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Extended Stay America Select Suites - Austin - Round Rock
- Hotels
- Round Rock, TX
About this business
Location details
1950 N IH-35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
very dissatisfied we requested top floor. Were promised top floor. But whe we checked in, we were told sorry can't have top floor. We were put on level 3. Got no sleep first night. The people above us made so much noise. Put in 2 complaints. They made even more noise. Talked to the manager next day. Wasn't help full. Said we could move to another room or move out. She gave us 45 minutes to decide. Do we want to move or go. No other places available around us as the formula 1 racing was on. So my husband moved everthing to an... read more
Business response:
Thank you for taking the time to review our hotel. We appreciate all guest feedback. We are disappointed and sorry that you had the experience you did. We want to assure you this is not representative of the service we expect to provide. I sincerely apologize for the inconvenience you encountered. We hope that you give us another chance.
Had to go through 3 rooms before finding one suitable to sleep in. Front desk disrespectful and unhelpful. Only about 8 channels on the TV. Horrible.
Business response:
Thank you for bringing this to our attention. We will speak to our staff about how to handle and move forward with this issue. We apologize for any inconveniences this caused during your stay. Thank you for choosing to stay with us.
Gente tomando fuera del hotel por la noche, no había habitación para no fumadores disponible
Business response:
I'm sorry you were unhappy with your stay with us.
Smells like weed everywhere in hotel.. Overpriced... Gotta pay for linen fee to exchange your bedding and towels.. Roaches...
Business response:
I'm sorry you did not enjoy your stay with us.
Worst hotel ever. Try no towels discovered after you get in the shower. Part time desk staff you can rarely reach by the lobby phone. Have to call to check in. Understaffed; no quality control; absolutely no room amenities; scary place; book it for Halloween for a true horror experience.
Business response:
I'm sorry you did not enjoy your time with us.
The bottom end of extended stays They advertise fully equipped kitchens but nothing is further from the truth. No pots, dishes or flatware. Not even a dish towel. You have to bring your own. No hand towels. Free wifi is for one device only and non-transferable. After that, they charge. At least the room was clean.
Business response:
I'm sorry you were disappointed during your stay with us. I hope you will reconsider staying with us again.
ive been to better hotels it just was a hotel of hel* the electric went off in the morning and was off for hrs and the manager just said to wait in our rooms.. they also have pore communication because i would pay and the next day someone would be knocking asking for me to pay again.
Concern My room was not ready for occupancy. Trash in room. Door not even closed. Had to wait an hour for hotel staff to make ready.
Business response:
Thank you for your review. We apologize for the inconvenience . Please feel free to contact us directly to discuss.
A good stay if you're bug friendly The only problem I have with the room is the amount of roaches. I have stayed at other woodspring locations in the Austin area and haven't had this problem at all. Seen about 4-5 just in my first day and I'm here for a week. Clean room, comfy bed, good location but bc of the bugs I won't be returning.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock
How is Extended Stay America Select Suites - Austin - Round Rock rated?
Extended Stay America Select Suites - Austin - Round Rock has a 3 star rating with 1,323 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock open?
Extended Stay America Select Suites - Austin - Round Rock is open now. It will close tomorrow at 12:00 a.m.