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Extended Stay America Select Suites - Bentonville
- Hotels
- Bentonville, AR
About this business
Location details
1201 Phyllis St, Bentonville, AR, 72712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room had roaches
Business response:
Dear Yer Moua, We sincerely apologize for the inconvenience you experienced with the cleanliness of your room. Discovering roaches is unacceptable, and we are addressing this issue urgently with our team to ensure it does not recur. Your feedback is crucial in helping us maintain high standards of cleanliness. We regret the discomfort this caused and appreciate you bringing it to our attention. We hope you might consider staying with us again to experience the improvements we are making.Sincerely,Hotel Management
This place was absolutely filthy. We asked for an extra blanket. The one we received smelled like a cross between body odor, urine and a dog bed. Not joking at all. I honestly don’t think these rooms are thoroughly cleaned in between stays. We will not be back.
Business response:
Dear Dee Dee, Thank you for bringing this to our attention. We are truly sorry to hear about the cleanliness issues and the condition of the blanket you experienced. Maintaining high standards of cleanliness and comfort is a priority, and it is clear we fell short. Your feedback will be shared with our team to address these concerns promptly. We appreciate your comments and regret that we did not meet your expectations. We hope you might reconsider in the future and give us another chance to provide a better experience.Since... read more
Freaking horrible. We had roaches in our room and all that we were told was well we had the 2nd and 3rd floor sprayed. They didn’t offer to change our rooms. We walked to the elevator and the smell of marijuana was overwhelming. Wish I could ask for a refund!
Business response:
Dear anthony delane, Thank you for your feedback. We are deeply sorry to hear about the issues you experienced with pests and the unpleasant odor. We understand these matters greatly affected your stay, and we regret that our response did not meet your expectations. Your comments are taken seriously, and we will address them promptly to prevent future occurrences. We appreciate your input and hope to have the opportunity to offer you a more satisfactory experience in the future.Sincerely,Hotel Management
People are camping out in parking lot try checking in was nightmare nobody was there, theirs a phone to call but nobody answers it. The bed was horrible like sleeping on the ground
Business response:
Dear Jason, Thank you for sharing your experience. We apologize for the difficulties you encountered during check-in and the discomfort with the bed. We understand how these issues impacted your stay and regret that we did not meet your expectations. Your feedback is essential, and we will address these concerns to improve our services. We appreciate your input and hope to have the opportunity to provide you with a more pleasant stay in the future.Sincerely,Hotel Management
Who was nice staff was friendly. Shower does not work and smoke detector started going off at 4 AM. Couldn’t stand it after two hours. Had to check out early.
Business response:
Dear Willam, Thank you for your feedback. We are pleased you found our staff friendly, but we're sorry to hear about the issues you experienced with the shower and smoke detector. We understand how these disruptions impacted your stay. Please know we are addressing these concerns to improve our guests' experience. We hope you will give us another chance in the future.Sincerely,Hotel Management
This is a VERY bare bones hotel experience - think one step above camping. One bar of soap, no shampoo or conditioner, dirty shower, sink, towels, and floors. The bed is on a cot, not as displayed in the photo. Read the other one star reviews and book a nicer place if you can! I’m shocked by how much they charge for the quality.
Business response:
Dear Sycamore,Thank you for your feedback. We sincerely apologize for the issues you encountered with the cleanliness and amenities during your stay. Your experience does not reflect the standards we strive to maintain. We are addressing these concerns with our housekeeping team to ensure better cleanliness and a more comfortable environment. We appreciate your comments as they are invaluable in helping us improve. We understand your disappointment and encourage you to consider giving us another chance to provide a more sati... read more
Place has a really nasty smell. Not one kitchen utensil or pan. They dont even have coffee in the rooms. Avoid this place.
Business response:
Dear Crabtree,We sincerely apologize for the unpleasant experience you encountered during your stay. Your feedback about the smell and lack of kitchen utensils and amenities is concerning, and we regret not meeting your expectations. Please know we take your comments seriously and will promptly address these issues. We hope you might consider giving us another chance to provide a better experience in the future.Sincerely,Hotel Management
The hotel reeked of marijuana and cigarette smoke. Overall the room and bed were comfortable.
Business response:
Dear Guest, We sincerely appreciate your feedback, and we extend our apologies for the issues related to the cleanliness of our hotel. It is disappointing to learn that your experience did not meet our high standards. We take this matter very seriously and will ensure that such oversights are not repeated. Your patience during your stay is greatly appreciated. We value your patronage, and we hope to have the privilege of hosting you again in the future, providing you with a flawless and memorable experience that reflects our... read more
Frequently asked questions about Extended Stay America Select Suites - Bentonville
How is Extended Stay America Select Suites - Bentonville rated?
Extended Stay America Select Suites - Bentonville has a 2.9 star rating with 687 reviews.
When is Extended Stay America Select Suites - Bentonville open?
Extended Stay America Select Suites - Bentonville is open now. It will close tomorrow at 12:00 a.m.