Extended Stay America Select Suites - Austin - Round Rock - North

Anonymous 

on Expedia

6 years ago

Nothing unique! Nothing I liked. There was nothing appealing about this property! There were several men inside and out drinking liquor and smoking. The front desk clerk told me he had no rooms available when I was checking in and told me i would have to call Expedia and either have my money refunded or have them book another hotel somewhere else. 

Anonymous 

on Expedia

6 years ago

KNOW WHAT YOU'RE IN FOR. The whole community of residents hang out in the doorway of this place, and the rooms reek of cigarette smoke. Good luck. 

Anonymous 

on Expedia

6 years ago

I tried calling to let them know what we were arriving after midnight. I called twice and was on hold for over an hour. Apparently it wasn't even the hotel, but corporate. They said i had to call travelocity, then gave me a number that didn't work. I arrived, they said they had no rooms left, THEN CHARGED ME ANYWAYS FOR THE FIRST NIGHT. 

Anonymous 

on Expedia

6 years ago

It was the most awful experience. I was traveling with my parents as well as my husband and kids. We arrived late and tired and ready for bed. The rooms were disgusting. The beds had been slept in and there was trash everywhere. The toilet hadn't even been flushed since it was used last. Both of the rooms I paid in full for were in this condition upon arrival. We were only told at the front desk that the computer listed them as having been cleaned. Our only option was to find another hotel and we searched for over an hour. 

Anonymous 

on Expedia

6 years ago

Horrible experience! We booked, got confirmation and when we showed up they said sorry we have no more rooms. Nothing they could do and left us just standing there! Will never book there again! 

Anonymous 

on Expedia

6 years ago

This stat was a horrible experience. My family and I will never return