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Extended Stay America Select Suites - Austin - Northwest
- Other
- Austin, TX
About this business
Location details
13689 Research Blvd, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stayed for 12 days in this property, asked they will clean the room, they promised tomorrow 4 times and it did not happen. Towel are extra money. The service from the property manager was very bad, I made a reservation by mistake for 12 nights instead of 9 in the same day of check in at 9:30pm, when I was at the front desk asked to fix it and they said it will be fixed by the manager in the morning. she did not want to refund the 3 nights. Had 5 more nights booked in the property in a week from check out and canceled it. Not... read more
Business response:
Dear Yehonatan, We sincerely apologize for the inconvenience caused by the delay in room cleaning and for any miscommunication regarding your reservation adjustment. Your experience does not reflect our usual standards of service, and we are truly sorry for the frustration it caused. We will review these concerns with our management and housekeeping teams to ensure better follow-up and guest satisfaction in the future. We truly appreciate your comments, as they help us improve our service quality. We value your time and hope... read more
The young African American lady with arm tattoos was very rude to every customer I saw her come in contact with. She likes to abuse the small amount of “authority” she has. She called my room at midnight waking me and my wife up to tell us “your ID that you used to check in was a few days expired, I’ll let you stay tonight since I missed it” as if she was about to kick us out over that?? And as she was helping the people in front of me, she kicked them out bc their boss paid for the room and not them even though they explain... read more
Business response:
Dear Bradley, Thank you for taking the time to share your experience with us. We sincerely regret that your stay did not meet expectations, particularly due to the interactions with our staff and the condition of your room. We strive to provide a welcoming and respectful environment for all guests, and we take concerns about customer service very seriously. Additionally, we acknowledge the maintenance concerns you noted, and we appreciate you bringing them to our attention. We will be addressing these issues promptly to prev... read more
Nice place except for the beds We liked everything about the property except for the very hard beds. We wouldn’t go back because of that. None of us slept well, even my older son that actually liked a firm bed. He was complaining about his back hurting.
Business response:
Dear Guest, Thank you for choosing Extended Stay America and for sharing your feedback. We are glad you enjoyed many aspects of your stay! We are sorry to hear the bedding did not provide the comfort you expected. We understand how important rest is while traveling and appreciate your feedback, as it helps guide future improvements. While we recognize that preferences can vary, we are always exploring options to enhance guest comfort. It would be a pleasure to welcome you again should your travels bring you back, and we hope... read more
Dont waste your money. No hot water. No Kitchen utensils without a 150 dollar deposit. Only 1 burner on stove worked. Smell of weed in all hallways. Panic devices on stairway doors broken. Refrigerator didnt get cold. NEVER AGAIN
Business response:
Dear Guest, We truly regret to learn about your disappointing experience at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chan... read more
Was told when I checked in that there was a 50/50 chance that I would have hot water. There hadn't been any for a week
Business response:
Dear Denise,We regret knowing of the inconvenience you experienced during your stay. Although such issues are rare, we understand any frustration it may have caused, and we will be sure to share your comments with our maintenance team to ensure such situations are handled better in the future. We look forward to the opportunity to exceed your expectations in the future and show you the full extent of our commitment to outstanding experiences.Sincerely,Hotel Management
Horrible room and service Very dirty room. There was a hole in the wall. No soap in the shower. No one at the front desk upon check out (10:00am). Slept in my clothes because I wasn't sure about the cleanliness of the sheets.
Business response:
Dear Guest, We sincerely regret that your experience was far from what we strive to provide. A clean and comfortable stay is our priority, and we are truly sorry for the condition of your room and the lack of essential amenities. The absence of front desk staff during checkout is also concerning, and we will address this with our team to ensure better service. Your feedback is invaluable, and we will take immediate steps to improve. We truly regret your experience and appreciate you bringing these issues to our attention. We... read more
Frequently asked questions about Extended Stay America Select Suites - Austin - Northwest
How is Extended Stay America Select Suites - Austin - Northwest rated?
Extended Stay America Select Suites - Austin - Northwest has a 2.8 star rating with 1,097 reviews.
When is Extended Stay America Select Suites - Austin - Northwest open?
Extended Stay America Select Suites - Austin - Northwest is open now. It will close tomorrow at 12:00 a.m.