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Extended Stay America Select Suites - Bentonville
- Hotels
- Bentonville, AR
About this business
Location details
1201 Phyllis St, Bentonville, AR, 72712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The lady at the front desk was very nice. I only stayed for about 20 minutes. When i turned on the light to enter the room, there was a roach that ran across the floor. Then I pulled back the covers and there was hair in the bed, everywhere. When I left, I told the lady I couldn't stay there and the reasons. She said she would refund the money so I'll see if it happens.
Business response:
Dear Stephen, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
I did not like that they did not clean the rooms and make beds while we were there. Since we were there for two nights. We saw a bug in the room but hey, even houses have bugs. I liked that the beds moved and were on metal frames so we could easily move the mattresses to ensure no bed bugs. It is an old building and in or near what appears to be an industrial complex. A big pricey for the location and what we didn't get.
Business response:
Dear Deborah,Thank you for your feedback. We apologize for any inconvenience caused by the housekeeping policy and the concerns regarding the room. Our extended stay model does offer periodic cleaning, but we understand the importance of feeling comfortable during your stay. Your comments regarding pricing and location are invaluable. We appreciate your understanding and hope to offer you a better experience in the future.Sincerely,Hotel Management
Bad smell and roaches Cockroaches in bed and bathroom. And it smelled
Business response:
Dear Jose, Thank you for reviewing our hotel. We are very disappointed to read about the concerns you experienced during your visit. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. Our pest control provider regularly services our hotel to maintain our high standards. We will address this with our team and genuinely appreciate you bringing this to our attention. We hope you will consider a return visit so we can show... read more
I had to use my shoe to get rid of 7 roaches
Business response:
Dear Leslie, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Bentonville
How is Extended Stay America Select Suites - Bentonville rated?
Extended Stay America Select Suites - Bentonville has a 2.9 star rating with 687 reviews.
When is Extended Stay America Select Suites - Bentonville open?
Extended Stay America Select Suites - Bentonville is open now. It will close tomorrow at 12:00 a.m.