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Extended Stay America Select Suites - Bentonville
- Hotels
- Bentonville, AR
About this business
Location details
1201 Phyllis St, Bentonville, AR, 72712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property is very dated and rooms are in rough shape. Overall, not a great place to stay.
Business response:
Dear James, Thank you for sharing your feedback. We sincerely apologize that the condition of the property and your room did not meet your expectations. We understand how this affected your overall experience and regret any inconvenience it caused. Your comments have been shared with our team to help guide necessary improvements and ensure a higher standard of comfort for our guests. We appreciate your honesty and hope you will consider giving us another opportunity in the future to provide a more enjoyable, refreshed, and c... read more
Staff was the lone ok spot, though I didn’t ever engage with them outside of check in/out. Rooms are run down and there was dirt on the floor by the bed (fake wood laminate floors). Was pretty clear they weren’t cleaned because there were also spots on the floor as if something dripped on the floor and never cleaned up. The front of the fridge also had something splattered all over it. Either that or it was a bunch of rust spots. Not great lighting in the room so kind of hard to tell. I could see through the bathroom door ha... read more
Business response:
Dear Matthew, Thank you for sharing your detailed feedback. We sincerely apologize for the numerous issues you encountered during your stay, from cleanliness concerns to maintenance shortcomings. This is far from the experience we aim to provide, and we understand how upsetting it must have been. Please know that we are addressing these matters to prevent similar occurrences in the future. Your observations are invaluable as we work to enhance the quality and comfort of our accommodations. We hope you will consider giving us... read more
Staff member Charles was amazing...another women at night was the rudest person we have ever met. The front desk closes and you can't get help or get anyone to check in...had to call number on Expedia and wait an hour for someone to show up. Hotel was very dirty and outdated.
Business response:
Dear Stephen, Thank you for sharing your feedback. We are glad to hear that Charles provided excellent service, but we sincerely apologize for the difficulties you faced with check-in, the attitude of another staff member, and the condition of the property. Your comments have been shared with our team to address both service and maintenance concerns. We appreciate your input and hope you will consider giving us another opportunity in the future to provide a cleaner, more welcoming, and seamless experience. Sincerely, Hotel M... read more
How this place has not been condemned or shut down by the health department is a mystery. One staff member I spoke to was friendly, aside from that this place is horrible. The general areas smell like smoke and weed, the rooms have an overpowering smell of bleach. My first room door lock would not lock, the door was open for anyone to come in. The staff changed my room and the key card they gave me didn't work. After my 3rd attempt to get settled into a room, my room ended up having black mold on the walls around the AC unit... read more
Business response:
Dear John, We were sorry to read your comments, and would like to start by offering you our apologies for any inconvenience caused to you. We take your concerns regarding the cleanliness and maintenance very seriously and will address these matters with the relevant teams for immediate attention. It is also disappointing to read your comments regarding the key cards. This is far below the standards we aim to provide, and we sincerely regret the distress and frustration it caused. We are grateful for your patience and underst... read more
Check in was terrible. No one was at the desk and the next night our key quit working and we couldn't find anyone to help!
Business response:
Dear Stephen, We sincerely apologize for the challenges you experienced during your stay. We understand how frustrating it must have been to face difficulties with check-in and key access, especially without immediate assistance. Your feedback has been shared with our team to ensure these issues are addressed and to improve support during off-hours. We appreciate you bringing this to our attention and hope you might consider staying with us again in the future, allowing us the opportunity to provide a smoother, more comforta... read more
Paula at the front desk was really nice, however the quality of the hotel itself is poor. It’s an inconvenience when there’s no one to assist with towels or needed items when the front desk closes and opens at certain hours. The sheets had stains on them and the rooms pictured online, don’t reflect how they look in person. We were so dissatisfied, to the point we had to change our two day trip into one, because the hotel was a complete mess. The window screens had holes in them, walls were filthy and beds were literally quee... read more
Run down room The hotel had a bad smell Very poorly taken care of
Business response:
Dear Bryan, Thank you for taking the time to share your feedback. We sincerely apologize for the condition of your room and the overall experience you encountered, as this does not reflect the standards we strive to maintain. Your comments have been shared with our team to address these concerns and improve the quality of our accommodations. We hope you might consider giving us another opportunity in the future so we can provide a more comfortable, well-maintained, and enjoyable stay. Sincerely, Hotel Management
Disappointed I tried to cancel and get a refund, as my week and plans changed, but could not. Paid a ridiculous amount for one night. I will it be using hotels.com again.
Business response:
Dear Brooks, Thank you for sharing your experience. We are sorry to hear that changes in your plans caused frustration and that the cancellation process did not meet your expectations. While third-party booking policies can sometimes limit flexibility, your feedback is important and will be used to improve communication and guest support. We appreciate your comments and hope you consider staying with us again in the future, so we have the opportunity to provide a smoother and more accommodating experience. Sincerely, Hotel M... read more
Stayed here for a business trip. They don't offer breakfast and there roaches in our room.
Frequently asked questions about Extended Stay America Select Suites - Bentonville
How is Extended Stay America Select Suites - Bentonville rated?
Extended Stay America Select Suites - Bentonville has a 2.9 star rating with 687 reviews.
When is Extended Stay America Select Suites - Bentonville open?
Extended Stay America Select Suites - Bentonville is open now. It will close tomorrow at 12:00 a.m.