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Extended Stay America Select Suites - Bentonville
- Hotels
- Bentonville, AR
About this business
Location details
1201 Phyllis St, Bentonville, AR, 72712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Felt unsafe to stay at I had to wait 25 minutes at the lobby just to check in since the lobby isn't open 24 hours and person in charge did not pick up the phone to come down and check me in. Once checked in, first room I went in was not cleaned properly at all and I found dog poop in the room, urine on the toilet seat, dust on tables, and hairs on pillow so I had to request a different room. After waiting another 5 minutes to have a person come down, they switched my room. Second room was still not clean but did not have any... read more
Business response:
These are terrible experiences and I'm so sorry you did not enjoy the wonderful stay we intended for you. We will certainly use your feedback to help us improve and we wish you only the best in your future travels. Thank you for letting us know.
This hotel is subpar - no lights for reading in bed, no coffee machine anywhere, no utensils or dishes in kitchenettes, towel supply inadequate, untidy and dark. The price was around $160.00. Ridiculous.
Business response:
Thank you for sharing your experience, Gary. What you've described is certainly not the pleasant, comfortable experience we aim for when serving guests. We are terribly sorry that this stay was disappointing to you.
TV didn't work properly, Wifi was spotty. Bed was uncomfortable, and the room kinda smelled. Pretty shabby overall.
Business response:
Oh no! We are sorry to see that you did not get a good impression of our hotel during this stay. We apologize for the inconveniences and wish you well in your future travels.
Not good Filthy hotel. Rooms are like a prison cell! Stay away
Business response:
I'm sorry to hear that this was your impression of our hotel. Thank you for your feedback. Best wishes in your future travels.
Business response:
We are sorry you did not enjoy your stay with us. Thank you for your feedback.
Won't stay in this hotel again. Bed was awful and might have gotten bed bugs.
Business response:
We take suspected pest sightings very seriously. Thank you for letting us know. We follow a rigorous cleaning procedure after every check-out including sanitizing the bedspreads and shower curtains so guests can rest assured that we maintain a super clean and bug-free environment. We wish you all the best in your future travels.
Business response:
We are so sorry to hear that you did not enjoy your stay with us. Best wishes in your future travels.
Worse motel I have ever experienced The handle in the bathroom stool look like it had poop on it the floor was sticky hadn’t been moped in a long time the odor made me sick at my stomach bed was so uncomfortable entrance when I walked in was filthy glass doors hadn’t been cleaned in a long time room and hotel stinks room made me feel so uncomfortable couldn’t sleep cause I didn’t feel safe at all was so tired got up and left was worse motel I have ever experienced in a long time worse 90 dollars I have ever spent
Business response:
Thank you for your review. We are so sorry to hear that you were disappointed by the cleanliness of your room. We promise a clean room to every guest and it sounds like we fell short here. Your comments have been shared with our operations team to ensure future stays are pleasant ones.
Disappointed The Sheets had hair all over them, the floor was filthy, shower head leaked really bad, really disappointed. :(
Business response:
Thank you for taking time to review our hotel. We are so sorry to hear that your experiences left you with such a bad impression of our hotel. We take your feedback very seriously and will address everything you've brought to our attention. Best wishes in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Bentonville
How is Extended Stay America Select Suites - Bentonville rated?
Extended Stay America Select Suites - Bentonville has a 2.9 star rating with 676 reviews.
When is Extended Stay America Select Suites - Bentonville open?
Extended Stay America Select Suites - Bentonville is open now. It will close tomorrow at 12:00 a.m.