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Extended Stay America Select Suites - Austin - Round Rock - North
- Hotels
- Round Rock, TX
About this business
Location details
555 S. I-35 - City Centre Business Park, Round Rock, TX, 78664, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Eh no thanks Either someone spilled spaghetti sauce on the carpet or someone was bleeding. Also I fell asleep with the tv on and woke up 2 hours later to the tv turned off. Good luck getting into contact with the hotel because they don't answer their phone for anything.
Business response:
Please accept my sincerest apologies for the cleanliness issues you experienced in your room as well as with our service. We take the cleanliness of our rooms very seriously, and steps are already underway with our housekeeping department to ensure this does not happen again. We can absolutely do better, and we hope you will consider giving us the opportunity in the future to prove that to you. Sincerely, General Manager
Cheap Outside of Austin, But The Bat Urine... The room was relatively pretty clean. The toilet seat was broken. The face/hand soap was hard to lather. However, the bed was quite comfortable. Even though the smell of bat urine was horrible, I plan to stay there again. Very good price.
Business response:
Bernard, thanks for being our guest at Extended Stay America - Austin - Round Rock – North. We are happy to read you liked some aspects of your room and that you found us to be a good value. Your feedback will be shared with the respective teams in an effort to improve our service and facilities. Thank you for feedback, and we look forward to your next stay! Sincerely, General Manager
It's a decent place for a cheap price. But don't expect a lot.
Business response:
Olive, thank you for your review. We are glad your overall stay was satisfactory and that you liked our affordable rates. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
Last minute choice Beds were super small, hallways smelled very bad and dirty. Elevator floor was gross. If I wasn't falling asleep on the road I would have stayed elsewhere
Business response:
Sandra, thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from the first impression at check-in to the final at check-out and will focus on providing a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to provide you with... read more
Business response:
Benjamin, we appreciate you sharing your kind rating with fellow travelers online. Thank you for choosing us, and we hope to see you again at Extended Stay America - Austin - Round Rock - North. Sincerely, General Manager
Business response:
Thanks for reviewing our hotel. We want all of our guests to enjoy their stay, so we are sorry if any inconveniences were experienced while you were here. We hope you give us another opportunity to provide you with a much better experience. Sincerely, General Manager
The staff were great. Kind and considerate to my situation of overnight shift. Smooth check in.
Business response:
Thank you for staying at our hotel. We are pleased to know you had an overall nice visit and loved the excellent service provided by our staff. I will surely share your compliments with my team, especially with the front desk associates. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
Not the best stay Well the front desk person did not want to be there. Very slow and next morning went to get coffee and some sort of breakfast and only got coffee . The room smelt as did the hotel . Probably not staying there again.
Business response:
Thank you for being a guest at our hotel. Please accept our apology for the unsatisfactory response from our staff to your service requests. We have shared your feedback with the appropriate departments and we have taken immediate steps to address those issues, so that they do not happen again. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, General Manager
The only complaint was it said it was a no smoking hotel. My room reeked of cigarettes.
Business response:
Thank you for choosing to stay at Extended Stay America - Austin - Round Rock – North. We are pleased to know you enjoyed your overall stay. However, we are sorry for the inconvenience you experienced due to the smoke smell in your room. We have strict policies where we prohibit smoking in some areas, so I appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to welcome you once again to our hotel. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock - North
How is Extended Stay America Select Suites - Austin - Round Rock - North rated?
Extended Stay America Select Suites - Austin - Round Rock - North has a 4.2 star rating with 1,149 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock - North open?
Extended Stay America Select Suites - Austin - Round Rock - North is open now. It will close tomorrow at 12:00 a.m.