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Extended Stay America Select Suites - Austin - Northwest
- Other
- Austin, TX
About this business
Location details
13689 Research Blvd, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Partially Hotels.com fault - NO ADDRESS for this motel on the paperwork.I printed out.. Plugged in name exactly Suites - Northwest, called motel "that is us" Got there no reservation. 10 o'clock at night. Clerk said is was down the road... NOPE not there, Wifi was out, took 45 minutes to find the right one. finally the third one of these (different adjectives in name and it did NOT match) Okay 11;00 at night. Rolling down tambor doors for night after check in. I got ripped off. $230 for one night as Formula 1 was in town. No... read more
Business response:
Dear Guest, We sincerely apologize for the multiple issues you experienced, including the confusion with the reservation and property location as well as the maintenance and housekeeping issues. We also regret the condition of the room and the challenges you faced at check-in late at night. Guest comfort, safety, and a smooth check-in process are our top priorities, and we clearly fell short during your stay. Your comments will be shared with the relevant teams. We appreciate your feedback and hope to welcome you back for a ... read more
Hotel took $850 from us for a 4 night booking and did not let us check in because we came after 3am. We had a problem with the car rental and tried to call the front front desk on the way but no one answered. The girl who did not let us check in told us they will give us refund but would not pick up the phone when Orbitz tried to call them. What a shaddy business. We got rob and had the worst experience in traveling ever. Imagine traveling with a family with a senior and a disabled kid and not able to check into your reserve... read more
Business response:
Dear Todd, We sincerely apologize for the difficulties you encountered with your check-in and the inconvenience it caused, especially while traveling with your family. Our goal is to provide a smooth and comfortable experience for all guests, and we regret that we fell short in this instance. We value your input as it helps us improve our operations, and we hope you will consider giving us another opportunity to provide a more positive experience. Sincerely, Hotel Management
Stayed for 12 days in this property, asked they will clean the room, they promised tomorrow 4 times and it did not happen. Towel are extra money. The service from the property manager was very bad, I made a reservation by mistake for 12 nights instead of 9 in the same day of check in at 9:30pm, when I was at the front desk asked to fix it and they said it will be fixed by the manager in the morning. she did not want to refund the 3 nights. Had 5 more nights booked in the property in a week from check out and canceled it. Not... read more
Business response:
Dear Yehonatan, We sincerely apologize for the inconvenience caused by the delay in room cleaning and for any miscommunication regarding your reservation adjustment. Your experience does not reflect our usual standards of service, and we are truly sorry for the frustration it caused. We will review these concerns with our management and housekeeping teams to ensure better follow-up and guest satisfaction in the future. We truly appreciate your comments, as they help us improve our service quality. We value your time and hope... read more
The young African American lady with arm tattoos was very rude to every customer I saw her come in contact with. She likes to abuse the small amount of “authority” she has. She called my room at midnight waking me and my wife up to tell us “your ID that you used to check in was a few days expired, I’ll let you stay tonight since I missed it” as if she was about to kick us out over that?? And as she was helping the people in front of me, she kicked them out bc their boss paid for the room and not them even though they explain... read more
Business response:
Dear Bradley, Thank you for taking the time to share your experience with us. We sincerely regret that your stay did not meet expectations, particularly due to the interactions with our staff and the condition of your room. We strive to provide a welcoming and respectful environment for all guests, and we take concerns about customer service very seriously. Additionally, we acknowledge the maintenance concerns you noted, and we appreciate you bringing them to our attention. We will be addressing these issues promptly to prev... read more
Nice place except for the beds We liked everything about the property except for the very hard beds. We wouldn’t go back because of that. None of us slept well, even my older son that actually liked a firm bed. He was complaining about his back hurting.
Business response:
Dear Guest, Thank you for choosing Extended Stay America and for sharing your feedback. We are glad you enjoyed many aspects of your stay! We are sorry to hear the bedding did not provide the comfort you expected. We understand how important rest is while traveling and appreciate your feedback, as it helps guide future improvements. While we recognize that preferences can vary, we are always exploring options to enhance guest comfort. It would be a pleasure to welcome you again should your travels bring you back, and we hope... read more
Dont waste your money. No hot water. No Kitchen utensils without a 150 dollar deposit. Only 1 burner on stove worked. Smell of weed in all hallways. Panic devices on stairway doors broken. Refrigerator didnt get cold. NEVER AGAIN
Business response:
Dear Guest, We truly regret to learn about your disappointing experience at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chan... read more
Frequently asked questions about Extended Stay America Select Suites - Austin - Northwest
How is Extended Stay America Select Suites - Austin - Northwest rated?
Extended Stay America Select Suites - Austin - Northwest has a 2.9 star rating with 1,105 reviews.
When is Extended Stay America Select Suites - Austin - Northwest open?
Extended Stay America Select Suites - Austin - Northwest is open now. It will close tomorrow at 12:00 a.m.