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Extended Stay America Select Suites - Austin - Round Rock - North
- Hotels
- Round Rock, TX
About this business
Location details
555 S. I-35 - City Centre Business Park, Round Rock, TX, 78664, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not the best stay Well the front desk person did not want to be there. Very slow and next morning went to get coffee and some sort of breakfast and only got coffee . The room smelt as did the hotel . Probably not staying there again.
Business response:
Thank you for being a guest at our hotel. Please accept our apology for the unsatisfactory response from our staff to your service requests. We have shared your feedback with the appropriate departments and we have taken immediate steps to address those issues, so that they do not happen again. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, General Manager
The only complaint was it said it was a no smoking hotel. My room reeked of cigarettes.
Business response:
Thank you for choosing to stay at Extended Stay America - Austin - Round Rock – North. We are pleased to know you enjoyed your overall stay. However, we are sorry for the inconvenience you experienced due to the smoke smell in your room. We have strict policies where we prohibit smoking in some areas, so I appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to welcome you once again to our hotel. Sincerely, General Manager
Business response:
Daniela, thank you for your fantastic rating. We're pleased you stayed at Extended Stay America - Austin - Round Rock – North and even more pleased you were completely satisfied. We look forward to having you as our guest again soon. Sincerely, General Manager
Business response:
We appreciate you taking the time to share your wonderful rating. It’s our pleasure knowing you had an amazing stay. We look forward to welcoming you back to Extended Stay America - Austin - Round Rock – North. Sincerely, General Manager
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - Austin - Round Rock - North. Sincerely, General Manager
Business response:
Roe, thank you for being our guest at Extended Stay America - Austin - Round Rock - North. Our goal is to make your stay as comfortable as possible and to assist you in any way, so we are glad we accomplished this while you were here. We appreciate your kind rating. Please come back and see us again soon. Sincerely, General Manager
Great room was clean didn't have a pool but it was a great location and quite at night
Business response:
Natalie, thank you for your glowing review of Extended Stay America - Austin - Round Rock - North. We are pleased to read you had an enjoyable stay and that you loved your spotless room and our beautiful location. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, General Manager
Hope you like train horns if you stay here Rooms are ok. Nothing close by. Train runs by at all hours. No ice. But it was clean. But wouldn't recommend
Business response:
Thank you for your visit. We are glad to see you had an overall good stay, but I am sorry for failing to meet all of your expectations. Please know, as we have a full-size refrigerator in all our suites which includes ice trays for your convenience, we do not have ice machines on our property. We regret the inconvenience caused and hope you will give us another chance to provide you with a better experience. Sincerely, General Manager
the breakfast sucked big time! a cup of coffee and a granola bar is not a breakfast.
Business response:
Steven, thank you for staying with us. We are pleased you had an overall great stay. We are also sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will make note of your feedback as we plan any changes to our breakfast offerings. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock - North
How is Extended Stay America Select Suites - Austin - Round Rock - North rated?
Extended Stay America Select Suites - Austin - Round Rock - North has a 2.8 star rating with 2,419 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock - North open?
Extended Stay America Select Suites - Austin - Round Rock - North is open now. It will close tomorrow at 12:00 a.m.