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Extended Stay America Select Suites - Birmingham - Bessemer
- Hotels
- Bessemer, AL
About this business
Welcome to Extended Stay America Select - Birmingham - Bessemer! We are the perfect location for business travelers, students, tourists and those relocating to the Birmingham, AL area who need to find a home away from home for several nights, a week, a month or even longer. Our hotel is conveniently located off I-20. From our location, you can easily visit local attractions such as the Birmingham Zoo, the McWane Science Center and the Birmingham Museum of Art. When you stay at an Extended Stay America hotel, you’ll enj... read more
Location details
5535 Academy Way, Bessemer, AL, 35022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great front desk staff. I goofed up my checkin date because I was in a hurry while traveling but the front desk went out of their way to fix my mistake. Even though it was after hours she had a positive, professional attitude & saved the evening. The room was simple but very clean. I definitely recommend this place for travelers passing through.
Business response:
Wow! We are beyond ecstatic to see that our staff did such an amazing job providing you with an exceptional stay, Gilbert! Our staff will be thrilled to learn of your high praises as they work so hard to deliver an all-around comfortable and pleasant guest experience!
Could have been better! I was not impressed with their choice of mattress. It was not a very comfortable one. Also, the room is set up so you can cook in it, but nothing tells you to bring your on pans and they don't even give you a coffee pot to use. Also, the rooms walls are very very thin. I could hear walking above me for most of the night until I put ear plugs in. May not stay here again.
Business response:
Thank you for taking the time to review our hotel, Sarah. It is so disappointing to see that we did not exceed your expectations because of the discomfort of the bed and not being aware of our amenities. Our goal is to deliver a stay that is clean and comfortable, and we are so sorry that we did not execute on the comfort aspect. Also, since we are more of an extended stay, we allow our guests to customize their experience and only pay for items that they need or want to use, like cookware, additional cleaning or linen excha... read more
Business response:
What a wonderful rating, Manuel! We are more than ecstatic to see that you enjoyed your stay with us and that our accommodations were able to meet your needs! Thank you so much for choosing WoodSpring Suites!
Business response:
We are so happy that you loved our accommodations and that you enjoyed such a pleasant stay, Robert! We look forward to welcoming you back the next time your travels bring you to the area!
It was quiet and peaceful. Will return soon. The staff was very helpful. They put me on the bottom floor to accommodate my mother.
Business response:
Wow! We are beyond ecstatic to see that our staff did such an amazing job providing you with an exceptional stay! Our staff will be thrilled to learn of your high praises as they work so hard to deliver an all-around comfortable and pleasant guest experience!
Everything was okay but the price was a little too steep
Business response:
Thank you for your feedback. We are sorry to see that the price may not have fit your needs, but do hope that your overall time with us was pleasant. Thank you so much for allowing WoodSpring Suites to host you, Val.
Quiet comfortable. Only problems was the locks took a few times to actually unlock the doors and handle on the toilet was not working
Business response:
We are happy to see that your overall stay was pleasant, but we are so sorry to see that you did not experience the high level of customer service and hospitality that you deserved, Daniel. Our staff is known for addressing matters like this promptly and efficiently and we are so sorry that this did not happen for you. I can assure you that this is not acceptable by our standards and we will address this with the property directly. Thank you for bringing these issues to our attention and we wish you all the best in your futu... read more
I was checked in by a lovely young lady at 7pm for an overnight stay while visiting from NYC. My sons and I were in room 118. The room was very clean, beds comfy. Overall a good nights sleep. It was pouring raining the next morning as we waited for our ride to pick us up. Check out is at 11 am, at 10:45am an older, light skinned black lady knocked on the door asking if we were checking out. I said “yes we are” She said, “ok because she needs to get in and clean the room.” I said “ok” I then asked if they have late check-out,... read more
Business response:
Thank you so much for taking the time to review your stay at our hotel, Toni. We are so sorry for the impression that you were left with of our staff. This is not the high level of customer service that we are known for and apologize that this was your encounter. Be assured that this serves as an opportunity to revisit our standards and training to provide the great guest experience that we always strive to deliver. We hope that all your future travels are wonderful ones.
This is more of an apartment setting than a motel. Kitchenette but no pots or dishes. No coffee pot or free breakfast. No ice machines like a motel. The bed is comfortable and the room has the necessities. Bring your own toiletries because none are here.
Business response:
Thank you for taking the time to review your stay at our hotel, Rachel. We're pleased that you found the in-room kitchen helpful but sorry to hear that our rooms did not provide you with the amenities you expected. We want guests to be able to choose only the amenities they want to use, and we have found that many of our guests prefer to bring their own items, purchase at a local store, or find having kitchenware unnecessary. We also offer guests the option to buy a cookware or dining set at the Front Desk should that be of ... read more
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Bessemer
How is Extended Stay America Select Suites - Birmingham - Bessemer rated?
Extended Stay America Select Suites - Birmingham - Bessemer has a 4.3 star rating with 477 reviews.
When is Extended Stay America Select Suites - Birmingham - Bessemer open?
Extended Stay America Select Suites - Birmingham - Bessemer is open now. It will close tomorrow at 12:00 a.m.