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Extended Stay America Select Suites - Birmingham - Inverness
- Hotels
- Birmingham, AL
About this business
Location details
101 Cahaba Park Cir., Birmingham, AL, 35242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never knew there are no elevators. Had to drag my things to 3rd floor. If you drink coffee you better bring your own pot. They don’t serve in the lobby and they ran out of coffee pots for the rooms. So I had to get my own coffee pot.
Business response:
Thank you for your review. We apologize for not living up to your expectations and also for the inconvenience you faced. Moreover, we regret your disappointment with breakfast not being available during your stay. Please know that we have posted this information on the hotel website, so our guests can be aware while making reservations with us. We hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Business response:
Stephanie, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
ot great! Old place, no breakfast or coffee in the room or lobby (said is was because the pandemic, but they could have done something)dogs barked until 11:00 (management just laughed and said they should have moved me to a different wing, no fresh towels (even after asking for them). Not a good stay.
Business response:
Bill, thank you for choosing our hotel. We are sorry our hotel did not meet your expectations and regret the service issue you experienced. Your comments have been shared with the appropriate team so that we can improve our service going forward. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Don't stay at extended stays in Birmingham. The staff is very rude at all locations.
Business response:
Jon, thank you for your review. We are extremely concerned to read your comments and apologize for the impudent behavior of our associates. We have shared your feedback with our staff members, and steps have already been taken to prevent these mistakes from being repeated in the future. We look forward to welcoming you back to provide the hospitality that you should have experienced during this stay. Sincerely, Hotel Management
Very noisy place more like a boarding house than a hotel
Business response:
Steve, thank you for being our guest. We are sorry for the noise you experienced while you were here. We would have been happy to address this issue if you had alerted us. We hope you will consider staying with us in the future. Sincerely, Hotel Management
This was the worst hotel my family and I have ever visited! There was dried blood on the mattress of pullout sofa. crumbs left on table in room. The heat did not work. I slept fully clothes w/ a fur vest and leather jacket and woke up sick! It was absolutely dreadful!!! I used to live in this area years ago ; and made the mistake of assuming all of the hotels would be nice. I was terribly mistaken!!! Never again!!! When the hotel worker got sheets for the mattress that we had to flip over there waa a tissue in the sheets.
Business response:
On behalf of our entire team, we apologize for the issues with the condition of your room. This is not acceptable, we will immediately discuss your comments with the housekeeping and maintenance teams, and we will promptly address these issues to improve our services and facilities. We only wish we had known about these problems as we would have done our best to ensure you were comfortable. Once again, our apologies for the inconvenience you experienced. We are grateful for your patience and hope you will give us another cha... read more
Staff not very friendly Housekeeper on 2nd floor very helpful.
Business response:
It was disappointing to read your comments concerning the poor service provided by some of our team members. We offer our apologies for the inconvenience caused to you. What you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasing experience for every guest entering our doors. Please consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Inverness
How is Extended Stay America Select Suites - Birmingham - Inverness rated?
Extended Stay America Select Suites - Birmingham - Inverness has a 3.5 star rating with 945 reviews.
When is Extended Stay America Select Suites - Birmingham - Inverness open?
Extended Stay America Select Suites - Birmingham - Inverness is open now. It will close tomorrow at 12:00 a.m.