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Extended Stay America Select Suites - Bentonville
- Hotels
- Bentonville, AR
About this business
Location details
1201 Phyllis St, Bentonville, AR, 72712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
On average it is good The hotel is ok .When we try to checkin at 5:30 PM they told room is not yet cleaned we checked in at 6:45 PM due to this .But once we checkin it is good.Front desk people are nice.
Business response:
We are sorry to hear your stay with Value Place was not a fully positive one. We strive to accommodate our guest as much as we can. The issues you mentioned will be addressed and handled as needed. Thank you for your time and we apologize again for any inconvenience you might have encountered during your stay with us.
Horrible Experience Horrible experience. Hotel called while enroute to inform me that they did not have any double rooms and all they had was a single. Since I had booked a week in advance, I suggested they find one before arrival. Upon arrival, the clerk was very rude and would up charging me more than the printed receipt rate from Hotels.com. I had to get the manager the next day to refund the difference. The clerk handed me a room key and told me my room was 410, but the key had 415 on it. When I asked which it was, I got... read more
Business response:
I'm very sorry to hear that our hotel did not meet your expectations. We appreciate your comments as we work to improve our guest experience. I hope you will consider staying with us again the next time your travels bring you to our area.
Don't stay at this place! The first thing I noticed was the smell. It was awful. We left right after check in to buy air fresheners. It was awful. If I hadn't already paid for it I would have left immediately. The people that work there don't seem to know what they are doing. Clueless! Also somebody stole the trailer ball off of our truck. And the fire alarm went off 6 times while we were there. It was not a good stay.
Business response:
The Value Place team deeply apologizes for your negative experience during your stay with us. The issues you have mentioned will be addressed and handled. It is our mission to provide our guest with a positive experience, and in your case, we are deeply sorry that you were not pleased. We wish you the best.
Loud and terrible There was some kind of fight in the parking lot, police where there all night very loud. Then around 2 am and again at 4 AM fire alarm was pulled, and we had to leave our room I got very little sleep, never again
Business response:
Thank you for sharing this information with us. We apologize for the inconveniences you experienced during your stay at Value Place. We wish you the best.
Horrible Experience - Do not stay here! I definitely WOULD NOT stay in this hotel again. The hotel was supposedly 'non-smoking' but there was a very strong cigarette smell throughout the hotel. We were awakened at 2:00 A.M. by a fire alarm and strobe light going off in our room. The man at the front desk told us the hotel was fully booked for the weekend, yet after the alarm went off, nobody was out in the hall or lobby inquiring about what happened. When we went down to the 'lobby', the window was closed off with a metal bl... read more
Business response:
We apologize for the negative experience you encountered during your stay at Value Place. We have spoken to the property so the matters you addressed can be handled. We wish you the best.
Very Noisy. The hotel was very noisy, bare bones amenities. Smoke smelling in hallways. Waited 15 min for staff to show up to check in.
Business response:
Thank you for sharing your experience with us. We strive to provide a clean, safe, and comfortable environment for our guests and apologize this did not happen in your case. We wish you the best.
The glass in the microwave was very NASTY!! I had to ask twice to get it cleaned...it was finally done when I took the dish to the front counter. The second day they when they cleaned they didn't leave any towels so we had to go ask for them when we got to the room after 10PM. The office staff was friendly except when we checked in. Donald was sort of hateful. David was very helpful andcheerful when we saw him. The room had a musty smell like the room needed to be aired out.
Business response:
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.
Great price for a clean room Pretty basic room. It was clean with no frills though it did have a refrigerator,stove and microwave. You do need to bring your own tissues.
Frequently asked questions about Extended Stay America Select Suites - Bentonville
How is Extended Stay America Select Suites - Bentonville rated?
Extended Stay America Select Suites - Bentonville has a 2.9 star rating with 687 reviews.
When is Extended Stay America Select Suites - Bentonville open?
Extended Stay America Select Suites - Bentonville is open now. It will close tomorrow at 12:00 a.m.