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Extended Stay America Select Suites - Austin - Round Rock - North
- Hotels
- Round Rock, TX
About this business
Location details
555 S. I-35 - City Centre Business Park, Round Rock, TX, 78664, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
nice room
Business response:
Tori, many thanks for taking the time to post your review online. It was a pleasure knowing you enjoyed your stay and liked your comfortable and clean room. Thanks for being our guest, and we hope to see you again soon at Extended Stay America. Sincerely, General Manager
Could Have Been A Little Better The day and night staff were very friendly. I was disappointed by the wood laminate floors, but that is not really a real issue, although I believe at one point they used to have carpet in the rooms. The overall cleanliness of the room was ok, with the exception that I found a bag of old salad, salsa, and blueberry jam in the refrigerator.
Business response:
Thank you for your nice comments about the service provide by our front desk staff. We sincerely apologize for the cleanliness issues you encountered and regret any inconvenience caused. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and are working with our housekeeping team to reiterate the importance of our daily procedures to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on y... read more
Hotel experience was very good, considering the price. All interactions with staff were pleasant, no matter the iissue ; and they were professional and courteous.
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure knowing you loved our outstanding service and had a great time being with us. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
Business response:
Melissa, thank you for your 4-star rating. I am glad you had an overall great visit. We hope to welcome you back soon at Extended Stay America. Sincerely, General Manager
No Entry It was a good stay but key card stopped working & exterior doors were not working properly
Business response:
Anita, thank you for choosing Extended Stay America for your stay. We are happy you were overall satisfied with your stay, but I am sorry for the inconvenience you experienced in your room. I have shared your feedback with my maintenance team to ensure future guests do not encounter the same. We hope you will come and see us again the next time you are in this area. Sincerely, General Manager
Business response:
Juan, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
Business response:
Juan, many thanks for taking the time to post your generous rating online. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, General Manager
Business response:
Thank you for being our guest at Extended Stay America. Our goal is to make your stay as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. We appreciate your kind rating. Please come back and see us again soon. Sincerely, General Manager
I would NOT recommend I rented two rooms. The air was not working in one when we first got there. Chris fixed it but it didn't cool it much. The train is within yards of this hotel and I heard it all night. If you need rest, I don't suggest this location. Vending machine takes credit cards only and is not operated by the hotel, so when you get no items and it takes your money; you're out of luck.
Business response:
Please accept our sincere apology for the problems you encountered. Our goal is to provide a comfortable and stress-free stay, and we are sorry we fell short of this. Although your experience is not typical, we obviously have room to improve and I assure you we will. I truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock - North
How is Extended Stay America Select Suites - Austin - Round Rock - North rated?
Extended Stay America Select Suites - Austin - Round Rock - North has a 2.8 star rating with 2,419 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock - North open?
Extended Stay America Select Suites - Austin - Round Rock - North is open now. It will close tomorrow at 12:00 a.m.