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Extended Stay America Select Suites - Austin - Round Rock
- Hotels
- Round Rock, TX
About this business
Location details
1950 N IH-35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No Room Available at Check In I arrived at 5 pm to check in and there was no room available except smoking floor. They did not have rooms cleaned YET at 5 pm. The told me to come back in an hour. When I got a room and was actually in it, they sold it to another person who came and was trying to get in my room. I WILL NEVER USE WOODSORING SUITES AGAIN.
Business response:
Thank you for taking the time to provide feedback. We strive to make each of our guest happy while staying with us. I apologize that we failed at making your stay pleasant. This matter will be discussed with my team to assure that corrections are made. Again, thank you for your feed back.
Crazy dogs They love to keep there long-term renters, even if they have a huge dog that goes crazy after owner leaves for work at like 5am
Business response:
Thank you for your feed back. My team and I will look into this matter.
Very poor hotel If you are seeking shelter for just a night, then its ok. Anything else, you are in the wrong hotel. Police shooting at windows, constant incidents, dog pooh everywhere in the grasses, some really dodgy people staying there as well. Cheep option but decide whether it is safety and comfort ranking top of your priority, or just a bed for a night or two.
Business response:
We'll look into everything you've mentioned in your review. We appreciate you bring these items to our attention.
HORRIBLE MANAGEMENT PLACE IS A DUMP issues checking in Pam at the desk didn't inform me door to stairs to my room wasn't working so I went back and forth to desk 4 times to have key made only to be told after the 4th time door wasn't working. Heater didn't work, shower head broken washed hair in sink, room next to fwy didn't sleep at all called desk 12 times no answer left at 4am on my checkout day cause I couldn't sleep was fed up
Business response:
Thank you for your feedback. We are sorry we were unable to make your stay pleasant. We hope to see you again when you are in Austin/Round Rock TX.
Pick another place!* Clerk and assistant was less than eager to help us or to be at the check in desk! When asked for a pillow, it took 3 hours and 3 more times of asking, including 2 trips to front desk, before we received the pillow. Long black hair on bathroom floor, our family has blonde hair! :( white bedspred had stains on it. Horrible smell throughout the entire hotel! I slept on top of bedding. We are hopeful there were no bed bugs that road home with our luggage!! At check out, NO ONE around to drop key off to!! We ... read more
Business response:
I apologize you had t his type of service. I assure you, this is not representative of the service we strive to provide. I'll be sure to speak with the staff about the cleanliness of the room as well. I hope you will reconsider giving us another chance to impress you.
The biggest complaint i have is thr beds the most uncomfortable beds i ever slept in. Felt there was a bar in the middle. Did not get very mych sleep. Plus to many kids and teenagers akways hanging around corridors and exit doors.
Business response:
I'm sorry you found our beds uncomfortable. I hope you will give us another chance.
very dissatisfied we requested top floor. Were promised top floor. But whe we checked in, we were told sorry can't have top floor. We were put on level 3. Got no sleep first night. The people above us made so much noise. Put in 2 complaints. They made even more noise. Talked to the manager next day. Wasn't help full. Said we could move to another room or move out. She gave us 45 minutes to decide. Do we want to move or go. No other places available around us as the formula 1 racing was on. So my husband moved everthing to an... read more
Business response:
Thank you for taking the time to review our hotel. We appreciate all guest feedback. We are disappointed and sorry that you had the experience you did. We want to assure you this is not representative of the service we expect to provide. I sincerely apologize for the inconvenience you encountered. We hope that you give us another chance.
Had to go through 3 rooms before finding one suitable to sleep in. Front desk disrespectful and unhelpful. Only about 8 channels on the TV. Horrible.
Business response:
Thank you for bringing this to our attention. We will speak to our staff about how to handle and move forward with this issue. We apologize for any inconveniences this caused during your stay. Thank you for choosing to stay with us.
Gente tomando fuera del hotel por la noche, no había habitación para no fumadores disponible
Business response:
I'm sorry you were unhappy with your stay with us.
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock
How is Extended Stay America Select Suites - Austin - Round Rock rated?
Extended Stay America Select Suites - Austin - Round Rock has a 3 star rating with 1,342 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock open?
Extended Stay America Select Suites - Austin - Round Rock is open now. It will close tomorrow at 12:00 a.m.