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Extended Stay America Select Suites - Austin - Round Rock
- Hotels
- Round Rock, TX
About this business
Location details
1950 N IH-35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No elevator, no cleaning services had to pay extra for clean towels
Business response:
Dear Frank, We appreciate you taking the time to share your thoughts. Our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our leadership and used as an opportunity to improve our guest experience. We look forward to another chance to regain your complete trust. We wish you all the best with your travels.Sincerely,Hotel Management
The property is super clean some of the guests were a bit sketchy
The property was very clean and the staff was awesome. Some of the guests were kinda sketchy
Business response:
Dear Jessica, Thank you for your kind words about Extended Stay America! We're thrilled that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read you recognizing our efforts. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely, Hotel Management
Great
Business response:
Dear Chauncey, Thank you for your concise and positive feedback! We're delighted to know that you had a great experience during your stay at Extended Stay America. If you have any specific comments or suggestions, please feel free to share them. We hope to welcome you back for another great stay in the future!Sincerely,Hotel Management
Their is no one at the front desk.Almost seems like they make their own hours. I called the number to try to get someone to go to the front desk to check me in. They charge for clean towels and sheets. They said they wouldn't go clean the room because we only stayed 2 nights and when we got in the elevator to go to our room there was dog poop and it didnt get pick up till maybe around 3 the next day. The wifi didn't work.
Business response:
Dear Kimberly, Thank you for staying with us and sharing your experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow u... read more
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock
How is Extended Stay America Select Suites - Austin - Round Rock rated?
Extended Stay America Select Suites - Austin - Round Rock has a 3 star rating with 1,320 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock open?
Extended Stay America Select Suites - Austin - Round Rock is open now. It will close tomorrow at 12:00 a.m.