight. We take all guest feedback very seriously and will address everything you've brought to our attention. We hope you reconsider staying with us in the future.
Not the one. Did not get room we paid for got smaller room at larger room price at a very late time.
Business response:
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.
Good.
Business response:
We are glad you chose to give Value Place a try, and did not regret it! We, as a team, strive to provide guest the best experiences possible when staying with us. We thank you for your positive note and hope to see you back with us again soon.
You get what you pay for I booked my room on hotels.Com when I arrived they told me they only had smoking rooms.the room didn't have toilet paper.
Business response:
First I'd like to apologize that we did not have the correct room available for you. Thank you for taking the time to let us know how we can improve. We take all guest feedback very seriously and will address everything you've brought to our attention. We hope that you will reconsider staying with us again in the future.
Everything was adequate for a single guy like myself just needing a place to lay my head.
Business response:
We love hearing back from customers that truly enjoyed their stay with Value Place. We strive to provide an environment where our guests can feel comfortable and relaxed. Thank you for providing us with positive insights and we wish you well in your future travels. The Value Place team cannot wait for your return.
Hotel took $850 from us for a 4 night booking and did not let us check in because we came after 3am. We had a problem with the car rental and tried to call the front front desk on the way but no one answered. The girl who did not let us check in told us they will give us refund but would not pick up the phone when Orbitz tried to call them. What a shaddy business. We got rob and had the worst experience in traveling ever. Imagine traveling with a family with a senior and a disabled kid and not able to check into your reserve... read more
Business response:
Dear Todd, We sincerely apologize for the difficulties you encountered with your check-in and the inconvenience it caused, especially while traveling with your family. Our goal is to provide a smooth and comfortable experience for all guests, and we regret that we fell short in this instance. We value your input as it helps us improve our operations, and we hope you will consider giving us another opportunity to provide a more positive experience. Sincerely, Hotel Management
Overall hotel experience website said pool, but NO POOL. No maid service. No room conveniences. Front desk seemed put out when we needed anything. I DO NOT recommend unless you want to go where people will leave you alone.
Business response:
We appreciate you taking the time to provide us with your customer insight. We apologize for the inconveniences you did have during your stay with us. The matters at hand will be addressed. Thank you for choosing Value Place, and hope you will give us another try.
Frequently asked questions about Extended Stay America Select Suites - Austin - Northwest
How is Extended Stay America Select Suites - Austin - Northwest rated?
Extended Stay America Select Suites - Austin - Northwest has a 2.8 star rating with 1,097 reviews.
When is Extended Stay America Select Suites - Austin - Northwest open?
Extended Stay America Select Suites - Austin - Northwest is open now. It will close tomorrow at 12:00 a.m.