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Extended Stay America Select Suites - Bentonville
- Hotels
- Bentonville, AR
About this business
Location details
1201 Phyllis St, Bentonville, AR, 72712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No one at the front desk, despite calling in the afternoon saying I would arrive late. Unable to check in for over an hour before leaving to find another hotel. Sweet place, dirty and not safe.
Business response:
I'm so sorry we disappointed you. Thank you for letting us know.
Dirty Understatement !!! the most dirty hotel I have ever stayed in. It is dirty from the lobby all the way to the room. Smells like dirt and cig smoke.
Business response:
Thank you for this feedback. We are known for being super clean and we are embarrassed that we disappointed you with a less than sparkling clean room
Business response:
Oh no – we’re so disappointed to see a 1-star rating. We hope you’ll stay with us again for a better experience.
Business response:
Thank you for taking time to rate our hotel. We are sorry to hear that our hotel did not meet your expectations. Best wishes in your future travels.
Horrible Horrible service. Tried to charge extra stuff that wasn't on the contract. Tried to charge for cleaning and linen, when I stayed there 3 weeks. They never came or attempted to clean nor change sheets, towels, trash, or toilet paper.
Business response:
Hello. I’m so sorry that you were not aware of our unique amenities and services, esp. the Linen Exchange program and fee. Many guests prefer to do their own laundry in our on-site laundry room, so we do not include fresh sheets and towels as part of our base rate and instead offer this service for a small fee. It would be a bit shocking to not know about this until you needed the service. I'm sorry this took away from your great stay with us.
Felt unsafe to stay at I had to wait 25 minutes at the lobby just to check in since the lobby isn't open 24 hours and person in charge did not pick up the phone to come down and check me in. Once checked in, first room I went in was not cleaned properly at all and I found dog poop in the room, urine on the toilet seat, dust on tables, and hairs on pillow so I had to request a different room. After waiting another 5 minutes to have a person come down, they switched my room. Second room was still not clean but did not have any... read more
Business response:
These are terrible experiences and I'm so sorry you did not enjoy the wonderful stay we intended for you. We will certainly use your feedback to help us improve and we wish you only the best in your future travels. Thank you for letting us know.
This hotel is subpar - no lights for reading in bed, no coffee machine anywhere, no utensils or dishes in kitchenettes, towel supply inadequate, untidy and dark. The price was around $160.00. Ridiculous.
Business response:
Thank you for sharing your experience, Gary. What you've described is certainly not the pleasant, comfortable experience we aim for when serving guests. We are terribly sorry that this stay was disappointing to you.
TV didn't work properly, Wifi was spotty. Bed was uncomfortable, and the room kinda smelled. Pretty shabby overall.
Business response:
Oh no! We are sorry to see that you did not get a good impression of our hotel during this stay. We apologize for the inconveniences and wish you well in your future travels.
Not good Filthy hotel. Rooms are like a prison cell! Stay away
Business response:
I'm sorry to hear that this was your impression of our hotel. Thank you for your feedback. Best wishes in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Bentonville
How is Extended Stay America Select Suites - Bentonville rated?
Extended Stay America Select Suites - Bentonville has a 2.9 star rating with 687 reviews.
When is Extended Stay America Select Suites - Bentonville open?
Extended Stay America Select Suites - Bentonville is open now. It will close tomorrow at 12:00 a.m.