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Extended Stay America Select Suites - Birmingham - Pelham
- Hotels
- Pelham, AL
About this business
Location details
101 Bishop Circle, Pelham, AL, 35124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Night with Bed Bugs I woke up in the middle of the night with bite marks all over my bad. Suspect bed bugs. I left the room spent rest of n ihht in truck
Business response:
We would like to apologize for any and all inconveniences you experienced during your recent stay with us. I will be sure to remind all staff to be attentive to issues and be sure they are resolved immediately. Thank you for sharing your experience with us.
When I got there, my reservation was unexpectedly canceled. Hit that corrected, bu my room was sold. Got that corrected was sent to another room and after only sleep for an hour I was awakened by someone trying to get in my room. After I checked out at 8:30am someone from the hotel calls me and asks if I had checked out I told them yes and what time and asked them if there was a problem and got the phone hung up on me. I would never stay at one there hotels ever again and will not be recommending it to anyone else.
Business response:
Thank you for bringing this to our attention. We will speak to our staff about how to handle and move forward with this issue. We apologize for any inconveniences this caused during your stay. Thank you for choosing WoodSpring Suites.
Dont do it The service at this hotel is awful the rooms smelled like body odor or stinky feet from the a.c. unit never being cleaned. Had guests above is running and throwing stuff down shaking our hotel room walls. And they only clean rooms every 2 weeks worst hotel I have EVER stayed in will never go back. No breakfast or coffee.
Business response:
We strive to provide a clean, comfortable, and welcoming environment for our guests. We apologize your stay did not meet your expectations. We will look into everything you’ve brought to our attention and wish you the best.
Don't Clean as thay should Not clean need to do more cleaning and be more friendly
Business response:
Thank you for bringing this to our attention. We will speak to our staff about how to handle and move forward with this issue. We apologize for any inconveniences this caused during your stay. Thank you for choosing WoodSpring Suites.
Check in was bad was told 1st there were no rooms even though i had pre paid rooms 3 hrs later i get 2 rooms. The smell of cigerrets and weed. Very bad choice for a stay will never return.
Business response:
I apologize for the negative experience during your time at WoodSpring Suites. We will look into everything you’ve brought to our attention. We wish you luck on all your future travels and hope you’ll give WoodSpring Suites another chance.
No room Booked through Expedia. Guaranteed for late arrival. Arrived at 1:30 am on the way to Florida and no room available. How hard is it to hold a reservation?
Business response:
I'm sorry we were unable to accommodate you.
Avoid this hotel, there are many better options! Not a very good experience, bed was the most uncomfortable thing ever, pillows were terrible and tv had limited viewing options. They don't offer breakfast or have ice available. I usually stay next door and booked this hotel by accident and I will make sure this doesn't happen ever again! Best Western Plus is next door and that will be my main stay from now on!
Business response:
The WoodSpring Suites team deeply apologizes for your negative experience during your stay with us. The issues you have mentioned will be addressed and handled. It is our mission to provide our guest with a positive experience, and in your case, we are deeply sorry that you were not pleased. We wish you the best.
Don't stay here! This hotel has bed bugs and is overall absolutely filthy! It smells terrible and is just digusting.
Business response:
I'm very sorry that our hotel did not meet your expectations. We strive to impress our guests, but it is clear that we came up short. Please allow us another chance to impress you on your next trip to the area.
Different than previous stay Day one, saw two small roaches. Also other teeny black bugs dead on bathroom shelf. Did not see any others the remainder of stay. Cigarette smoke and putrid cooking smells from other rooms seeped into room. Shower curtain had red spots all over, mildew? Faux wood blinds were dust laden. Had not been dusted in weeks. The floor was filthy. Used white towels as rugs, they turned black. Floor was gritty in dpots, had not been mopped in ages. Sneezed and coughed entire stay. Last day, checked under be... read more
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Pelham
How is Extended Stay America Select Suites - Birmingham - Pelham rated?
Extended Stay America Select Suites - Birmingham - Pelham has a 3.4 star rating with 620 reviews.
When is Extended Stay America Select Suites - Birmingham - Pelham open?
Extended Stay America Select Suites - Birmingham - Pelham is open now. It will close tomorrow at 12:00 a.m.