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Extended Stay America Select Suites - Bentonville
- Hotels
- Bentonville, AR
About this business
Location details
1201 Phyllis St, Bentonville, AR, 72712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty Not a good experience at all. Hotel is not meant for business trips. Room was filthy. I opted to leave and go to a different hotel. I could not stay there.
Business response:
We are deeply disturbed to learn that this was your impression of our hotel. We are sorry that you did not get a more pleasant impression of us and we wish you the very best in your future travels.
Hotel of defeated Souls on a Boulevard of Broken My wife and I travel to Fayetteville for my daughter's graduation. this particular Hotel is a long-term Residence Inn type Hotel. There was a smell in the hotel that remain in our clothes right now! We have to wash our clothes to get the smell out. the chairs were hardback plastic chairs. No pool. No play area for the kids that were there, which there were many. There was no water pressure to speak of. The water dribbled out of the faucets. There was a full size refrigerator w... read more
Business response:
I'm so sorry we've disappointed you and did not earn your recommendation. Thank you for letting us know how we've come across to you. We appreciate your thoughtful feedback.
The smoke was terrible everywhere you went it was smoke. The outside looked nice but the inside was nothing special. Just disappointing all around
Business response:
I'm sorry to hear about your disappointing stay with us and that it left such a bad impression on you. We work hard to provide a really great experience for guests and just hate that this was not your experience. We wish you the very best in all your future travels.
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
No one at the front desk, despite calling in the afternoon saying I would arrive late. Unable to check in for over an hour before leaving to find another hotel. Sweet place, dirty and not safe.
Business response:
I'm so sorry we disappointed you. Thank you for letting us know.
Dirty Understatement !!! the most dirty hotel I have ever stayed in. It is dirty from the lobby all the way to the room. Smells like dirt and cig smoke.
Business response:
Thank you for this feedback. We are known for being super clean and we are embarrassed that we disappointed you with a less than sparkling clean room
Business response:
Oh no – we’re so disappointed to see a 1-star rating. We hope you’ll stay with us again for a better experience.
Business response:
Thank you for taking time to rate our hotel. We are sorry to hear that our hotel did not meet your expectations. Best wishes in your future travels.
Horrible Horrible service. Tried to charge extra stuff that wasn't on the contract. Tried to charge for cleaning and linen, when I stayed there 3 weeks. They never came or attempted to clean nor change sheets, towels, trash, or toilet paper.
Business response:
Hello. I’m so sorry that you were not aware of our unique amenities and services, esp. the Linen Exchange program and fee. Many guests prefer to do their own laundry in our on-site laundry room, so we do not include fresh sheets and towels as part of our base rate and instead offer this service for a small fee. It would be a bit shocking to not know about this until you needed the service. I'm sorry this took away from your great stay with us.
Frequently asked questions about Extended Stay America Select Suites - Bentonville
How is Extended Stay America Select Suites - Bentonville rated?
Extended Stay America Select Suites - Bentonville has a 2.9 star rating with 676 reviews.
When is Extended Stay America Select Suites - Bentonville open?
Extended Stay America Select Suites - Bentonville is open now. It will close tomorrow at 12:00 a.m.