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Extended Stay America Select Suites - Birmingham - Pelham
- Hotels
- Pelham, AL
About this business
Location details
101 Bishop Circle, Pelham, AL, 35124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was no one at the front desk. When I was told to call 500 from the lobby no one answered. I finally got ahold of someone by called a random number that had called me before to see if we would be there. She said she had to get dressed. Does she live there? Anyway, at 9am when I went to check out. Low and behold no one was there again. We left the key and left. There was no shampoo or soap. There was hair on the sheets. The beds were so u comfortable and the tv didn’t even have a remote. I hope someone hires someone that... read more
Business response:
Thank you for your feedback and for sharing your experience. We apologize for the great inconvenience of arriving and having to wait for service at the reception desk. That is certainly not the first impression we were aiming for. We sincerely apologize for the customer service that you received as this is not the standard of service that we consider acceptable. We are so sorry for disappointing you and will make sure that we address this with our front desk team for proper action and resolve.
We were told we could park our 18 wheeler there when i booked the room. At arrival we were told to park on the street where there is no parking signs. After calling the local PD they said we would be towed if we parked overnight. Ended up not staying at the room and still had to pay for it.
Business response:
Thank you for taking the time to review your stay. We can't tell you how sorry we are for the unfortunate event that took place during your time with us. We work hard to accommodate your needs as much as we can within the scope of what is allowed by city officials. We are so sorry that you were not able to stay and apologize for not getting the opportunity to host you. We wish you all the best in your future travels.
Unhappy camper Overall was ok. The beds hurt our backs. Outdated coilsprings!!!
Business response:
Thank you for taking the time to review our hotel, Tony. It is so disappointing to see that we did not exceed your expectations because of the discomfort of the bed. Our goal is to deliver a stay that is clean and comfortable, and we are so sorry that we did not execute on the comfort aspect. We apologize for any inconvenience that was caused but wish you all the best in your future travels.
Service and smell was awful. The place looks clean but have a smell in the rooms that’s disturbing
Business response:
We sincerely apologize for the offensive odors that were present during your time with us. We never like to hear such feedback, but it helps us improve and work towards positive changes that will maximize the guest experience. We will make sure that we work with our housekeeping team to ensure that the proper procedures are being followed in order to prevent this in the future. Thank you for taking the time to share this experience and we do wish you the best in all your future travels.
No shampoo or conditioner. Remote did not work. Bed was creeky and the wood blinds did not keep out the sun.
Business response:
Thank you for taking the time to review your stay with us, Bruce. We are terribly sorry for the issues with the bed and blinds. We apologize for any inconvenience that this caused as this is not the comfortable and pleasant stay that we intended for you. Regarding the shampoo and conditioner, we do keep toiletries at the front desk if you need these items and apologize if you were not made aware of this in advance. We look forward to addressing these issues with the property to improve the quality of service that we are prov... read more
No shower curtain or coffee maker. No glasses. Kitchen with NO amenities.
Business response:
Thank you for taking the time to review your stay at our hotel. We are so sorry that the shower curtain was missing and also that you may not have been made aware of our unique amenity offerings. We're pleased that you found the in-room kitchen helpful but sorry to hear that our rooms did not provide you with the amenities you expected. We want guests to be able to choose only the amenities they want to use, and we have found that many of our guests prefer to bring their own items, purchase at a local store, or find having k... read more
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
Business response:
Thank you for taking the time to review our hotel. We are so sorry to see that you did not enjoy your stay with us. Best wishes in all of your future travels.
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Pelham
How is Extended Stay America Select Suites - Birmingham - Pelham rated?
Extended Stay America Select Suites - Birmingham - Pelham has a 3.4 star rating with 636 reviews.
When is Extended Stay America Select Suites - Birmingham - Pelham open?
Extended Stay America Select Suites - Birmingham - Pelham is open now. It will close tomorrow at 12:00 a.m.