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Extended Stay America Select Suites - Bentonville
- Hotels
- Bentonville, AR
About this business
Location details
1201 Phyllis St, Bentonville, AR, 72712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Internet is needed pay it is not free connection
Disgusting property I wouldn’t book
Business response:
Dear Barzan, We’re very sorry to hear that your experience left you with such a negative impression of our property. Providing a clean, comfortable, and welcoming environment is our top priority, and it’s clear we fell short during your stay. Your comments have been shared with our team for immediate review and corrective action. We truly value your input, as it helps us identify where we need to improve. We sincerely regret your experience and hope to welcome you back for a much-improved stay. Sincerely, Hotel Management
There was cockroaches.
Business response:
Dear Guest, We sincerely apologize for the presence of cockroaches during your stay, which is completely unacceptable and not reflective of our standards. Please know that we take pest control very seriously and have already intensified our efforts with pest treatments to prevent this from happening again. Your comfort and safety are our top priorities. We appreciate you bringing this to our attention and hope to provide a much improved experience on your next visit. Sincerely, Hotel Management
1. The adjacent room was noisy throughout the night. 2. The refrigerator was not working and had a washcloth inside. We were not notified it was not working beforehand. 3. No front staff after maybe 9 pm and none before 9 am. 4. There were three pillows for two persons in the room. 5. The bed was the worst and smallest we ever slept on in a motel which was not a good experience for rest.
Business response:
Dear Guest, We apologize for the noise disturbance, refrigerator issues, and the limited front desk hours that affected your stay. We also regret that the bed and pillow arrangements did not meet your expectations. Your comments are valuable and have been shared with our team to improve our services and facilities. We appreciate your patience and hope to provide you with a much better experience next time. Sincerely, Hotel Management
Barulho Muito barulho. Ficamos em um quarto em frente a entrada, porta batendo , muito barulho. Havia uma meia no banheiro. Tem fogão mas não tem panelas...vc tem que levar? Sem noção...
Business response:
Dear Guest, We apologize for the noise disturbance near your room and the oversight in bathroom cleanliness. Kitchenware is available upon request at the front desk, and we regret this wasn’t clearly communicated. Your comments help us improve both service and guest experience, and we are addressing the concerns with our housekeeping and front desk teams. We appreciate your input and hope to offer a much better stay next time. Sincerely, Hotel Management
this place was filthy, its so unsafe the front desk locks down at dark, and does not open up until 10 am the next moring. there is no staff that seesm to be reachable while on site during lock down hours.
Business response:
Dear Guest, We sincerely apologize for the concerns you raised regarding cleanliness and security. The safety of our guests is a priority, and we are reviewing our procedures to ensure that proper staff coverage is available at all hours. We appreciate your comments about the facility and are committed to improving our services. Your experience is important to us, and we hope you will give us another chance to provide a more positive stay. Sincerely,Hotel Management
Terrible experience, staff not helpful with room or other guest issues. Unsafe location!
Business response:
Dear Guest, We’re truly sorry to hear about your experience and the concerns regarding safety and service. Our goal is always to provide a secure and welcoming environment, and it’s clear we fell short. We take your comments seriously and will review this with our team to ensure we address guest concerns more effectively in the future. Your input helps us improve, and we hope to earn your trust on a future visit. Sincerely,Hotel Management
There were roaches in the bathroom and in room itself.
Business response:
Dear Kristi, We sincerely apologize for any pest issues you encountered. This is not the standard we strive to maintain, and we take such concerns seriously. Our team works with professional pest control services to ensure a clean and comfortable environment for all guests. We appreciate you bringing this to our attention so we can address it immediately. Your experience matters to us, and we hope to have the chance to welcome you back.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Bentonville
How is Extended Stay America Select Suites - Bentonville rated?
Extended Stay America Select Suites - Bentonville has a 2.8 star rating with 646 reviews.
When is Extended Stay America Select Suites - Bentonville open?
Extended Stay America Select Suites - Bentonville is open now. It will close tomorrow at 12:00 a.m.