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Extended Stay America Select Suites - Bentonville
- Hotels
- Bentonville, AR
About this business
Location details
1201 Phyllis St, Bentonville, AR, 72712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
this place was filthy, its so unsafe the front desk locks down at dark, and does not open up until 10 am the next moring. there is no staff that seesm to be reachable while on site during lock down hours.
Business response:
Dear Guest, We sincerely apologize for the concerns you raised regarding cleanliness and security. The safety of our guests is a priority, and we are reviewing our procedures to ensure that proper staff coverage is available at all hours. We appreciate your comments about the facility and are committed to improving our services. Your experience is important to us, and we hope you will give us another chance to provide a more positive stay. Sincerely,Hotel Management
Terrible experience, staff not helpful with room or other guest issues. Unsafe location!
Business response:
Dear Guest, We’re truly sorry to hear about your experience and the concerns regarding safety and service. Our goal is always to provide a secure and welcoming environment, and it’s clear we fell short. We take your comments seriously and will review this with our team to ensure we address guest concerns more effectively in the future. Your input helps us improve, and we hope to earn your trust on a future visit. Sincerely,Hotel Management
There were roaches in the bathroom and in room itself.
Business response:
Dear Kristi, We sincerely apologize for any pest issues you encountered. This is not the standard we strive to maintain, and we take such concerns seriously. Our team works with professional pest control services to ensure a clean and comfortable environment for all guests. We appreciate you bringing this to our attention so we can address it immediately. Your experience matters to us, and we hope to have the chance to welcome you back.Sincerely,Hotel Management
Worst service ever Was unable to stay No one would answer front desk for me to check in
Business response:
Dear Melvin, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future and welcome the chance to provide you with an outstanding visit.Sincerely,HotelManagement
Worst staff ever we never able to check in because a rude employe
Business response:
Dear Jonathan, Thank you for your feedback. We deeply apologize for the negative experience you had during check-in. Our team strives to provide friendly and professional service, and we are disappointed that we fell short in your case. We will address this issue with the staff member involved to ensure this does not happen again. Your satisfaction is important to us, and we would appreciate another opportunity to provide you with the high-quality service you deserve. We hope to welcome you back soon.Sincerely,Hotel Manageme... read more
Frequently asked questions about Extended Stay America Select Suites - Bentonville
How is Extended Stay America Select Suites - Bentonville rated?
Extended Stay America Select Suites - Bentonville has a 2.9 star rating with 687 reviews.
When is Extended Stay America Select Suites - Bentonville open?
Extended Stay America Select Suites - Bentonville is open now. It will close tomorrow at 12:00 a.m.