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Extended Stay America Select Suites - Austin - Round Rock
- Hotels
- Round Rock, TX
About this business
Location details
1950 N IH-35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is super clean some of the guests were a bit sketchy
The property was very clean and the staff was awesome. Some of the guests were kinda sketchy
Business response:
Dear Jessica, Thank you for your kind words about Extended Stay America! We're thrilled that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read you recognizing our efforts. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely, Hotel Management
Great
Business response:
Dear Chauncey, Thank you for your concise and positive feedback! We're delighted to know that you had a great experience during your stay at Extended Stay America. If you have any specific comments or suggestions, please feel free to share them. We hope to welcome you back for another great stay in the future!Sincerely,Hotel Management
The property was easily accessible to restaurants and other facilities. Staff was helpful and friendly.
Great but not so great! My overall stay was fantastic. There were, however, a few issues. 1) When checking in there were no attendants in the office. I waited 20 mins then called the phone line stated on the flyer in the office. I then waited an additional 16mins before someone came in to check me in. The individual to check me in had the "please don't bother me" attitude the minute she walked into the office. 2) Random noise throughout the night. The few times that I looked it appeared to be attendants cleaning rooms at all... read more
Business response:
Dear Lee A, Thank you for mentioning how much you enjoyed your overall stay, except for the concerns highlighted. We hope you will accept our apologies for not meeting your expectations. We value your feedback as we strive to improve our guest experience. Please be assured we will address the concerns with the team for improvement. We appreciate you choosing us for your visit to the area and hope to accommodate you again so we may provide you with the perfect stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock
How is Extended Stay America Select Suites - Austin - Round Rock rated?
Extended Stay America Select Suites - Austin - Round Rock has a 3 star rating with 1,342 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock open?
Extended Stay America Select Suites - Austin - Round Rock is open now. It will close tomorrow at 12:00 a.m.