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Extended Stay America Select Suites - Birmingham - Inverness
- Hotels
- Birmingham, AL
About this business
Location details
101 Cahaba Park Cir., Birmingham, AL, 35242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We appreciate your valuable feedback.
No sofa bedding We booked the room as 3 people knowing ahead of time that it would be a queen bed and a sofa bed. When we arrived in the evening, the sofa bed had no sheets - it was just the bare, possibly blood stained mattress. We went to the front desk to ask for bedding and they said they didn’t think they had any... We left them our room number but were never brought any bedding. So strange that a hotel would have no available bedding/blankets, maybe they just didn’t want to get it?? Also the sofa mattress was extremely... read more
Business response:
Anna, thank you for taking the time to review our hotel. We are happy you liked our location, but we are so sorry for the cleanliness issues you had and the inconvenience it caused. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. Also, we apologize for the service problems you encountered. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how... read more
Business response:
Jennifer, we regret the disappointing stay you had with us. Please accept our apologies, as we never mean to discourage our guests in any way, and we definitely failed in this attempt. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
I booked it thru you and arrived to find no rooms available
Business response:
We are terribly sorry about the issues you experienced with your reservation. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Notify guests when you are over booked! Didn't have a stay because I get there, only to find out that the hotel was over booked
Business response:
Joseph, we appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Uncomfortable staying I saw some cockroaches in the bathroom.The room did not clean up for staying four days. I did not feel good at staying this hotel.
Business response:
Thank you for being our guest. We apologize for the cleanliness issue you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process. We’re working with our housekeeping team so that such issues are prevented from happening. We have also asked our pest control provider to service our hotel immediately. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Terrible in all respects. Would not recommend for anyone.
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Cheap but Dirty When checking in we had to wait 10 minutes for someone to show up at the front desk. When walking into the room we could clearly tell that the floor has not been vacuumed in a while. The freezer had leftover frozen meals and nursery water from pervious visitors along with dirty diapers in the trash can under the sink. There was one washcloth hanging in the bathroom on top of the hanging towels that was very wet for some strangle reason. Dont know if it was clean or not, but I wasn't going to use it. Every hot... read more
Business response:
Kyle, thank you for your review. We apologize for the inconvenience you had at the time of check-in and for the cleanliness issues you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping team, and we’re working on our protocols in order to prevent these problems from happening again. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Inverness
How is Extended Stay America Select Suites - Birmingham - Inverness rated?
Extended Stay America Select Suites - Birmingham - Inverness has a 3.5 star rating with 945 reviews.
When is Extended Stay America Select Suites - Birmingham - Inverness open?
Extended Stay America Select Suites - Birmingham - Inverness is open now. It will close tomorrow at 12:00 a.m.