This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Bentonville
- Hotels
- Bentonville, AR
About this business
Location details
1201 Phyllis St, Bentonville, AR, 72712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I did not like that they did not clean the rooms and make beds while we were there. Since we were there for two nights. We saw a bug in the room but hey, even houses have bugs. I liked that the beds moved and were on metal frames so we could easily move the mattresses to ensure no bed bugs. It is an old building and in or near what appears to be an industrial complex. A big pricey for the location and what we didn't get.
Business response:
Dear Deborah,Thank you for your feedback. We apologize for any inconvenience caused by the housekeeping policy and the concerns regarding the room. Our extended stay model does offer periodic cleaning, but we understand the importance of feeling comfortable during your stay. Your comments regarding pricing and location are invaluable. We appreciate your understanding and hope to offer you a better experience in the future.Sincerely,Hotel Management
Bad smell and roaches Cockroaches in bed and bathroom. And it smelled
Business response:
Dear Jose, Thank you for reviewing our hotel. We are very disappointed to read about the concerns you experienced during your visit. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. Our pest control provider regularly services our hotel to maintain our high standards. We will address this with our team and genuinely appreciate you bringing this to our attention. We hope you will consider a return visit so we can show... read more
I had to use my shoe to get rid of 7 roaches
Business response:
Dear Leslie, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again. Sincerely,Hotel Management
Not a clean property but the front desk was nice. It was only for a night and everything else was booked.
Business response:
Dear Shelli, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We appreciate your kind comments about our front desk associate. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincer... read more
Shoot your shot Really nasty rooms due to pest issues looks clean just don’t turn the heater on or turn the lights off. The roaches will invade your privacy and comfort
Business response:
Dear Guest, Thank you for leaving these valuable comments regarding your time with us. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate your bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Bentonville
How is Extended Stay America Select Suites - Bentonville rated?
Extended Stay America Select Suites - Bentonville has a 2.8 star rating with 646 reviews.
When is Extended Stay America Select Suites - Bentonville open?
Extended Stay America Select Suites - Bentonville is open now. It will close tomorrow at 12:00 a.m.