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Extended Stay America Select Suites - Birmingham - Bessemer
- Hotels
- Bessemer, AL
About this business
Welcome to Extended Stay America Select - Birmingham - Bessemer! We are the perfect location for business travelers, students, tourists and those relocating to the Birmingham, AL area who need to find a home away from home for several nights, a week, a month or even longer. Our hotel is conveniently located off I-20. From our location, you can easily visit local attractions such as the Birmingham Zoo, the McWane Science Center and the Birmingham Museum of Art. When you stay at an Extended Stay America hotel, you’ll enj... read more
Location details
5535 Academy Way, Bessemer, AL, 35022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel needs improvement but good staff The hotel staff is overworked and underappreciated. Check in was 30 minutes because the poor lady was trying to assist current guests, check in new guests, do laundry and answer the phone. The best part of the place is the staff, hands down. They were friendly and working hard. The room was clean, but absolutely no frills whatsoever. The bed was clean but hard. The walls are paper thin and we got maybe 3 hours sleep all night due to guests above us blaring the TV and speed walking acros... read more
Business response:
Thank you so much for your detailed review, Missy. We are so sorry to hear that you encountered these issues with the noise levels and that you did not enjoy our extended stay setup. We appreciate hearing how we came across so that we can continue to improve for all our future guests. We wish you all the best in your future travels.
The entire time i stayed there which was a week no one came to clean the room at all i had to go to the front desk and ask for towels. There is constant noise from the construction in the mornings to the others staying in the hotel at night. Some one came to my room and got in my face for being loud when it was the room next to us. It’s an affordable stay but you get what you pay for
Business response:
Thank you for the feedback. I'm sorry the housekeeping schedule and linen exchange programs were not quite to your liking. It is possible to request additional services not already included in your rate if that appeals to you. One of our goals is to allow guests to choose and pay for only those services they want so we keep our rates affordable. We are so sorry for any inconvenience that this caused and hope that your future travels are wonderful ones.
Business response:
We're so glad you enjoyed your stay with us, Bashra! Thank you for the terrific rating and we hope to see you again soon!
Good
Business response:
Wow! What an outstanding rating! We can't tell you how happy it makes us to see that you enjoyed such a wonderful stay, Steven! Thank you so much for choosing WoodSpring Suites!
Book only if you need a bed & bathroom. As an extended stay, I was disappointed at the lack of amenities available in the room. The original plan was to stay 7 nights; but, after discovering that everything needed for food prep and even coffee had to be purchased, I moved to a different hotel that also had a refrigerator/microwave and included snacks, coffee service and breakfast.
Business response:
Thank you so much for this detailed review of your stay, Charlea. We are so sorry to see that your stay was not met with the level of comfort and overall hospitality that we strive to deliver to each of our guests. We are sorry that you were not made aware of our unique amenity offerings. Since we are more of an extended stay, many of our guests prefer to bring their own items, such as cookware or utilize the items that we provide at an additional charge. We know that this is not what most guests are used to and apologize fo... read more
Business response:
Wow! What an outstanding rating! We can't tell you how happy it makes us to see that you enjoyed such a wonderful stay, Victor! Thank you so much for choosing WoodSpring Suites!
Great front desk staff. I goofed up my checkin date because I was in a hurry while traveling but the front desk went out of their way to fix my mistake. Even though it was after hours she had a positive, professional attitude & saved the evening. The room was simple but very clean. I definitely recommend this place for travelers passing through.
Business response:
Wow! We are beyond ecstatic to see that our staff did such an amazing job providing you with an exceptional stay, Gilbert! Our staff will be thrilled to learn of your high praises as they work so hard to deliver an all-around comfortable and pleasant guest experience!
Could have been better! I was not impressed with their choice of mattress. It was not a very comfortable one. Also, the room is set up so you can cook in it, but nothing tells you to bring your on pans and they don't even give you a coffee pot to use. Also, the rooms walls are very very thin. I could hear walking above me for most of the night until I put ear plugs in. May not stay here again.
Business response:
Thank you for taking the time to review our hotel, Sarah. It is so disappointing to see that we did not exceed your expectations because of the discomfort of the bed and not being aware of our amenities. Our goal is to deliver a stay that is clean and comfortable, and we are so sorry that we did not execute on the comfort aspect. Also, since we are more of an extended stay, we allow our guests to customize their experience and only pay for items that they need or want to use, like cookware, additional cleaning or linen excha... read more
Business response:
What a wonderful rating, Manuel! We are more than ecstatic to see that you enjoyed your stay with us and that our accommodations were able to meet your needs! Thank you so much for choosing WoodSpring Suites!
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Bessemer
How is Extended Stay America Select Suites - Birmingham - Bessemer rated?
Extended Stay America Select Suites - Birmingham - Bessemer has a 4.3 star rating with 521 reviews.
When is Extended Stay America Select Suites - Birmingham - Bessemer open?
Extended Stay America Select Suites - Birmingham - Bessemer is open now. It will close tomorrow at 12:00 a.m.