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Extended Stay America Select Suites - Austin - Round Rock - North
- Hotels
- Round Rock, TX
About this business
Location details
555 S. I-35 - City Centre Business Park, Round Rock, TX, 78664, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Needs improvement No wash cloths available for bathing and staff wasn't helpful in rectifying the situation.
Business response:
Thank you for your feedback. Please accept our apologies for our lack of responsiveness while you were here. Our associates receive thorough training, but sometimes we do make mistakes. Our goal is to "get it right" every time and we will step up our efforts to make this happen. We encourage you to try us again the next time you visit our area. Sincerely, General Manager
Business response:
Crystal, we appreciate you taking the time to share your nice rating with fellow travelers online. Thank you for choosing Extended Stay America, and we hope to welcome you back in the future. Sincerely, General Manager
thank you still here....still love it
Business response:
It was a pleasure having you as our guest at Extended Stay America - Austin - Round Rock - North. We are delighted to know you were impressed with every aspect of our hotel and had a wonderful time with us. We hope you will enjoy the rest of your stay as well. Sincerely, General Manager
Business response:
Gary, we appreciate you taking the time to share your positive rating regarding your experience at Extended Stay America - Austin - Round Rock - North. We are glad you enjoyed your visit and that our facilities and service were to your satisfaction. We hope to be your first choice every time you visit this area. Sincerely, General Manager
Business response:
Anthony, thank you for visiting our hotel and taking the time to share your review. Our goal is to maintain the highest standards, and we are sorry for falling short of those. Please give us another opportunity to make your next visit perfect in every respect. Sincerely, General Manager
Business response:
Tory, thank you for being our guest. Our goal is to make your visit as comfortable as possible and to assist you in any way, so it is good to know we accomplished this while you were here. We appreciate your kind rating. Please come back and see us again soon at Extended Stay America - Austin - Round Rock - North. Sincerely, General Manager
It took some time for the desk clerk to acknowledge me, and with the l9ng drive I had just made, and the lack of a public restroom, it almost caused an embarrassing moment! lol I expected to have dishes, flatware, pans, etc in an extended stay hotel, but it only had two plastic cups. The room was OK, but did not have washcloths, items mentioned above, or any informational table tent (as mentioned by the desk clerk) or brochures of any kind. Cleanliness was acceptable, but not great. I would probably stay again for the price,... read more
Business response:
Jane, thank you for being our guest. Although you were overall satisfied with your stay, we are sorry our service and amenities were not to your expectations. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. Please know the dishes for use in the guest suite are kept at the front desk to ensure cleanliness. We also offer a complimentary linen exchange service at the front desk. We apologize that we didn’t communicate this during check-in. We look forward to your r... read more
Business response:
Hans, thank you for being our guest. It was a pleasure hosting you at Extended Stay America - Austin - Round Rock - North. We appreciate you sharing your perfect rating and hope to see you again soon. Sincerely, General Manager
Little bang for your buck Left over food in refrigerator, beds sloppy looked like they were slept in, big red stain in carpet, office chair had food ground into it, foul odor in room. Air conditioner barely kept room cool while sleeping. Wasn't handicapped friendly for those in a wheelchair.
Business response:
John, thank you for the review of our hotel. Our promise is to provide you with fresh, clean accommodations, and I am disappointed that did not occur during your stay. Please accept my apologies and know that we take our commitment to clean rooms and suites very seriously and will be looking into the feedback you provided. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock - North
How is Extended Stay America Select Suites - Austin - Round Rock - North rated?
Extended Stay America Select Suites - Austin - Round Rock - North has a 2.8 star rating with 2,419 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock - North open?
Extended Stay America Select Suites - Austin - Round Rock - North is open now. It will close tomorrow at 12:00 a.m.