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Extended Stay America Select Suites - Bentonville
- Hotels
- Bentonville, AR
About this business
Location details
1201 Phyllis St, Bentonville, AR, 72712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst service ever Was unable to stay No one would answer front desk for me to check in
Business response:
Dear Melvin, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future and welcome the chance to provide you with an outstanding visit.Sincerely,HotelManagement
Worst staff ever we never able to check in because a rude employe
Business response:
Dear Jonathan, Thank you for your feedback. We deeply apologize for the negative experience you had during check-in. Our team strives to provide friendly and professional service, and we are disappointed that we fell short in your case. We will address this issue with the staff member involved to ensure this does not happen again. Your satisfaction is important to us, and we would appreciate another opportunity to provide you with the high-quality service you deserve. We hope to welcome you back soon.Sincerely,Hotel Manageme... read more
The lady at the front desk was very nice. I only stayed for about 20 minutes. When i turned on the light to enter the room, there was a roach that ran across the floor. Then I pulled back the covers and there was hair in the bed, everywhere. When I left, I told the lady I couldn't stay there and the reasons. She said she would refund the money so I'll see if it happens.
Business response:
Dear Stephen, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Bentonville
How is Extended Stay America Select Suites - Bentonville rated?
Extended Stay America Select Suites - Bentonville has a 2.8 star rating with 646 reviews.
When is Extended Stay America Select Suites - Bentonville open?
Extended Stay America Select Suites - Bentonville is open now. It will close tomorrow at 12:00 a.m.