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Extended Stay America Select Suites - Bentonville
- Hotels
- Bentonville, AR
About this business
Location details
1201 Phyllis St, Bentonville, AR, 72712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenient location and excellent pricing. However that's about it for positives.
Business response:
Oh no! I'm so sorry to hear that you did not enjoy an altogether wonderful stay with us. Thank you for the feedback.
Bad Experience at Woodspring Suites Hotel is located in a very good and convenient to everything, but horrible service, dirty, roaches all over the room! I didn’t get any fresh towels or beds sheets through out my stay which was 3 days, otherwise they never clean my room and on second day when I went to receptionist and asked for explanation he said all his housekeeping staff called sick so he has nobody to clean. On first day I noticed phone is not working so I went and told them they Dodgson anything. On second day I notic... read more
Business response:
I'm so sorry to hear that we did not make a positive impression on you during this stay nor earn you recommendation. We wish you the very best in your future travels.
no recommended. Place had no cleaning service, towels, roaches. We tried to bring this to management but they told us to come the following day to talk to the manager
Business response:
Thank you for this feedback. I'm so sorry you did not get a more immediate response to your questions and that we did not earn your recommendation as a result. We hope you have a better experience from here on.
I need a free week or a refund I posted a review on July 10th and waited to see how soon the would respond they didn't actually come back in to check our stuff until Friday the 12th after we went back and asked again but we did get the fridge changed out and a new microwave, finally the maintenance man "fixed" the stove but it still doesn't work properly, I want something more than an apology because we are beyond apologies for how we are treated at this property, but for future referrence I feel the maintenance man did his ... read more
Business response:
Greetings Derek, We wanted to ensure that your concerns had been addressed so we did some digging and found that everything was responded to and fixed in a timely manner. We've checked in with you in person at the desk to be sure everything is satisfactory with your room and you indicated that you did not need anything. It looks like you still have some concerns. The best way for us to help is if you let us know at the Front Desk. We want your stay to be a great one. Thanks very much.
Nothing......This place was certainly not what it was portrayed to be online.
Business response:
I'm disappointed that we did not impress you more positively. Thank you for sharing your feedback and for staying with us.
Dirty Not a good experience at all. Hotel is not meant for business trips. Room was filthy. I opted to leave and go to a different hotel. I could not stay there.
Business response:
We are deeply disturbed to learn that this was your impression of our hotel. We are sorry that you did not get a more pleasant impression of us and we wish you the very best in your future travels.
Hotel of defeated Souls on a Boulevard of Broken My wife and I travel to Fayetteville for my daughter's graduation. this particular Hotel is a long-term Residence Inn type Hotel. There was a smell in the hotel that remain in our clothes right now! We have to wash our clothes to get the smell out. the chairs were hardback plastic chairs. No pool. No play area for the kids that were there, which there were many. There was no water pressure to speak of. The water dribbled out of the faucets. There was a full size refrigerator w... read more
Business response:
I'm so sorry we've disappointed you and did not earn your recommendation. Thank you for letting us know how we've come across to you. We appreciate your thoughtful feedback.
The smoke was terrible everywhere you went it was smoke. The outside looked nice but the inside was nothing special. Just disappointing all around
Business response:
I'm sorry to hear about your disappointing stay with us and that it left such a bad impression on you. We work hard to provide a really great experience for guests and just hate that this was not your experience. We wish you the very best in all your future travels.
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
Frequently asked questions about Extended Stay America Select Suites - Bentonville
How is Extended Stay America Select Suites - Bentonville rated?
Extended Stay America Select Suites - Bentonville has a 2.9 star rating with 687 reviews.
When is Extended Stay America Select Suites - Bentonville open?
Extended Stay America Select Suites - Bentonville is open now. It will close tomorrow at 12:00 a.m.