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Extended Stay America Select Suites - Austin - Round Rock
- Hotels
- Round Rock, TX
About this business
Location details
1950 N IH-35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your honest feedback. This gives myself and my team insight on how to provide better service in the future.
Business response:
Thank you for your honest feedback. This gives myself and my team insight on how to provide better service in the future.
They did not respet our resevation. They told me it was overbooked. It was like 9pm and no hotels available in the zone. The front desk does not work all the time. They have a phone to call for some one to attend and does not work. After 30 minutes someone show up just to tell us to look somewhere else to stay and call expedia.
Business response:
Thank you for your feedback. We stride to provide better service by hearing and honest feedback from our guest.
Since hotel had only two staff working. Had to wait until almost 7:00pm to check in although the room was very clean the bathroom door had a big hole. TV sound was not working very low. When I left in morning to check out nobody at front it was closed I left at 7am. Not good experience
Business response:
Thank you for your honest feedback. This gives myself and my team insight on how to provide better service in the future.
For late check in they have a phone to call and no one answers. You have to call Expedia. Also our room had roaches on the bed and floor. Never again staying at this franchise
Business response:
Thank you for your honest feedback. This gives myself and my team insight on how to provide better service in the future.
there were no carpet floors, which is good My room was ready two hours late, there was not cleaning staff. long waiting in lobby, no one available for more than 20 mins
Business response:
Thank you for your feedback. We stride to provide better service by hearing and honest feedback from our guest.
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock
How is Extended Stay America Select Suites - Austin - Round Rock rated?
Extended Stay America Select Suites - Austin - Round Rock has a 3 star rating with 1,323 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock open?
Extended Stay America Select Suites - Austin - Round Rock is open now. It will close tomorrow at 12:00 a.m.