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Extended Stay America Select Suites - Bentonville
- Hotels
- Bentonville, AR
About this business
Location details
1201 Phyllis St, Bentonville, AR, 72712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a clean property but the front desk was nice. It was only for a night and everything else was booked.
Business response:
Dear Shelli, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We appreciate your kind comments about our front desk associate. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincer... read more
Shoot your shot Really nasty rooms due to pest issues looks clean just don’t turn the heater on or turn the lights off. The roaches will invade your privacy and comfort
Business response:
Dear Guest, Thank you for leaving these valuable comments regarding your time with us. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate your bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel Management
Too many roaches to stay. I am waiting for my refund
Business response:
Dear Brian, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Not what was promised, only two towels with two queen beds, linen were dirty with body hair. Sad not even shampoo was provided and iron or anything...front desk doesn't open till 9 ....really!!!! I will not recommend anyone to stay here....
Business response:
Dear Veronica, Thank you for your feedback. We apologize for the shortcomings you experienced during your stay, including the cleanliness issues and the lack of amenities. We understand how these factors can impact your experience, and we appreciate your insights. Our team is dedicated to improving our services and ensuring all guests have a comfortable stay. Your comments regarding the front desk hours will also be taken into consideration. We hope you will give us another chance to provide a more satisfying experience.Sinc... read more
The property look like a dorm from the 1980s. The hallway smelt like somebody set a baby diaper on fire.
Business response:
Dear Stephanie, We regret to hear about your disappointing experience with us. The conditions you described do not meet our standards, and we apologize for any discomfort you experienced. We are actively working on updating our facilities and ensuring that all areas are maintained to a high standard. Your feedback is invaluable as we strive to improve. We hope you will consider giving us another chance to provide a more positive stay in the future. Thank you for your comments.Sincerely,Hotel Management
I went into that hotel and there where cockroaches all over the place in the room I had to sleep in my own car I would like a refund
Business response:
Dear Timothy, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Got to the hotel. Door was locked and no staff. Used phone to dial number no answer. Found a different number on Hotel.com. They answered and had to come to the hotel to let me in. Went into room immediately saw a roach. No soap or shampoo. Found a bug in the bed in the morning. I have a photo but couldn't upload it.
Business response:
Dear Guest, Thank you for taking the time to review your stay with us. We are disappointed to hear about the concerns you experienced upon arrival and the cleanliness oversights in your room. We will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deser... read more
Frequently asked questions about Extended Stay America Select Suites - Bentonville
How is Extended Stay America Select Suites - Bentonville rated?
Extended Stay America Select Suites - Bentonville has a 2.9 star rating with 687 reviews.
When is Extended Stay America Select Suites - Bentonville open?
Extended Stay America Select Suites - Bentonville is open now. It will close tomorrow at 12:00 a.m.