This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Bentonville
- Hotels
- Bentonville, AR
About this business
Location details
1201 Phyllis St, Bentonville, AR, 72712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Heating doesn’t work. No solution and no room change and no maintenance staff.
Business response:
Thank you for your recent review. We are so sorry to hear that you were disappointed by the heating in your room. Your comments have been shared with the appropriate people as we want each of our guests to have a pleasant stay with us. We promise a clean and well-maintained room to every guest and we fell short here. We hope to welcome you back soon as we are eager to provide you with a room all guests deserve.
Not able to check in My daughter and granddaughters were not allowed to check in because the hotel's booking system was down.
Business response:
I'm sorry we were unable to get your daughter checked in. I hope you will give us another chance.
Dump I wouldn't put my mother-in-law up in this dump. It was just gross.
Business response:
I am very sorry we couldn't accommodate your needs. Thank you for taking the time to leave us a review.
Reeks of cigarette smoke! It is gross and it reeks of cigarette smoke.
Property manager was very rude to front desk clerk
You get what you pay for. Well you get what you pay for. The walls are paper thin, but the bed was good. Had a bit of a miss understanding that I had to get corporate involved. What it came down to was I booked to the 15th of the month and I called the hotel to extend my stay three more days. I also asked again when I arrived and the manager said that once I was in there would be no problem. Well Tuesday night a letter was pushed under my door and it said they were not able to extend my stay and I needed to be out by 11am. S... read more
Business response:
We are sorry to hear your stay with Value Place was not a fully positive one. We strive to accommodate our guest as much as we can. The issues you mentioned will be addressed and handled as needed. Thank you for your time and we apologize again for any inconvenience you might have encountered during your stay with us.
Disgusting This was a nightmare from the point of pulling into the parking lot. There was one parking place left and only because there was a small bike that left room for a car to share the spot. There were people at the desk complaining about remotes, keys not working etc. Got checked in and walked into our room that reeked of heavy cigarette smoke and we requested a non smoking room. The kitchenette was not clean, a sticky substance running down the cabinet doors. Microwave was filthy as was the restroom. There was feces ... read more
Business response:
I'm very sorry that our hotel did not meet your expectations. We strive to impress our guests, but it is clear that we came up short. Please allow us another chance to impress you on your next trip to the area.
for price it was a inexpensive place to stay but bed was only so so, sheets rough, toliet didn't flush. Kitchen was nice to have.
You get what you pay for I disliked this hotel very much. The heater stunk up the room I guess they haven't changed nor ever cleaned the air filter in it. I seen two roaches in my room. The towels had stains on it,so I had to use my own linen and towels. I never really felt comfortable staying here and
Business response:
Thank you for taking the time to send us your comments about your stay with us. We are sorry it didn’t live up to your expectations. We will be contacting the hotel to address the issues you mentioned. We wish you the best in your future travels and hope you will give us another try.
Frequently asked questions about Extended Stay America Select Suites - Bentonville
How is Extended Stay America Select Suites - Bentonville rated?
Extended Stay America Select Suites - Bentonville has a 2.9 star rating with 694 reviews.
When is Extended Stay America Select Suites - Bentonville open?
Extended Stay America Select Suites - Bentonville is open now. It will close tomorrow at 12:00 a.m.