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Extended Stay America Select Suites - Austin - Northwest
- Other
- Austin, TX
About this business
Location details
13689 Research Blvd, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we walked in the first thing we smelled was marijuana. There’s was also a guy that was denied a room due to an expired drivers license and her left mass. My daughter was afraid he was going to come back and cause problems, she was very scared. There were people loitering outside. One man that was behind my daughter and I checking in was older and flirting with my daughter. After we checked in and drove around to park and go in that guy had followed us and was standing next to his car smoking in a parking space across fr... read more
Business response:
Dear Renee,We regret that you did not feel completely comfortable during your visit. Providing a welcoming environment for all guests is important to us, and we take concerns about guest experience seriously. Your feedback has been shared with our team, as we understand that feeling at ease is essential to an enjoyable stay. We appreciate you bringing this to our attention. If your travels bring you back to the area, we would love the opportunity to provide you with a much better experience in the future.Sincerely,Hotel Mana... read more
I didn’t like the services. No hand towels, No soap, shampoos.
Business response:
Dear Harsha,Thank you for reviewing your recent stay. We never want to disappoint our guests, so we are sorry you were unhappy with the services and room amenities. Please know we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable, and we are always here to help. We appreciate your input, as we are always looking for ways to enhance our guest experience, and we hope to see you again soon.Sincerely,Hotel Management
I wouldn't return to this place because the property is managed poorly.
Business response:
Dear Abhishek,We’re sorry that your experience did not meet expectations and that it impacted your stay. We strive to maintain a high standard for each guest, and we regret that we fell short in this instance. Your feedback will be shared with our team as we continue to improve and make adjustments for a smoother experience. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
Disappointed Very loud squeaky bed and blown out mattress. Filthy bathroom floor. Excessive weed smell throughout property after we were forced to sign the no smoking policy? Dirty ice trays in fridge. No lights in parking lot after dark. Rude service at check in.
Business response:
Dear Dawn, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the issues you encountered, including the noise from the bed and the cleanliness concerns in your bathroom and fridge. Your experience does not reflect our commitment to quality service and comfort. We are also sorry to hear about the unpleasant odors and the lack of lighting in the parking area, as safety is a priority for us. Please know that we take your concerns seriously and will address them with our team to ensure imp... read more
NO SE QUEDEN AHÍ ES UNA PESADILLA Jamás hicieron la habitación, la recepción olía a marihuana siempre, nunca había nadie para atender, no había toallas, sucio, una pesadilla NO LO RECOMIENDO NADAAAAAAAAAA
Business response:
Dear Karla, Our goal is to provide every guest with an exceptional stay; therefore, we are truly sorry this was not your experience. Your feedback is very important to us, and we genuinely apologize for any inconvenience you encountered during your stay. Our primary mission is to provide our guests with comfortable accommodations and excellent service by a warm, responsive team. We regret that your experience did not reflect this commitment. We hope to have the opportunity to welcome you back, as we are dedicated to deliveri... read more
Wouldn’t let me check in because my wife who was NOT on the reservation didn’t have her ID
Business response:
Dear Barbara, We hope you will accept our apologies for not providing the exceptional service you and your wife should have received. Your remarks are vital and shared with the team for improvement. Our front desk team is always available to help you handle such issues and make your time with us comfortable. Please give us another opportunity to accommodate you, and we are confident we can replace this experience with a more positive memory!Sincerely,Hotel Management
Waiting for confirmation of refund Was not allowed to check in because the card I presented For my security deposit was not adequate even though it was a master card debit card that had over $500 available That I have used several times for security deposits, then took the card out of my ridge wallet and a put them on the counter and asked her to pick one, she then told me she was canceling my prepaid reservation, I asked her for proof of refund, she gave me proof of cancellation, not proof of refund. I then had to book anot... read more
Business response:
Dear Guest, Thank you for taking the time to write a review about our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and appreciate you bringing this to our attention. We have noted your remarks and shared them with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback helps us continuously improve our service and guest experience. Please return; we hope to deliver th... read more
Frequently asked questions about Extended Stay America Select Suites - Austin - Northwest
How is Extended Stay America Select Suites - Austin - Northwest rated?
Extended Stay America Select Suites - Austin - Northwest has a 2.8 star rating with 1,141 reviews.
When is Extended Stay America Select Suites - Austin - Northwest open?
Extended Stay America Select Suites - Austin - Northwest is open now. It will close tomorrow at 12:00 a.m.