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Extended Stay America Select Suites - Bentonville
- Hotels
- Bentonville, AR
About this business
Location details
1201 Phyllis St, Bentonville, AR, 72712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property look like a dorm from the 1980s. The hallway smelt like somebody set a baby diaper on fire.
Business response:
Dear Stephanie, We regret to hear about your disappointing experience with us. The conditions you described do not meet our standards, and we apologize for any discomfort you experienced. We are actively working on updating our facilities and ensuring that all areas are maintained to a high standard. Your feedback is invaluable as we strive to improve. We hope you will consider giving us another chance to provide a more positive stay in the future. Thank you for your comments.Sincerely,Hotel Management
I went into that hotel and there where cockroaches all over the place in the room I had to sleep in my own car I would like a refund
Business response:
Dear Timothy, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Got to the hotel. Door was locked and no staff. Used phone to dial number no answer. Found a different number on Hotel.com. They answered and had to come to the hotel to let me in. Went into room immediately saw a roach. No soap or shampoo. Found a bug in the bed in the morning. I have a photo but couldn't upload it.
Business response:
Dear Guest, Thank you for taking the time to review your stay with us. We are disappointed to hear about the concerns you experienced upon arrival and the cleanliness oversights in your room. We will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deser... read more
Room had roaches
Business response:
Dear Yer Moua, We sincerely apologize for the inconvenience you experienced with the cleanliness of your room. Discovering roaches is unacceptable, and we are addressing this issue urgently with our team to ensure it does not recur. Your feedback is crucial in helping us maintain high standards of cleanliness. We regret the discomfort this caused and appreciate you bringing it to our attention. We hope you might consider staying with us again to experience the improvements we are making.Sincerely,Hotel Management
This place was absolutely filthy. We asked for an extra blanket. The one we received smelled like a cross between body odor, urine and a dog bed. Not joking at all. I honestly don’t think these rooms are thoroughly cleaned in between stays. We will not be back.
Business response:
Dear Dee Dee, Thank you for bringing this to our attention. We are truly sorry to hear about the cleanliness issues and the condition of the blanket you experienced. Maintaining high standards of cleanliness and comfort is a priority, and it is clear we fell short. Your feedback will be shared with our team to address these concerns promptly. We appreciate your comments and regret that we did not meet your expectations. We hope you might reconsider in the future and give us another chance to provide a better experience.Since... read more
Freaking horrible. We had roaches in our room and all that we were told was well we had the 2nd and 3rd floor sprayed. They didn’t offer to change our rooms. We walked to the elevator and the smell of marijuana was overwhelming. Wish I could ask for a refund!
Business response:
Dear anthony delane, Thank you for your feedback. We are deeply sorry to hear about the issues you experienced with pests and the unpleasant odor. We understand these matters greatly affected your stay, and we regret that our response did not meet your expectations. Your comments are taken seriously, and we will address them promptly to prevent future occurrences. We appreciate your input and hope to have the opportunity to offer you a more satisfactory experience in the future.Sincerely,Hotel Management
People are camping out in parking lot try checking in was nightmare nobody was there, theirs a phone to call but nobody answers it. The bed was horrible like sleeping on the ground
Business response:
Dear Jason, Thank you for sharing your experience. We apologize for the difficulties you encountered during check-in and the discomfort with the bed. We understand how these issues impacted your stay and regret that we did not meet your expectations. Your feedback is essential, and we will address these concerns to improve our services. We appreciate your input and hope to have the opportunity to provide you with a more pleasant stay in the future.Sincerely,Hotel Management
Who was nice staff was friendly. Shower does not work and smoke detector started going off at 4 AM. Couldn’t stand it after two hours. Had to check out early.
Business response:
Dear Willam, Thank you for your feedback. We are pleased you found our staff friendly, but we're sorry to hear about the issues you experienced with the shower and smoke detector. We understand how these disruptions impacted your stay. Please know we are addressing these concerns to improve our guests' experience. We hope you will give us another chance in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Bentonville
How is Extended Stay America Select Suites - Bentonville rated?
Extended Stay America Select Suites - Bentonville has a 2.9 star rating with 665 reviews.
When is Extended Stay America Select Suites - Bentonville open?
Extended Stay America Select Suites - Bentonville is open now. It will close tomorrow at 12:00 a.m.