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Extended Stay America Select Suites - Birmingham - Bessemer
- Hotels
- Bessemer, AL
About this business
Location details
5535 Academy Way, Bessemer, AL, 35022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was checked in by a lovely young lady at 7pm for an overnight stay while visiting from NYC. My sons and I were in room 118. The room was very clean, beds comfy. Overall a good nights sleep. It was pouring raining the next morning as we waited for our ride to pick us up. Check out is at 11 am, at 10:45am an older, light skinned black lady knocked on the door asking if we were checking out. I said “yes we are” She said, “ok because she needs to get in and clean the room.” I said “ok” I then asked if they have late check-out,... read more
Business response:
Thank you so much for taking the time to review your stay at our hotel, Toni. We are so sorry for the impression that you were left with of our staff. This is not the high level of customer service that we are known for and apologize that this was your encounter. Be assured that this serves as an opportunity to revisit our standards and training to provide the great guest experience that we always strive to deliver. We hope that all your future travels are wonderful ones.
This is more of an apartment setting than a motel. Kitchenette but no pots or dishes. No coffee pot or free breakfast. No ice machines like a motel. The bed is comfortable and the room has the necessities. Bring your own toiletries because none are here.
Business response:
Thank you for taking the time to review your stay at our hotel, Rachel. We're pleased that you found the in-room kitchen helpful but sorry to hear that our rooms did not provide you with the amenities you expected. We want guests to be able to choose only the amenities they want to use, and we have found that many of our guests prefer to bring their own items, purchase at a local store, or find having kitchenware unnecessary. We also offer guests the option to buy a cookware or dining set at the Front Desk should that be of ... read more
Business response:
We are glad our accommodations met your needs during this stay. Thank you for the good rating.
Business response:
We are so happy to see that we left such a great impression on you! We truly appreciate you for choosing WoodSpring Suites for your traveling needs!
The kitchen had no pots and pans or silverware 🍴 for it to have a full kitchen
Business response:
Oh no! I'm so sorry you were not aware of our additional service packages, Val. We include the basics in the rate and then allow guests to customize so they pay only for what they want to use (like cookware, a coffeemaker, etc.). I hope you were able to enjoy a simple but pleasant stay with us.
Business response:
Thank you for the 4-star rating. We are glad you had a comfortable stay.
I would like them to have a pool and also for long term stays have rooms that has more living space.. it would be a 5 star hotel being in the area where it is. Thank you I would recommend staying here again
Business response:
Thank you for sharing what you loved and what you wished for. We are so glad you had an enjoyable stay and appreciate the suggestions. We truly appreciate this feedback. #WoodSpringSmiles
Bed was extremely hard. Would have liked more pillows
Business response:
Thank you for your feedback. We are so sorry to hear that our beds and pillows did not meet your expectations and were uncomfortable for you. We hope your overall experience was a positive one and we enjoyed having you here.
Business response:
Thank you for the tremendous rating!
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Bessemer
How is Extended Stay America Select Suites - Birmingham - Bessemer rated?
Extended Stay America Select Suites - Birmingham - Bessemer has a 3.2 star rating with 919 reviews.
When is Extended Stay America Select Suites - Birmingham - Bessemer open?
Extended Stay America Select Suites - Birmingham - Bessemer is open now. It will close tomorrow at 12:00 a.m.