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Extended Stay America Select Suites - Austin - Northwest
- Other
- Austin, TX
About this business
Location details
13689 Research Blvd, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upon checking in, other guest complained about unresolved maintenance issues. No air. Front desk attendance not present.
Business response:
Dear Bonishia, Thank you for choosing us and sharing your feedback. We apologize for the inconvenience you experienced during your stay. We appreciate your feedback, as it helps us identify areas for improvement. Please rest assured that we take these concerns seriously, and we will work diligently to address and resolve any maintenance issues to enhance the overall guest experience. Thank you for sharing your observations, and we hope to provide a more comfortable stay should you choose to return.Sincerely,Hotel Management
Worst Experience Ever Check in went fine. However once we got to the room it was not clean, there were drugs (not much but still) left in the top drawer of the dresser as well as the previous occupants clothing, no washcloths, and no remote for the TV. There were roaches crawling around in the hallway, thankfully we didn’t see any in the room. When we brought up the situation with the remote the employee was aggravated and not very nice, but we did get a remote for the tv. When we brought up not having washcloths in the room... read more
Business response:
Dear Stacey, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Muy malo El lugar sucio, mala atención en recepción, apestaba a marihuana, el carrito de equipaje con llantas ponchadas. Fatal.
Business response:
Dear Mariana, Please accept our apologies for the experience you shared in your feedback. We are disappointed to learn about the cleanliness and service concerns. We take pride in providing our guests with a clean, fresh environment; therefore, we apologize for overlooking anything during your stay. We will discuss your feedback with our staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way. Sincerely,Hotel Management
Pésimo, horrible ! Tengo imágenes de la habitación como la entregaron sin tendidos de cama, la nevera no servía, el baño con 1 rollo de papel toilet para una estadía de 4 días, nunca tuvimos housekeeping, ni amenities, la persona de la recepción nunca nos resolvió nada. No lo recomiendo JAMÁS.
Business response:
Dear Hernan Dario, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you are assured that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management
One of the worse hotels that I did stay in my life , extremely dirty , they didn’t have a curtain in the shower , floor super dirty and when I did try to put my clothes into the drawer, it was super dirty inside , here I’m sending some photos , and also you can hear all the noise from the cars on the street , super bad experience !!😡
Business response:
Dear Maricarmen, Please accept our sincere apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Austin - Northwest
How is Extended Stay America Select Suites - Austin - Northwest rated?
Extended Stay America Select Suites - Austin - Northwest has a 2.8 star rating with 1,097 reviews.
When is Extended Stay America Select Suites - Austin - Northwest open?
Extended Stay America Select Suites - Austin - Northwest is open now. It will close tomorrow at 12:00 a.m.