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Extended Stay America Select Suites - Bentonville
- Hotels
- Bentonville, AR
About this business
Location details
1201 Phyllis St, Bentonville, AR, 72712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is a VERY bare bones hotel experience - think one step above camping. One bar of soap, no shampoo or conditioner, dirty shower, sink, towels, and floors. The bed is on a cot, not as displayed in the photo. Read the other one star reviews and book a nicer place if you can! I’m shocked by how much they charge for the quality.
Business response:
Dear Sycamore,Thank you for your feedback. We sincerely apologize for the issues you encountered with the cleanliness and amenities during your stay. Your experience does not reflect the standards we strive to maintain. We are addressing these concerns with our housekeeping team to ensure better cleanliness and a more comfortable environment. We appreciate your comments as they are invaluable in helping us improve. We understand your disappointment and encourage you to consider giving us another chance to provide a more sati... read more
Place has a really nasty smell. Not one kitchen utensil or pan. They dont even have coffee in the rooms. Avoid this place.
Business response:
Dear Crabtree,We sincerely apologize for the unpleasant experience you encountered during your stay. Your feedback about the smell and lack of kitchen utensils and amenities is concerning, and we regret not meeting your expectations. Please know we take your comments seriously and will promptly address these issues. We hope you might consider giving us another chance to provide a better experience in the future.Sincerely,Hotel Management
The hotel reeked of marijuana and cigarette smoke. Overall the room and bed were comfortable.
Business response:
Dear Guest, We sincerely appreciate your feedback, and we extend our apologies for the issues related to the cleanliness of our hotel. It is disappointing to learn that your experience did not meet our high standards. We take this matter very seriously and will ensure that such oversights are not repeated. Your patience during your stay is greatly appreciated. We value your patronage, and we hope to have the privilege of hosting you again in the future, providing you with a flawless and memorable experience that reflects our... read more
I hated this hotel I am not even sure where to start on this hotel. First I arrived around 9pm and there was no one available to check me in. I had to call a number and wait approximately 20 minutes for someone to show up. Secondly the room was one of the worst I have ever been in. The shower barely worked, the bed was worse than the cheapest option at ikea. The whole night reeked of someone smoking next to us or more likely every single adjacent room to our hotel room. Finally, to top it all off in the morning I closed the ... read more
Business response:
Dear Adam, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur again.Sincerely,Hotel Management
I arrived at the hotel, I waited 2 hours at the front desk, there is only one phone to call and no one answers. Furthermore, they sold my room again and did not give me my refund. I do not recommend it.
Business response:
Dear Angel, We sincerely apologize for the inconvenience you experienced during your recent stay. Waiting for two hours and encountering issues with room availability and communication is unacceptable. We understand your frustration and regret any inconvenience caused. Your feedback is concerning, and we will address this to avoid it from happening again. Unfortunately, for refunds, we recommend reaching out to the third party through which you booked your stay. Thank you for bringing this to our attention, as your feedback ... read more
Urine the room smelled like urine.
Business response:
Dear Amanda, We sincerely apologize for the unpleasant odor you encountered during your stay. Providing a clean and comfortable environment is of utmost importance to us, and we regret any inconvenience caused by this issue. Our housekeeping team will address this matter promptly to ensure it does not happen again in the future. Your feedback is invaluable, and we appreciate you bringing this to our attention. We hope you will consider giving us another opportunity to provide you with a more enjoyable experience on your next... read more
Spent one night and observed the following: No black out curtains on the lone window. Toilet flushed poorly No kitchenware in this extended stay hotel No coffee maker in room or downstairs Mattress in the sofa bed had dirt & pebbles on it The shower curtain was so long that when putting inside the tub area to shower, the excess fabric became a trip hazard so I put the curtain on outside of tub & of course the floor got all wet. No pictures or anything in the room to create a comfortable environment. The white window treatmen... read more
Business response:
Dear Roberta, Thank you for taking the time to share your feedback. We sincerely apologize for the numerous issues you encountered during your stay. Your experience does not align with the standard of comfort and convenience we strive to provide. We regret any inconvenience caused by the lack of blackout curtains, poor toilet flushing, absence of kitchenware, and poor condition of your room. Your comments have been shared with our team for immediate attention and improvement. We understand your disappointment and are committ... read more
Frequently asked questions about Extended Stay America Select Suites - Bentonville
How is Extended Stay America Select Suites - Bentonville rated?
Extended Stay America Select Suites - Bentonville has a 2.9 star rating with 665 reviews.
When is Extended Stay America Select Suites - Bentonville open?
Extended Stay America Select Suites - Bentonville is open now. It will close tomorrow at 12:00 a.m.