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Extended Stay America Select Suites - Austin - Northwest
- Other
- Austin, TX
About this business
Location details
13689 Research Blvd, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything was adequate for a single guy like myself just needing a place to lay my head.
Business response:
We love hearing back from customers that truly enjoyed their stay with Value Place. We strive to provide an environment where our guests can feel comfortable and relaxed. Thank you for providing us with positive insights and we wish you well in your future travels. The Value Place team cannot wait for your return.
I booked and paid for a room at this hotel on Hotels.com for Sat, Mar 28, 2026. When I showed up, there was nobody at the front desk, except 2 hand-written notes on the door that say: "Any reservations made were canceled, due to overbooking" and "Overbooked & sold out. Call 3rd party for refund". I was not able to get any assistance from Hotels.com that night, and the day after regarding my refund. Needless to say, TERRIBLE rating is given to Hotels.com and the WoodSprings Suites Austin Northwest.
No había habitaciones, sus métodos de solución lentos y muy malos, muy mala experiencia la que me hicieron pasar junto a mi familia, no deberían ofrecer habitaciónes que no tienen disponibles, una lástima esta aplicación
Hotel was overbooked. I had a late flight coming in and they had no staff or room. Horrendous experience!
We got there and the reception had a stick in her hand wavying it around stating she no longer had any room available. I proceeded to tell her that I had a resevervation and I had already paid it. I called at 7pm to confim my room and let the front desk know I would be arriving later than usual and she mentioned there is no set time on when to check in. When I arrived at 2 am after traveling 6hrs She states unfortunatly the room is no longer available and that I would have to call the third party that I booked with to get my... read more
Partially Hotels.com fault - NO ADDRESS for this motel on the paperwork.I printed out.. Plugged in name exactly Suites - Northwest, called motel "that is us" Got there no reservation. 10 o'clock at night. Clerk said is was down the road... NOPE not there, Wifi was out, took 45 minutes to find the right one. finally the third one of these (different adjectives in name and it did NOT match) Okay 11;00 at night. Rolling down tambor doors for night after check in. I got ripped off. $230 for one night as Formula 1 was in town. No... read more
Business response:
Dear Guest, We sincerely apologize for the multiple issues you experienced, including the confusion with the reservation and property location as well as the maintenance and housekeeping issues. We also regret the condition of the room and the challenges you faced at check-in late at night. Guest comfort, safety, and a smooth check-in process are our top priorities, and we clearly fell short during your stay. Your comments will be shared with the relevant teams. We appreciate your feedback and hope to welcome you back for a ... read more
Hotel took $850 from us for a 4 night booking and did not let us check in because we came after 3am. We had a problem with the car rental and tried to call the front front desk on the way but no one answered. The girl who did not let us check in told us they will give us refund but would not pick up the phone when Orbitz tried to call them. What a shaddy business. We got rob and had the worst experience in traveling ever. Imagine traveling with a family with a senior and a disabled kid and not able to check into your reserve... read more
Business response:
Dear Todd, We sincerely apologize for the difficulties you encountered with your check-in and the inconvenience it caused, especially while traveling with your family. Our goal is to provide a smooth and comfortable experience for all guests, and we regret that we fell short in this instance. We value your input as it helps us improve our operations, and we hope you will consider giving us another opportunity to provide a more positive experience. Sincerely, Hotel Management
Stayed for 12 days in this property, asked they will clean the room, they promised tomorrow 4 times and it did not happen. Towel are extra money. The service from the property manager was very bad, I made a reservation by mistake for 12 nights instead of 9 in the same day of check in at 9:30pm, when I was at the front desk asked to fix it and they said it will be fixed by the manager in the morning. she did not want to refund the 3 nights. Had 5 more nights booked in the property in a week from check out and canceled it. Not... read more
Business response:
Dear Yehonatan, We sincerely apologize for the inconvenience caused by the delay in room cleaning and for any miscommunication regarding your reservation adjustment. Your experience does not reflect our usual standards of service, and we are truly sorry for the frustration it caused. We will review these concerns with our management and housekeeping teams to ensure better follow-up and guest satisfaction in the future. We truly appreciate your comments, as they help us improve our service quality. We value your time and hope... read more
Overall hotel experience website said pool, but NO POOL. No maid service. No room conveniences. Front desk seemed put out when we needed anything. I DO NOT recommend unless you want to go where people will leave you alone.
Business response:
We appreciate you taking the time to provide us with your customer insight. We apologize for the inconveniences you did have during your stay with us. The matters at hand will be addressed. Thank you for choosing Value Place, and hope you will give us another try.
Frequently asked questions about Extended Stay America Select Suites - Austin - Northwest
How is Extended Stay America Select Suites - Austin - Northwest rated?
Extended Stay America Select Suites - Austin - Northwest has a 2.8 star rating with 1,141 reviews.
When is Extended Stay America Select Suites - Austin - Northwest open?
Extended Stay America Select Suites - Austin - Northwest is open now. It will close tomorrow at 12:00 a.m.