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Extended Stay America Select Suites - Bentonville
- Hotels
- Bentonville, AR
About this business
Location details
1201 Phyllis St, Bentonville, AR, 72712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No Room I arrived later in the evening (10:00pm), and was informed that the hotel was overbooked and my room was given to another customer. This was a pre-paid reservation. While the young lady that informed of this was apologetic, I was left to find another hotel late into the evening. It's odd that when I called my booking agency to process the refund the hotel informed the agency that the hotel was not full, but authorized the refund anyway. Additionally, the hotel has NO lobby, just a hall way with a service counter and ... read more
Business response:
Thank you for your feedback and for sharing your very unpleasant experience. We apologize for the great inconvenience of arriving late for your reserved room and then being told the hotel was fully booked. That is certainly not the first impression we were aiming for…. We have shared your comments with our operations team. Thank you, too, for your tips about the Front Desk hours, hopefully other travelers will find this helpful. WoodSpring Suites is a value focused extended stay hotel and therefore many of our guests stay wi... read more
More of a hostel than a hotel
Business response:
• Thank you for taking time to review our hotel. We are sorry you did not enjoy your stay with us. Your comments have been forwarded to the staff to provide them with additional feedback on your impressions of the hotel. We wish you the best in your future travels.
Never Again! Beware My experience was horrible! Room was dirty! Noise level was horribly loud. Hotel had several live in tenants that would hang by the entrance. Did not feel safe at all! Not recommended.
Business response:
• Thank you for taking the time to share your experience with us. We’re so sorry to hear that you weren’t able to feel relaxed and encountered noise during your stay. Our goal is to provide every guest with an all-around positive experience and we are sorry this was not the case for you during this stay. We have alerted the operations team so the issues you noted can be addressed. We wish you the best in all your future travels.
Nothing worked in the 1st room, so they traded us to a different one. The heater didn’t work in the second one and the tv worked off and on, the shower curtain was moldy. It was also very loud.
Business response:
Thank you for taking time to review our hotel. We are sorry you did not enjoy your stay with us. Your comments have been forwarded to the staff to provide them with additional feedback on your impressions of the hotel. We wish you the best in your future travels.
Heating doesn’t work. No solution and no room change and no maintenance staff.
Business response:
Thank you for your recent review. We are so sorry to hear that you were disappointed by the heating in your room. Your comments have been shared with the appropriate people as we want each of our guests to have a pleasant stay with us. We promise a clean and well-maintained room to every guest and we fell short here. We hope to welcome you back soon as we are eager to provide you with a room all guests deserve.
Not able to check in My daughter and granddaughters were not allowed to check in because the hotel's booking system was down.
Business response:
I'm sorry we were unable to get your daughter checked in. I hope you will give us another chance.
Dump I wouldn't put my mother-in-law up in this dump. It was just gross.
Business response:
I am very sorry we couldn't accommodate your needs. Thank you for taking the time to leave us a review.
Reeks of cigarette smoke! It is gross and it reeks of cigarette smoke.
Property manager was very rude to front desk clerk
Frequently asked questions about Extended Stay America Select Suites - Bentonville
How is Extended Stay America Select Suites - Bentonville rated?
Extended Stay America Select Suites - Bentonville has a 2.9 star rating with 687 reviews.
When is Extended Stay America Select Suites - Bentonville open?
Extended Stay America Select Suites - Bentonville is open now. It will close tomorrow at 12:00 a.m.