This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Bentonville
- Hotels
- Bentonville, AR
About this business
Location details
1201 Phyllis St, Bentonville, AR, 72712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Oh man, I don't know where to start. Overall, It is not clean at all. Stain (blood, fluid) all over the sheets. In the first minutes of me entering the room I killed two bugs on the bed. I had the room for 3 nights I checked out after the first night (I arrived 2am, if I was there sooner I would not spend that one night there.) Free Wi-Fi, they forgot to mention that it is only for one device and it is super slow.
Business response:
Thank you for your review. We value your feedback and are so sorry to hear that your experience was a negative one during this stay. We strive to provide guests with a clean, affordable environment they can enjoy, feel comfortable in, and want to return to. We are so sorry this stay disappointed you. Best wishes in your future travels.
stay away We got there kind of late. The lady working the front desk took about 10 minutes to get down to just check us in. Once I got in the elevator it was dirty with cigarette butts. Keep reading it gets better! I open my room and the bed was a mess and dirty towels on the bathroom floor. So my wife and I did what any smart person would do is leave. I am currently working to get a refund for what I paid. I would recommend Expedia not support this hotel.
Business response:
Thank you for your feedback and for sharing your less than pleasant experience. We apologize for the condition of your room. That is certainly not the impression we were aiming for. We have passed your comments on to the operations team to address these issues. We wish you well in all your future travels.
Cleanliness at the lowest level even got with maintenance twice before checked in to do so. Even doing twice found dead cockroaches and bugs in bathroom behind the door. Carpets are so nasty should let me know that this room has pets. Too much noise can’t sleep whole night( Loud Tv ). Luckily didn’t booked more than a week . Really want to get out after first night stay.
Business response:
We are so sorry for the negative experiences you had during your stay with us. We work hard to deliver clean, well-maintained rooms, and a great guest experience and we’re sorry we let you down during this visit. Your comments have been forwarded to the staff and operations team to provide them with additional feedback on your impressions of the hotel and so they can address the issues you mentioned. We wish you the best in your future travels.
Didn’t feel safe There were people banging on doors and lurking around in halls and parking lot. It didn’t feel safe and the staff didn’t seem to care.
Business response:
Thank you for taking the time to share your experience with us. We’re so sorry to hear that you weren’t able to feel relaxed due to some unusual activity by other guests. Our goal is to provide every guest with an all-around positive experience and we are sorry this was not the case for you during this stay.
No Room I arrived later in the evening (10:00pm), and was informed that the hotel was overbooked and my room was given to another customer. This was a pre-paid reservation. While the young lady that informed of this was apologetic, I was left to find another hotel late into the evening. It's odd that when I called my booking agency to process the refund the hotel informed the agency that the hotel was not full, but authorized the refund anyway. Additionally, the hotel has NO lobby, just a hall way with a service counter and ... read more
Business response:
Thank you for your feedback and for sharing your very unpleasant experience. We apologize for the great inconvenience of arriving late for your reserved room and then being told the hotel was fully booked. That is certainly not the first impression we were aiming for…. We have shared your comments with our operations team. Thank you, too, for your tips about the Front Desk hours, hopefully other travelers will find this helpful. WoodSpring Suites is a value focused extended stay hotel and therefore many of our guests stay wi... read more
More of a hostel than a hotel
Business response:
• Thank you for taking time to review our hotel. We are sorry you did not enjoy your stay with us. Your comments have been forwarded to the staff to provide them with additional feedback on your impressions of the hotel. We wish you the best in your future travels.
Never Again! Beware My experience was horrible! Room was dirty! Noise level was horribly loud. Hotel had several live in tenants that would hang by the entrance. Did not feel safe at all! Not recommended.
Business response:
• Thank you for taking the time to share your experience with us. We’re so sorry to hear that you weren’t able to feel relaxed and encountered noise during your stay. Our goal is to provide every guest with an all-around positive experience and we are sorry this was not the case for you during this stay. We have alerted the operations team so the issues you noted can be addressed. We wish you the best in all your future travels.
Nothing worked in the 1st room, so they traded us to a different one. The heater didn’t work in the second one and the tv worked off and on, the shower curtain was moldy. It was also very loud.
Business response:
Thank you for taking time to review our hotel. We are sorry you did not enjoy your stay with us. Your comments have been forwarded to the staff to provide them with additional feedback on your impressions of the hotel. We wish you the best in your future travels.
Heating doesn’t work. No solution and no room change and no maintenance staff.
Business response:
Thank you for your recent review. We are so sorry to hear that you were disappointed by the heating in your room. Your comments have been shared with the appropriate people as we want each of our guests to have a pleasant stay with us. We promise a clean and well-maintained room to every guest and we fell short here. We hope to welcome you back soon as we are eager to provide you with a room all guests deserve.
Frequently asked questions about Extended Stay America Select Suites - Bentonville
How is Extended Stay America Select Suites - Bentonville rated?
Extended Stay America Select Suites - Bentonville has a 2.9 star rating with 676 reviews.
When is Extended Stay America Select Suites - Bentonville open?
Extended Stay America Select Suites - Bentonville is open now. It will close tomorrow at 12:00 a.m.