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Extended Stay America Select Suites - Bentonville
- Hotels
- Bentonville, AR
About this business
Location details
1201 Phyllis St, Bentonville, AR, 72712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are sorry you did not enjoy your stay with us. Thank you for your feedback.
Won't stay in this hotel again. Bed was awful and might have gotten bed bugs.
Business response:
We take suspected pest sightings very seriously. Thank you for letting us know. We follow a rigorous cleaning procedure after every check-out including sanitizing the bedspreads and shower curtains so guests can rest assured that we maintain a super clean and bug-free environment. We wish you all the best in your future travels.
Business response:
We are so sorry to hear that you did not enjoy your stay with us. Best wishes in your future travels.
Worse motel I have ever experienced The handle in the bathroom stool look like it had poop on it the floor was sticky hadn’t been moped in a long time the odor made me sick at my stomach bed was so uncomfortable entrance when I walked in was filthy glass doors hadn’t been cleaned in a long time room and hotel stinks room made me feel so uncomfortable couldn’t sleep cause I didn’t feel safe at all was so tired got up and left was worse motel I have ever experienced in a long time worse 90 dollars I have ever spent
Business response:
Thank you for your review. We are so sorry to hear that you were disappointed by the cleanliness of your room. We promise a clean room to every guest and it sounds like we fell short here. Your comments have been shared with our operations team to ensure future stays are pleasant ones.
Disappointed The Sheets had hair all over them, the floor was filthy, shower head leaked really bad, really disappointed. :(
Business response:
Thank you for taking time to review our hotel. We are so sorry to hear that your experiences left you with such a bad impression of our hotel. We take your feedback very seriously and will address everything you've brought to our attention. Best wishes in your future travels.
Oh man, I don't know where to start. Overall, It is not clean at all. Stain (blood, fluid) all over the sheets. In the first minutes of me entering the room I killed two bugs on the bed. I had the room for 3 nights I checked out after the first night (I arrived 2am, if I was there sooner I would not spend that one night there.) Free Wi-Fi, they forgot to mention that it is only for one device and it is super slow.
Business response:
Thank you for your review. We value your feedback and are so sorry to hear that your experience was a negative one during this stay. We strive to provide guests with a clean, affordable environment they can enjoy, feel comfortable in, and want to return to. We are so sorry this stay disappointed you. Best wishes in your future travels.
stay away We got there kind of late. The lady working the front desk took about 10 minutes to get down to just check us in. Once I got in the elevator it was dirty with cigarette butts. Keep reading it gets better! I open my room and the bed was a mess and dirty towels on the bathroom floor. So my wife and I did what any smart person would do is leave. I am currently working to get a refund for what I paid. I would recommend Expedia not support this hotel.
Business response:
Thank you for your feedback and for sharing your less than pleasant experience. We apologize for the condition of your room. That is certainly not the impression we were aiming for. We have passed your comments on to the operations team to address these issues. We wish you well in all your future travels.
Cleanliness at the lowest level even got with maintenance twice before checked in to do so. Even doing twice found dead cockroaches and bugs in bathroom behind the door. Carpets are so nasty should let me know that this room has pets. Too much noise can’t sleep whole night( Loud Tv ). Luckily didn’t booked more than a week . Really want to get out after first night stay.
Business response:
We are so sorry for the negative experiences you had during your stay with us. We work hard to deliver clean, well-maintained rooms, and a great guest experience and we’re sorry we let you down during this visit. Your comments have been forwarded to the staff and operations team to provide them with additional feedback on your impressions of the hotel and so they can address the issues you mentioned. We wish you the best in your future travels.
Didn’t feel safe There were people banging on doors and lurking around in halls and parking lot. It didn’t feel safe and the staff didn’t seem to care.
Business response:
Thank you for taking the time to share your experience with us. We’re so sorry to hear that you weren’t able to feel relaxed due to some unusual activity by other guests. Our goal is to provide every guest with an all-around positive experience and we are sorry this was not the case for you during this stay.
Frequently asked questions about Extended Stay America Select Suites - Bentonville
How is Extended Stay America Select Suites - Bentonville rated?
Extended Stay America Select Suites - Bentonville has a 2.9 star rating with 687 reviews.
When is Extended Stay America Select Suites - Bentonville open?
Extended Stay America Select Suites - Bentonville is open now. It will close tomorrow at 12:00 a.m.