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Extended Stay America Select Suites - Birmingham - Bessemer
- Hotels
- Bessemer, AL
About this business
Location details
5535 Academy Way, Bessemer, AL, 35022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel bom, perto de tudo, vários restaurantes. Cidade boa, tudo perto, acesso aos lugares bom, estava na cidade a trabalho não consegui conhecer muito. Tem um ótimo outlets só acesso de carro +/-30 km .
Business response:
Thank you for rating our hotel.
so so Not an easy location to find. Gps takes you to a residential area according to address publushed. Bed broken due to springs in matress being sunk in on one side. Attendant not available when arrived. Called on lobby phone for assistance and waited some time.
Business response:
The WoodSpring Suites team deeply apologizes for your negative experience during your stay with us. The issues you have mentioned will be addressed and handled. It is our mission to provide our guest with a positive experience, and in your case, we are deeply sorry that you were not pleased. We wish you the best.
Business response:
Thank you for rating our hotel.
Great hotel yet rooms way too hot The Air conditioner did not work in my room. And with the humidity and temperature's here the A/C is very important. I had advised the front desk about it and they said they would fix it. I spent a week here and had no control of my room temperature
Business response:
Thank you for taking the time to comment on your recent stay at WoodSpring Suites. Guest feedback, whether negative or positive, is always welcomed and used as a training tool for my staff, to help us better deliver excellent customer service. We hope you enjoyed the rest of your stay.
Business response:
Thank you for taking the time to rate our hotel.
Business response:
Thank you for rating our hotel.
Hotel was very difficult to find. GPS could only get us close. Had to use satellite view to find it.
Business response:
I'm sorry that you had trouble finding us. It looks like the rest of your stay went well. I'm happy to see that. I hope you'll come back and visit us soon.
The lady who checked me in was not friendly at all...She didn't welcome me or hold any conversation with me to make me feel welcome. It was ok for a one night stay and nothing more.
Business response:
We appreciate you taking the time to provide us with your customer insight. We are glad you found most of your stay to be a positive experience. We apologize for the inconveniences you did have during your stay with us. The matters at hand will be addressed. Thank you for choosing WoodSpring Suites, and hope you will give us another try.
Average stay, but beware the awful beds. The bed was horrible!! The shower water wasn't nearly hot enough for the two showers that I took. One at 800 at night & the other at 700am. Both times the water had to be turned all the way to the hottest setting for water that was almost hot. I like a hot shower, especially when I'm paying hotel rates and these were not hot showers.
Business response:
Thank you for providing us with this useful feedback. We have shared your comments with the appropriate departments so that we can continue striving to create exceptional stays for future guests. Thank you again for staying with us and we look forward to welcoming you back.
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Bessemer
How is Extended Stay America Select Suites - Birmingham - Bessemer rated?
Extended Stay America Select Suites - Birmingham - Bessemer has a 3.2 star rating with 895 reviews.
When is Extended Stay America Select Suites - Birmingham - Bessemer open?
Extended Stay America Select Suites - Birmingham - Bessemer is open now. It will close tomorrow at 12:00 a.m.